Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

“Overpiced for what you get.”

Hi John, Thank you for your review—we're sorry to hear you felt the mats were overpriced. That’s never the experience we want our customers to have. There are several factors that go into our pricing, but above all, we aim to offer products that reflect lasting quality and durability. We use high-grade, specially formulated materials and take great care in crafting each item to spec. This approach does cost a little more than mass-produced alternatives, but it's important to us to deliver a perfect-fitting, made-to-last product. That said, we understand that price is important, and we’ve shared your feedback with our Leadership Team. We truly appreciate you taking the time to share your thoughts—it helps us continue to grow and improve. Thanks again, John.

“It was a quarter of an inch short of 8 feet and for the other part, it was a quarter of an inch long.”

Helpful Report

We're so sorry to hear your mat was not as you expected. That's certainly not what we want! Our team attempted to reach out to assist, but were unable to reach you. Should you believe a mistake was made, we'd truly like to resolve the issue and ensure you're happy with your order. We welcome you to reach out to our Support Team at Support@Exactmats.com should you need any assistance.

“The mat that I got is not what I was hoping for. It is so opaque that I can’t see the beautiful wood finish on top of my coffee table . It sure does protect the surface - but so would a sheet of plywood. Ordering online does not really allow you to see how it will fit your needs.”

Helpful Report

Thank you for your review! We're so sorry to hear you were unhappy with your mats when you received them. It looks like our team reached out to you to offer an exchange, but it sounds like you prefer to keep the Riverstone finish. We hope you're enjoying it! Have a great day!

“I do really like my mats. I do wish they were made just a bit larger than the mats they are to cover”

Helpful Report

Thank you for your review! We're so glad you like your mats. In regards to their size, they do match the OEM carpeted mats by default. It sounds like you would have liked to have a little more coverage. That said, although we have defaults, if you are ever looking for truly custom mats, we are more than happy to help! Just reach out to us at Support@Exactmats.com and we can assist.

“Well made but way over priced.... in”

Helpful Report

Thank you for your review, Michael! We sincerely appreciate your review! We understand that pricing is an important consideration when looking for protection for your vehicle. That said, we are constantly working to ensure we have the best products and pricing. This includes sourcing the best materials to produce the clearest product. However, we do understand that pricing plays a large role in any purchase, so we truly appreciate your feedback!

“So far so gooo!”

Helpful Report

Thanks, Walter! We hope you enjoy for years to come!

“Truthfully, I’m not thrilled with this product. While it’s not a total disappointment, it’ definitely didn’t live up to my expectations —or perhaps I should say my hopes as I thought it might have been too good to be true—and I was right. On the plus side it was cut perfectly to size. In addition, it was shipped quickly for something that was custom made. But the cons outweighed the pros. First was the off-gassing (strong chemical smell from the plastic) which, honestly, I was expecting, and can live with as that is usually a temporary thing. The real bummer is the fact that the mat simply doesn’t lie flat on the table, which is a problem. When I saw that it came rolled up in a box my heart sank. I knew it wasn’t going to be flat. While I understand why that makes sense for shipping I don’t think the mat is ever going sit properly on my table. Instead it’s full of lumps and ripples. I’m trying to flatten it out by placing heavy items on top but thus far it’s not working. If it works itself out, I’ll post an update.”

Helpful Report

Hi Elena, we're so sorry to hear that you had a less than 5 star experience. As a customer-centric company, that's certainly not what we want. Rest assured, we're here to help. To confirm, we do roll many of our products up, which we typically do not have any issue with. However, some mats do take a little longer to flatten (especially as we start nearing the cooler months, which tends to add rigidity to plastic), but usually not very long. If you believe it's taking too long for yours to flatten out, we'd like to work with you to see if there's anything we can do. We have a few tips and tricks we can share to speed up the process. That said, it looks like our Support Team reached out to you. We'd really love to try to resolve any issues you may be experience, so we welcome you to reply to our Support Team at your earliest convenience. Thank you!

“It is well made but for us it just isn't working. It hasn't flattened out and slips easily. And of course it isn't a custom fit, so it's not exactly the same size as the table which really bothers me.”

Helpful Report

We're so sorry to hear you aren't satisfied with your mat! We attempted to reach out multiple times, but unfortunately, were unable to reach you. We'd love to help though, so please reach out to our Support Team if you need any assistance at all (Support@exactmats.com). Thanks!

“Given the cost I would expect close to perfection. Several of the eight corners (I ordered two mats) were not straight and measurements were not as close as they should be for a custom product. Disappointed”

Helpful Report

Thank you, Heather, for your review. We're sorry to hear your corners weren't exactly as expected. That's certainly not what we want! That said, we welcome you to reach out to our Support Team should you require assistance in diagnosing / resolving any potential issues. You can reach them at Support@ExactMats.com Thank you!

“Happy with fit but I wish the mat was a little thicker.”

Helpful Report

Hi Michelle, We're so sorry to hear you are unhappy with the fit. As a customer-centric company that specializes in perfect-fitting products, that's certainly not what we want! That said, we did attempt to reach out a few times to see if we could assist, but we were unable to reach you. Should you require any assistance, we welcome you to reach out to our Support Team at Support@ExactMats.com. Thank you!

“These are very harsh stiff materials for industrial use in my opinion. I was hoping for household use.”

Helpful Report

Hi Caron, We're very sorry to hear you were unhappy with our sample kit materials. We would love to learn what your intended use-case was as well as what you may not like about the product. While these products are built to be robust, they are widely used in both commercial spaces as well as residential. Our products are built to be strong, flexible, and stand the test of time so that our customers can be confident they won't need to purchase a replacement product for a long time. Our kits typically include 3 different thicknesses, which has an affect on flexibility, so we are unsure which material you may be discussing. It's also important to mention that the samples you received are much smaller than most full-sized products, so physically, they will behave a little differently. Because of this, the product will be a little firmer than a larger mat. However, we do understand that our product may not be for everyone and we we appreciate your feedback! We'll be sure to pass it along.

