Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

“Not great, aestheticallly unpleasant as it leaves lots of air bubbles and ends up looking like grey streaks. My quartz island top is Matte white and it looks dirty and cheap. Functionally I’m sure it will offer good protection I just can’t look at it and be pleased with the outcome. Essentially a waste of $180. Live and learn”

Helpful Report

We're so sorry to hear you are unhappy with your order, Steve. As a customer-centric company, that's certainly not what we want! Looking at your order, we can see you ordered Crystal (our clearest, textureless option). As it's completely textureless and smooth, it does have a lot more surface area than our textured option (Riverstone finish). Because of this, we typically do not recommend Crystal on ultra-smooth and polished surfaces like quartz, marble, etc. There's a bit more information on this, including a few very helpful charts, in our FAQs, here: https://rb.gy/6sxn7u That said, we would love to assist, so please reach out to us at Support@ExactMats.com if you are interested in working with us to find a better solution for your surface. Thanks!

“I have been using ExactMats for over 20 years for all of my vehicles. However, I am disappointed that my most recent set of mats did not fit as expected. They offered to send me tracing paper so that I could create a template for the mat I need, as they did not have a 2025 Kia Sportage available for reference in the area ( which was hard to believe ). I did take the offer, and the mat still came with imperfect cuts. I suggest that they step up their quilty control.”

Helpful Report

Thank you, David, for your review. We're so sorry to hear your mats were not as expected. As a customer-centric company, that's certainly not what we want! It looks like our Support Team was looking to troubleshoot the issue, but were unable to obtain the information and photos they required to do so. We would, of course, still love to help, but we do need a few bits of information in order to resolve issues like this, so if you would like to work with them further to diagnose and resolve the issue, they can be reached at Support@ExactMats.com. Thanks!

“The front mats fit and the second row mats fit. However, the third row mat did not fit correctly and we had to cut it to make it fit. Also, the cargo mat was supposed to be for third row seats up, but was way too big. When we put the third row seats down to try it that way, the mat only covered a partial area, not the whole area. This was a very disappointing experience.”

Helpful Report

We're so sorry to hear you had a less than 5-star experience, Velda! As a highly customer-centric company, that's absolutely not what we want at all. That said, when speaking with our Support Team, you mentioned you adjusted the mats at home with a blade/scissors. While this is a very simple task that we recommend in certain cases (with specific products), we do not recommend self-adjustment at home for auto mats. Instead, should any measurements be incorrect, we suggest reaching out to our Support Team for assistance (especially before attempting any adjustments), so that we may diagnose the issue and, ultimately, get you the perfect set of mats. Once a mat is adjusted at home, however, it makes it difficult for us to diagnose and resolve the issue, and thus, voids our guarantee. We hope this clarifies things a little more, but if you have any further questions, our Support Team is here to help!

“These matts are tiny. Not worth the money, HAD TO BUY DIFFERNT ONES!!!!!”

Helpful Report

Hi Don, We're so sorry to hear you have a sizing issue with your ExactMats order. That's certainly not what we want! It looks like our Support Team reached out and spoke with you about the order and that your biggest concern was related to how much coverage there was on the floor of your vehicle. But, that said, our mats are made to cover the exact space as the original OEM floor mats made by the manufacturer. We are happy to create a more custom, full-coverage solutions when requested, of course. That said, we'd like to clarify that we also offer returns on unused auto mats. We hope this helps. Should you need any further assistance, we welcome you to reach out to our Support Team (Support@ExactMats.com).

“This mat cannot withstand any weight without deforming. I have a brand new, expensive mat that looks terrible right after being placed out. Definitely not what I was expecting, and much more pliable than the website makes it sound. I also don't believe the 1/8" tolerance, or that these mats are cut to square. The website says to give it some time to 'adjust' before checking tolerance, but I doubt I'll leave it out long enough to find out.”

Helpful Report

We're so sorry to hear you were unhappy with your order. As a customer-centric company that prides itself on high-quality products, that's definitely not at all what we want for our customers! Although we usually like to assist in replacing any mats that do not perform as they should, in this case, the item was returned to us for a refund. Thanks for allowing us to assist. We hope you find a product that works for your needs. Have a great day!

