ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.84

4.8 Rating 2,026 Reviews

96 %

of reviewers recommend ExactMats

Company Reviews

Metrics

4.8

Based on 2,026 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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ExactMats 5 star review on 27th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not happy with order. The mats have a very strong smell to them. I’ve washed them several times, and it still smells.”

Helpful Report

“The mat is too soft. It is on a very shallow and tightly weaved carpet, but the chair sinks into the mat when I sit down making it very difficult to slide. I would not buy it again. I plan to throw it away and try something else.”

Helpful Report

Thanks for your review! We're sorry to hear your experience was not ideal. That's definitely not what we want! Looking at your order, it appears you may have ordered the incorrect material for your use-case. That said, it looks like that our Support Team was able to assist in resolving the issue.

“A little disappointed. The mats were not perfect fit for my 2023 Silverado 2500 as advertised. After paying that much, I was expecting a better fit product. I had to cut them to make them fit properly in my truck. Quality of the product is good. Attention of detail is very important to me and that’s why I am kind of disappointed.”

Helpful Report

Thank you for your review, Jose. We're really sorry to hear your mats did not fit as expected. As a customer-focused company that specializes in custom/exact fit, that's certainly not what we want. It looks like our Support Team reached out to you to get photos, and to assist in diagnosing the issue, and after reviewing the photos you sent, it appears you have 3rd party mats you were looking to cover, which is not what our mats are meant to match identically. 3rd party mat makers do not always use the same measurements or patterns as the OEM floor mats, which is what our mat measurements are based off of. That said, because our clear mats are made to fit perfectly over existing OEM floor mats, not 3rd party mats, this is why the fit was not exact. Under normal circumstances, when the incorrect automotive mat set is purchased, we offer options such as returns and exchanges. However, once a custom mat is altered, we are no longer able to provide such options. We hope your hand-altering worked well for you, but if it did not, and you're interested in a new set of mats that fit your 3rd party mats exactly you, we would be happy to help you with that, as well as a discount on the replacement order. Thank you and have a great day!

“every mat was cut about 1/8 inch too long.”

Helpful Report

Thank you for your review. We're sorry to hear your mats were not identical to your measurements. That's certainly not what we want! That said, there are a few reasons this can happen. Here's a bit more info: https://t.ly/ccXbf That said, if you believe we were in error, we welcome you to reach out to our Support Team (Support@Exactmats.com) for assistance.

“The material is not worth the money. Not the quality I was hoping for.”

Helpful Report

Hi Catherine, We're so sorry to hear your experience was not ideal. That's certainly not what we want! It looks like you spoke with our Support Team already, who mentioned that (per our chart) the material selected was not the best for your specific use-case. For this order, you selected one of our thinner materials, which is not meant for a table cover (instead, we recommend 80Mil). Should you be interested in re-placing the order in the suggested material, we would be happy to help! Just let our Support Team know and we'll do what we can to assist! Thanks and have a great day.

“The mat didn't come remotely close to fitting on the driver's side. I could have done just as well with a cheap map from an auto parts store.”

Helpful Report

Hi, Kim. Thanks for your review! We're so sorry the mat didn't fit as expected. That's definitely not what we want. In cases like this, we are usually able to assist. If you have not already, please reach out to our Support Team for assistance - Support@Exactmats.com Thanks!

“These are now too expensive for what they are..”

Helpful Report

Thank you for your review. We're sorry to hear you feel the quality of the product is not worth the value. That's definitely not typical and certainly not what we want. That said, we're constantly evaluating our pricing, so we will go ahead and forward this feedback to the team. Thanks and have a great day.

“My table mat was defective. It came the wrong size and heavy and warm items like a bowl of soup left permanent impressions. Customer service has been very helpful and they said they will replace my item with a future batch that is harder. When that happens I will give them a better review. Current product was not as advertised.”

Helpful Report

Hi Bryan, We're so sorry to hear your first mat was defective. That's certainly not what we want! It looks like we were able to get you taken care of and sent a replacement out - hooray! If you are experiencing any more issues, please don't hesitate to reach out to our Support Team. Thanks and have a great day!

“Nothing like what I expected. Trashed $135.00. I guess I will be more thorough next time.”

Helpful Report

Hi Zoe, Thanks for your feedback. We're sorry to hear you are not happy with your mat. That's certainly not what we want, so our Support Team has reached out to assist. Thanks!

“I wanted to order a ROUND piece for a table top. Apparently what I ordered was ROUNDED CORNERS. So, let me first say: the site? Terrible. Why would I think ordering a simple ROUND would be under special items or whatever? So, I accept I did not specifically order a ROUND and did indeed order ROUNDED CORNERS. Ironically, I was sent a PERFECT SQUARE. So, I was wrong. They were wrong. Not a good experience all the way around and when I broached the subject in chat all I pretty much got was... well, that's the site. WILL NOT USE AGAIN.”

