ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,051 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 11th June 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a little disappointed in the quality and design of the mat. I was expecting a higher quality product. Also was expecting the driver's side mat to lock into place. I guess was looking for a product more similar to Weathertech.”

Helpful Report

Hi David, We're so sorry to hear your experience was not as great as it could have been. That's definitely not what we want, especially as customer satisfaction and producing quality products are our top priorities. We're not quite sure what the issue was with your order, as we have been unable to reach you (our Support Team reached out last week), but we can assure you that our products are of the highest quality (consistently rated 5-stars). Regardless of the issue, we'd like to look into it with you to see if there's anything we can do to help. When you have a spare moment, please contact us at support@exactmats.com so we may assist and resolve any issues you may be experiencing with your mat.

“I opted to order the black mats rather than the clear ones. However, the clear ones snap on the mats whereas the blacks don’t. I get that the black ones are replacements but I would rather keep mine in my car than having to store them somewhere. In addition, the company should invest into making one big mat for the rear of cars rather than two singles ones. Might help consumers with better options.”

Helpful Report

Thank you for your feedback, GH. To confrm, our black mats do lock into place, so long as the vehicle has a locking mechanism for the mats. That said, it looks like a team member has been in touch with you regarding your feedback and they are confident we will be able to address your concerns. Thank you for allowing us to assist! After all, our top priority is customer satisfaction!

“Fits perfect, just thought they were a little more sturdy than they are.”

Helpful Report

Hi Joshua, We're so glad to hear they fit perfectly, but we're so sorry to hear you did not have a 5-star experience! That's definitely not what we want. That said, our mats are extremely sturdy and durable, but if you have any specific issues or feedback on the product, we'd like to learn more. Please feel free to contact our support team at support@exactmats.com. Thanks and have a great day.

“Nice durable mat but not perfectly cut to fit trunk of my SLK250. It doesn’t look professional for the costs.”

Helpful Report

Hi Chin, thank you for your feedback. We're very sorry to hear you had a poor experience - that's definitely not what we want. Especially since customer satisfaction is our #1 priority. We'd like to help, so please give us a call or shoot us an email for assistance. We will do everything we can to help you resolve this issue. Thanks!

“Not all mats were correct measurement.”

Helpful Report

Suzy, We're very sorry you had issues with your mat measurements and would be happy to assist. We've reached out to you but were unable to get in touch. Please feel free to reach out to us at support@exactmats.com, or via phone. Thanks!

“Mats are great quality. Not the most perfect fit for my specific vehicle as the uni mat does not fit over the hump of my trucks front seat properly but the edges on both sides fit perfectly to the factory trim and are made from really good material.”

Helpful Report

We're so sorry to hear your Uni-Mat did not fit 100% correctly. That's definitely not what we want, so we would like to look into the issue with you at your earliest convenience. When you have a moment, please reach out to us and we will assist. Thanks!

“The mat could be better if it had a raised edge around itself to prevent sand water etc to run onto the carpet. I realize this will not occur because you “laser-cut” from a large piece of material.”

Helpful Report

Hi James, Thank you for your candid review. We sincerely appreciate it. That said, we wanted to let you know a little more about our product and why there are no raised edges. Our mats are designed without raised edges because our philosophy is to create a product that blends in with your vehicle's interior, not dominate it. We've found that most of our customers prefer a mat that keeps the vehicle looking as the manufacturer intended, which is really best achieved through an edgeless mat. I hope this information is helpful but should you have any questions, please don't hesitate to reach out to us! Thanks and have a great day!

“My only disappointment is the front driver mat looks discolored, since using it, I've tried washing, soaking a solution on it..nothing works.. However, I bought a set for my daughter..hoping she doesn't have the same discoloring happen to her front driver mat..fingers crossed!!!”

Helpful Report

Hi Cennie, Thanks for your review! We're sorry to hear your mats are discolored. We would like to assure you this is not something the product will do on its own. If you notice your mats are turning yellow, or other colors, it’s likely to have been caused by dirt, grime, debris, and oils that have been tracked in by shoes (if you feel they turned yellow for any other reason, please reach out to our support team for assistance). We recommend regular cleaning of the mats (with soap and water) to prevent staining or yellowing. Thanks again, Cennie. We hope this information is helpful but should you need anything at all, please don't hesitate to reach out.

“The mats themselves were fine and cut precisely. Two problems I had, one of which resolved and one which still hasn’t. First, the mats came rolled up and took quite awhile to flatten. They still have some minor bumps and are not perfectly flat, but are acceptably flat at this point. Second, the mats smell VERY strongly of plastic. I purchased these for dresser drawer liners and all my clothes smell like plastic. I thought the scent would abate, but it is still present after a month. I am almost to the point of removing them. Disappointed because of this.”

Helpful Report

We're so sorry to hear of your issue. It looks like our Support Team has been in touch to assist you with any issues you may be experiencing. If you haven't already, we recommend reaching back out to them for assistance with your order.

“The last set I had would set their feelers on the bottom and I never had to adjust them! I have to adjust the front ones after every use! They may get better with use! If so, my rating may get better!”

Helpful Report

Hi William, We're so sorry to hear this. Please reach out to us at your earliest convenience so that we may assist.

“not exactly what i thought”

Helpful Report

We're so sorry to hear that, Gary! Please reach out to us for assistance. Thanks!

“The face shield is too short and too narrow. Not really any protection at all. Shipping experience was good though.”

Helpful Report

Hi Dena, We've reached out to you via email to go over the issue. We actually offer a 10.5" version that may work better for you. Thanks!

“They perform perfect. Stuff doesn't fly around my trunk anymore. I wish the fitment was better. I under the impression that the mat would cover the entire floor in the trunk, but it only covers the piece that is over the spare tire access.”

Helpful Report

Thanks for your candid feedback, Jeff! Next time, we welcome you to reach out to us directly for assistance as we can resolve most issues.

“The passenger (right) side had to be cut and the driver side was not “exact”.”

Helpful Report

Hi Rose, We want to ensure that you possess the best fitting mats possible for your vehicle. In order for me to assist in getting you the right mats, would you mind sending me some photos of the Front Driver Exactmat placed on top of your Front Driver carpet mat? It would be better if the photo mat was taken outside of the vehicle laying flat on the ground so we can accurately view any possible discrepancies. Please send the photos to support@exactmats.com Thank You!

“Not an exact fit like promised. Keep slipping out of position. Will have to make do. Could have gone to Walmart and paid 20 dollars instead.”

Helpful Report

Hi David, I'm sorry to hear the mats are not working as intended. To proceed with diagnosing the issue, please contact support@exactmats.com. We wish to get the issue rectified ASAP. Thank You!

“I purchased Exact Mats for all the cabinets and drawers for my new home. I would give the Riverstone style a 10 but ordered 6 for my glass front cabinets and they don't lay flat and look like thick plastic so I would not recommend those as they look cheap.”

Helpful Report

Hi Karen, So sorry to hear you did not have a 5-star experience. That's definitely not what we want. To clarify, our Riverstone material is a very thick (80mil) vinyl, so sometimes it does take some time to lay flat (this really depends on when we are shipping as vinyl tends to stiffen up in colder temperatures and flatten out in warmer). We recommend laying the mats outside in the sun for a few moments to anyone looking to expedite the speed at which the mats flatten. We hope this helps but if you have any further concerns, please feel free to contact our support team. Have a great day!

ExactMats is rated 4.8 based on 2,051 reviews