“They fit perfectly but yellow over time.”

Helpful Report

We're so sorry to hear your mats are yellowing over time. While our products do not yellow on their own, they can turn yellow when exposed to debris, dust, dirt, oils from asphalt, etc., if not maintained. If you are cleaning with soap and water every month or so and are still seeing yellowing, we welcome you to reach out to our Support Team - Support@ExactMats.com

“I do not care for this mat. It does not look very good.”

Helpful Report

Hi Kelvin, We're so sorry to hear you are unhappy with the your order. As a customer-centric company, that's certainly not what we want! That said, we did attempt to contact you a few times to see if we could assist, but we were unable to reach you. Should you require any assistance, we welcome you to reach out to our Support Team at Support@ExactMats.com. Thank you!

“Awful expensive for what you get.”

Helpful Report

Thank you for your review. We're very sorry to hear you were at all unhappy with the pricing. As a centric company, that's not what we want at all! That said, we would like to clarify that our pricing reflects the speciality ingredients and formulations we use for our products. These special formulations were created with our customers in mind to provide the features and benefits our customers enjoy today, such as superior impact-absorption, sound-dampening, and ensuring our clear products are free and clear of BPAs and Phthalates. That said, your feedback is invaluable to us and your comment will be shared with the team. Thank you!

“Unfortunately the cut was shy on one end and long on the other from my requested measurements by about 1/8”. While not exact, it’s not far off enough to be worth the trouble of sending it back. Looks great on the table for the most part, though.”

Helpful Report

Thanks, Landen, for your review. We're so sorry if there were any misunderstandings regarding the custom order you purchased. We strive to make every order to the exact specifications provided. However, there are times where you may notice a slight variance (up to 1/8" on any given dimension when centered to the surface it's designed for). However, if you ever notice any of your orders have a larger variance, we welcome you to reach out to our Support Team for assistance as we do offer a 1/8" guarantee. It sounds like your order meets that guarantee, but if you do not believe so, we welcome you to reach out to us. Here's our FAQ which has a bit more info on this: https://rb.gy/7ix5r2 It looks like we reached out to you a few times to see if we could help, but unfortunately, were unable to reach you. That said, our Support Team is ready to assist should you require it - you can reach them at Support@ExactMats.com. Thanks!

“The pictures on the website make the mats appear to be very translucent so you can enjoy the surface under them while still protecting them. In my opinion the mat makes my table look cheap and ugly. I do feel like I wasted my money.”

Helpful Report

Hi Emily, We're so sorry to hear you were not happy with your order - that's certainly not what we want! It looks like our team reached out to assist, but unfortunately, they did not hear back. Should you be interested in working with our team, you can reach out to them at Support@ExactMats.com. Thanks and have a great day!

“I was disappointed that the mats did not fully cover the entire floorboard area. They just go over the original corvette mats. Why not make them like weathertech and cover the whole area in the same clear product”

Helpful Report

Thanks for your review, Mike. We're really sorry to hear you aren't a fan of our clear, low-profile. That's certainly not what we want! To clarify, our clear auto mats are very different from Weathertech mats. Ours are designed to be used as overlay mats and provide the exact same coverage as the existing/OEM factory carpet mats that come with the vehicle, unlike Weathertech (and other form-molded mats), which aims to provide coverage in a slightly different fashion. That said, if you are not satisfied with the coverage and the mats have not been used, we would be happy to get a return started for you. Our Support Team has reached out to you to offer their assistance as well. Thanks and have a great day!

“Was not happy with order. The mats have a very strong smell to them. I’ve washed them several times, and it still smells.”

Helpful Report

Thanks for your review, Joanna. We're so sorry to hear you are unhappy with your order - that's not what we want at all! Typically, our products do not carry any foul odors at all. In fact, we pride ourselves on having some of the best material in the industry - material that is brand new (not re-used) and does not contain harmful BPAs or Phthalates. This makes for a clearer, cleaner, and overall, a higher-quality product. That said, we wanted to share an FAQ from our website that goes over what to expect with our product: https://t.ly/SvncB We hope this information is helpful. Have a great day.