“No matter what I did it wouldn’t lay flat. Just too thick.”

Helpful Report

Hi Jeanette, thank you for your review. We're so sorry to hear you are unhappy with the thickness of your mats. As a customer-centric company, that's certainly not what we want to hear! Please know that we have forwarded your valued feedback to our Leadership Team. That said, it does look like we reached out to you a few times, but were, unfortunately, unable to reach you, so we wanted to ensure we address your concerns here, regarding the product not laying flat. Most of our larger products do arrive in the box rolled up. Typically, they lay flat pretty quickly but things like temperature variances can have some affect on the speed at which the product unrolls. That said, we have a number of suggestions on our website (FAQs) as to how to make some of the more stubborn mats (this can very much depend on the temperatures it's being subjected to in transit) flatten, from their rolled up position in transit, more quickly. Of course, if you are still having issues, we'd be happy to help, too! If you are interested in our assistance, please reach out to us at Support@ExactMats.com. Thank you!

“I tripled checked the measurements I sent them, the bag didn't fit perfectly. It's a shame because it's very good quality abd looks very nice but it's not a perfect fit. I thought maybe my measurements weren't exact but they were. Not sure what happened. The product quality is very good though.”

Helpful Report

Thank you for your review. We're very sorry to hear your measurements did not match your product. As a customer-centric company with precision in mind, that's certainly not what we want! That said, it sounds like you spoke with our Support Team and they were able to address your issues. We're so glad and we hope you're enjoying the product!

“Liked the fact that the mat was clear. Was cut a quarter inch too long and now the ends from being rolled up for packaging won't lay flat, despite trying to heat it to flatten it. Could have been nice, but not quite what I expected. I may have to start over to resurface my tabletop and wasted a bit of money.”

Helpful Report

Hi Marc, We're so sorry to hear you are unhappy with your order. As a customer-centric company, that's certainly not what we want! That said, it does look like we reached out to you a few times to assist, but were unable to reach you. Of course, if you are interested in further assistance, we welcome you to reach out! You can reach our stellar Support Team at Support@ExactMats.com. Thanks!

“It's doing fine however my footwear has to have a Griff on the bottom or the mats can be slippery.”

Helpful Report

Hi Debbie, Thank you for your review. We're so sorry to hear our product did not meet expectations! That's certainly not what we want. However, we are a bit unsure as to what the issue is exactly, so we welcome you to reach out to our support team so that we may assist. Thanks and have a great day!

“I ordered from ExactMats to get straight cuts. I did not get straight cuts, that is a little disappointing.”

Helpful Report

Thank you for your review, Cindy. We're sorry to hear your cuts were not straight or even. That's definitely not normal and something we would love the opportunity to address. Unfortunately, we have not been able to reach you, but should you be interested in assistance, we welcome you to reach out to our Support Team at Support@Exactmats.com. They'll be able to assist in getting your issue resolved as quickly as possible. Thanks!

“For the most part I was very happy with the product I received, the material and the way it looks on my table was exactly what I wanted. However the measurements weren’t exactly exact. I painstakingly measured to make sure I was 100% correct in my order and then the mat was about a half an inch too long and hung off the end of the table. I ended up having to trim it myself with a blade which wasn’t easy and isn’t perfect. My mom also recently ordered one because she liked the look and hers was also not exact. Where mine had too much length, hers was missing width. I wanted to order more now I’m reconsidering because of these two mishaps. I really like the look and how easy it was to order and the price, but if my ExactMats aren’t exact, then what’s the point.”

Helpful Report

Hi Alyssa, We're so sorry to hear your mat was not made to spec. That's definitely not typical. It looks like we attempted to contact you a few times to look into the issues you are experiencing, but we were unable to reach you. That said, we'd still like to look into this issue with you, so when you're ready, please feel free to send us an email (Support@exactmats.com). Thanks!

“Little disappointed with the mats. They didn’t fit my Lucid I had to trim them.”

Helpful Report

We're so sorry to hear your Lucid mats did not fit properly. That's definitely not typical and something we normally would love to assist with. Unfortunately, it doesn't look like you reached out to our Support Team for assistance before leaving this review, so we were unaware of the issue. This is something we absolutely would have liked to have helped with, but since we did not hear about the issue until this review, and the mat has been adjusted/trimmed, we are unable to diagnose the issue. That said, for future orders, we recommend reaching out to us if there are any issues at all. After all, assisting is what our Support Team is here for!

“not worth the price”

Helpful Report

We're so sorry to hear you were not happy with your order! Should you believe we were in error in any way, or you would like to provide us more feedback on your experience, we encourage you to reach out to our support team at Support@Exactmats.com. Thank you in advance!

“The order is what I expected but the mat it self scratches really easily. I’ve had it for just a couple weeks and can see swirl marks from normal cleaning with a kitchen cloth.”

Helpful Report

Thanks for your review, JC. We're sorry to hear your material is scratching easily. That's not typical and something we'd want to address. That said, this product is meant to protect surfaces, so if you are seeing scratches, it actually gives you a good idea of how it's protecting. :) ie: without the protector, the surface itself may have scratches in it. That said, we completely understand why having a product with a scratch in it is not ideal, so if you have any questions or would like assistance related to the scratches, please reach out to our Support Team for assistance (Support@Exactmats.com). Thanks!

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats Reviews