ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.84

4.8 Rating 2,085 Reviews

96 %

of reviewers recommend ExactMats

Company Reviews

Metrics

4.8

Based on 2,085 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Barbara Soyak

Anonymous

ExactMats 5 star review on 25th April 2024

Brooke Buccola

ExactMats 5 star review on 27th March 2024

Lauren Scanlan

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They perform perfect. Stuff doesn't fly around my trunk anymore. I wish the fitment was better. I under the impression that the mat would cover the entire floor in the trunk, but it only covers the piece that is over the spare tire access.”

Helpful Report

Thanks for your candid feedback, Jeff! Next time, we welcome you to reach out to us directly for assistance as we can resolve most issues.

“The passenger (right) side had to be cut and the driver side was not “exact”.”

Helpful Report

Hi Rose, We want to ensure that you possess the best fitting mats possible for your vehicle. In order for me to assist in getting you the right mats, would you mind sending me some photos of the Front Driver Exactmat placed on top of your Front Driver carpet mat? It would be better if the photo mat was taken outside of the vehicle laying flat on the ground so we can accurately view any possible discrepancies. Please send the photos to support@exactmats.com Thank You!

“Not an exact fit like promised. Keep slipping out of position. Will have to make do. Could have gone to Walmart and paid 20 dollars instead.”

Helpful Report

Hi David, I'm sorry to hear the mats are not working as intended. To proceed with diagnosing the issue, please contact support@exactmats.com. We wish to get the issue rectified ASAP. Thank You!

“I purchased Exact Mats for all the cabinets and drawers for my new home. I would give the Riverstone style a 10 but ordered 6 for my glass front cabinets and they don't lay flat and look like thick plastic so I would not recommend those as they look cheap.”

Helpful Report

Hi Karen, So sorry to hear you did not have a 5-star experience. That's definitely not what we want. To clarify, our Riverstone material is a very thick (80mil) vinyl, so sometimes it does take some time to lay flat (this really depends on when we are shipping as vinyl tends to stiffen up in colder temperatures and flatten out in warmer). We recommend laying the mats outside in the sun for a few moments to anyone looking to expedite the speed at which the mats flatten. We hope this helps but if you have any further concerns, please feel free to contact our support team. Have a great day!

ExactMats is rated 4.8 based on 2,085 reviews