Helpful Report

We're so sorry to hear you had a bad experience, Joyce. As a highly customer-focused company, that's definitely not what we want. Looking into this issue, it looks like we offered to replace the mat, but this offer was declined. That said, we've gone ahead and fully refunded you for your order as it was not what you intended on purchasing. We will forward your feedback to our Leadership Team as well. After all, we want our site to be the easiest to use and certainly don't want to create any struggles when purchasing. Once again, we are sorry your experience with us wasn't stellar. We hope you give us another shot in the future. Have a great day!

“I ordered front and rear clear plastic mats I got three rear passenger front I am missing driver side mat not too happy”

Helpful Report

Hi Troy, We're so sorry to hear you are unhappy with your purchase. That's definitely not what we want! I can see that we attempted to reach out to offer further assistance a few times, but we were unable to reach you. If you are interested in assistance, please reach out to our Support Team: Support@ExactMats.com Thank you!

“I was unimpressed. ExactMats. We're not exact. Slightly oversized and out of square. The precise selling point was not met.”

Helpful Report

Hi John, We're so sorry to hear your mat did not fit properly. That's not what we want at all! It looks like we tried to reach out to you a few times to try to resolve the issue, but were unable to reach you. If you are interested in assistance, we welcome you to reach out to us at Support@Exactmats.com. We're more than happy to help!

“I placed an order for mats and received a confirmation on Nov 26. I still have not received the mats. I have not received notification that the mats have been shipped. Is there a problem?”

Helpful Report

Hi Juan, Thanks for your review! Unfortunately, although we are producing orders very quickly, shipping solutions have been a bit slower given COVID-19. Speaking with our team, it sounds like your order did arrive recently. We're so glad! Thanks again, Juan. Have a great day and enjoy your order! :)

“Not sure, they have been in the back yard, or garage for weeks trying to get rid of the terrible oil smell, you should have warned people not to put in car right away!! Other wise they seem ok I guess? Joe”

Helpful Report

Hi Joseph, I'm so sorry to hear you are having an issue with the scent of the mats. We don't normally hear of this issue from our customers, but we do realize that some folks are more sensitive than others. Typically, if there is any smell at all, it does go away within a couple days - similar to a new, vinyl shower curtain. Once again, we are sorry if this left a bad taste in your mouth. We'd be happy to give you any tips if you are still noticing a smell - just give us a call or shoot us an email and we'll gladly assist. Thanks and have a great day!

“Just a life of plastic that has a few holes in it . Way over priced , I can not see how it would contain dirt or water from not getting on the carpet .”

Helpful Report

Hi Benjamin. We're so sorry to hear of your issue. It looks like our Support Team has been in touch to assist. They'll work with you to resolve any issues you may be experiencing. Thanks again for your review!

“All four face shields I ordered had manufacturing defects directly across the line of view. There was dried ink on one shield, scratches on two shields, and what looks like heat bubbling causing a distortion of view on the forth shield. I took photos. Contact me if you wish to make it right.”

Helpful Report

Hi Mark, I am so sorry to hear of the issues you've experienced. We've attempted to reach you a few times and have been, so far, unsuccessful. We'd like to chat with you about the issue and see what we can do to help. After all, we never want a customer to walk away unhappy! Please get back to us at your earliest convenience. Thanks!

“I had higher expectations. First the mats should be called "almost" exact, cause they are not exact. They do not stay in place with foot traffic, they keep moving which is annoying. As a product suggestion I would either consider some edging or a better way to make them stick so they won't move. Sorry that this is not a very good review, but it is an honest one. If these are not a concern for someone then they should buy these mats.”

Helpful Report

We're so sorry you had a poor experience. That's not what we want at all! There are a couple ways for slippage to occur, most of which is easily resolvable. When you have the time, please feel free to email us or give us a call so that we may assist you with your concerns. Thanks!

“Was unable to order online. Bought Lloyds matts instead.”

Helpful Report

We're so sorry you were having difficulty placing your order online. This is definitely not what we want. Given that each computer, and their associated settings, are different, we are not sure what caused your issue in this case. However, in the future, we welcome you to reach out to our customer service team via phone or email for assistance so that we may troubleshoot and assist in placing your order. Thanks so much!

“Order driver side mat for 12lexus is250 and it came with no holes which mat holder hooks go in. I had to put holes in the mat myself”

Helpful Report

Hi Matthew, I'm sorry to hear you received a driver side mat without holes for the hooks. You were supposed to receive a mat with the holes for the hooks to make it up to you. To make it up to you, how would you like us to send you the 2 Front and 2 Rear mat set or a 2 Front & 1 Uni-Rear mat set. The front mat will definitely have holes this time around. Let me us know what you think

“The mats are simply cut out of a sheet and are unattracive. I still can't see which side is which because neither fits well. AND they slide around and do not stay in place. Better to buy cheap generic mats at the local store.”

Helpful Report

Hi Dan, I'm sorry you feel this way about our product. Our mats are primarily intended to be placed over the existing carpet mats in vehicles. It sounds like you are using these mats to replace your pre-existing carpet mats. If you wish to return the product, we have 30-day money-back guarenteed return policy. For additional info, please email support@exactmats.com. Have a great day

ExactMats is rated 4.8 based on 2,026 reviews