“The mat is too soft. It is on a very shallow and tightly weaved carpet, but the chair sinks into the mat when I sit down making it very difficult to slide. I would not buy it again. I plan to throw it away and try something else.”

Helpful Report

Thanks for your review! We're sorry to hear your experience was not ideal. That's definitely not what we want! Looking at your order, it appears you may have ordered the incorrect material for your use-case. That said, it looks like that our Support Team was able to assist in resolving the issue.

“A little disappointed. The mats were not perfect fit for my 2023 Silverado 2500 as advertised. After paying that much, I was expecting a better fit product. I had to cut them to make them fit properly in my truck. Quality of the product is good. Attention of detail is very important to me and that’s why I am kind of disappointed.”

Helpful Report

Thank you for your review, Jose. We're really sorry to hear your mats did not fit as expected. As a customer-focused company that specializes in custom/exact fit, that's certainly not what we want. It looks like our Support Team reached out to you to get photos, and to assist in diagnosing the issue, and after reviewing the photos you sent, it appears you have 3rd party mats you were looking to cover, which is not what our mats are meant to match identically. 3rd party mat makers do not always use the same measurements or patterns as the OEM floor mats, which is what our mat measurements are based off of. That said, because our clear mats are made to fit perfectly over existing OEM floor mats, not 3rd party mats, this is why the fit was not exact. Under normal circumstances, when the incorrect automotive mat set is purchased, we offer options such as returns and exchanges. However, once a custom mat is altered, we are no longer able to provide such options. We hope your hand-altering worked well for you, but if it did not, and you're interested in a new set of mats that fit your 3rd party mats exactly you, we would be happy to help you with that, as well as a discount on the replacement order. Thank you and have a great day!

“every mat was cut about 1/8 inch too long.”

Helpful Report

Thank you for your review. We're sorry to hear your mats were not identical to your measurements. That's certainly not what we want! That said, there are a few reasons this can happen. Here's a bit more info: https://t.ly/ccXbf That said, if you believe we were in error, we welcome you to reach out to our Support Team (Support@Exactmats.com) for assistance.

“The material is not worth the money. Not the quality I was hoping for.”

Helpful Report

Hi Catherine, We're so sorry to hear your experience was not ideal. That's certainly not what we want! It looks like you spoke with our Support Team already, who mentioned that (per our chart) the material selected was not the best for your specific use-case. For this order, you selected one of our thinner materials, which is not meant for a table cover (instead, we recommend 80Mil). Should you be interested in re-placing the order in the suggested material, we would be happy to help! Just let our Support Team know and we'll do what we can to assist! Thanks and have a great day.

“The mat didn't come remotely close to fitting on the driver's side. I could have done just as well with a cheap map from an auto parts store.”

Helpful Report

Hi, Kim. Thanks for your review! We're so sorry the mat didn't fit as expected. That's definitely not what we want. In cases like this, we are usually able to assist. If you have not already, please reach out to our Support Team for assistance - Support@Exactmats.com Thanks!

“These are now too expensive for what they are..”

Helpful Report

Thank you for your review. We're sorry to hear you feel the quality of the product is not worth the value. That's definitely not typical and certainly not what we want. That said, we're constantly evaluating our pricing, so we will go ahead and forward this feedback to the team. Thanks and have a great day.

“My table mat was defective. It came the wrong size and heavy and warm items like a bowl of soup left permanent impressions. Customer service has been very helpful and they said they will replace my item with a future batch that is harder. When that happens I will give them a better review. Current product was not as advertised.”

Helpful Report

Hi Bryan, We're so sorry to hear your first mat was defective. That's certainly not what we want! It looks like we were able to get you taken care of and sent a replacement out - hooray! If you are experiencing any more issues, please don't hesitate to reach out to our Support Team. Thanks and have a great day!

“Nothing like what I expected. Trashed $135.00. I guess I will be more thorough next time.”

Helpful Report

Hi Zoe, Thanks for your feedback. We're sorry to hear you are not happy with your mat. That's certainly not what we want, so our Support Team has reached out to assist. Thanks!

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats Reviews