ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,051 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 11th June 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to order a ROUND piece for a table top. Apparently what I ordered was ROUNDED CORNERS. So, let me first say: the site? Terrible. Why would I think ordering a simple ROUND would be under special items or whatever? So, I accept I did not specifically order a ROUND and did indeed order ROUNDED CORNERS. Ironically, I was sent a PERFECT SQUARE. So, I was wrong. They were wrong. Not a good experience all the way around and when I broached the subject in chat all I pretty much got was... well, that's the site. WILL NOT USE AGAIN.”

Helpful Report

We're so sorry to hear you had a bad experience, Joyce. As a highly customer-focused company, that's definitely not what we want. Looking into this issue, it looks like we offered to replace the mat, but this offer was declined. That said, we've gone ahead and fully refunded you for your order as it was not what you intended on purchasing. We will forward your feedback to our Leadership Team as well. After all, we want our site to be the easiest to use and certainly don't want to create any struggles when purchasing. Once again, we are sorry your experience with us wasn't stellar. We hope you give us another shot in the future. Have a great day!

“I ordered front and rear clear plastic mats I got three rear passenger front I am missing driver side mat not too happy”

Helpful Report

Hi Troy, We're so sorry to hear you are unhappy with your purchase. That's definitely not what we want! I can see that we attempted to reach out to offer further assistance a few times, but we were unable to reach you. If you are interested in assistance, please reach out to our Support Team: Support@ExactMats.com Thank you!

“I was unimpressed. ExactMats. We're not exact. Slightly oversized and out of square. The precise selling point was not met.”

Helpful Report

Hi John, We're so sorry to hear your mat did not fit properly. That's not what we want at all! It looks like we tried to reach out to you a few times to try to resolve the issue, but were unable to reach you. If you are interested in assistance, we welcome you to reach out to us at Support@Exactmats.com. We're more than happy to help!

“I placed an order for mats and received a confirmation on Nov 26. I still have not received the mats. I have not received notification that the mats have been shipped. Is there a problem?”

Helpful Report

Hi Juan, Thanks for your review! Unfortunately, although we are producing orders very quickly, shipping solutions have been a bit slower given COVID-19. Speaking with our team, it sounds like your order did arrive recently. We're so glad! Thanks again, Juan. Have a great day and enjoy your order! :)

“Not sure, they have been in the back yard, or garage for weeks trying to get rid of the terrible oil smell, you should have warned people not to put in car right away!! Other wise they seem ok I guess? Joe”

Helpful Report

Hi Joseph, I'm so sorry to hear you are having an issue with the scent of the mats. We don't normally hear of this issue from our customers, but we do realize that some folks are more sensitive than others. Typically, if there is any smell at all, it does go away within a couple days - similar to a new, vinyl shower curtain. Once again, we are sorry if this left a bad taste in your mouth. We'd be happy to give you any tips if you are still noticing a smell - just give us a call or shoot us an email and we'll gladly assist. Thanks and have a great day!

“Just a life of plastic that has a few holes in it . Way over priced , I can not see how it would contain dirt or water from not getting on the carpet .”

Helpful Report

Hi Benjamin. We're so sorry to hear of your issue. It looks like our Support Team has been in touch to assist. They'll work with you to resolve any issues you may be experiencing. Thanks again for your review!

“All four face shields I ordered had manufacturing defects directly across the line of view. There was dried ink on one shield, scratches on two shields, and what looks like heat bubbling causing a distortion of view on the forth shield. I took photos. Contact me if you wish to make it right.”

Helpful Report

Hi Mark, I am so sorry to hear of the issues you've experienced. We've attempted to reach you a few times and have been, so far, unsuccessful. We'd like to chat with you about the issue and see what we can do to help. After all, we never want a customer to walk away unhappy! Please get back to us at your earliest convenience. Thanks!

“I had higher expectations. First the mats should be called "almost" exact, cause they are not exact. They do not stay in place with foot traffic, they keep moving which is annoying. As a product suggestion I would either consider some edging or a better way to make them stick so they won't move. Sorry that this is not a very good review, but it is an honest one. If these are not a concern for someone then they should buy these mats.”

Helpful Report

We're so sorry you had a poor experience. That's not what we want at all! There are a couple ways for slippage to occur, most of which is easily resolvable. When you have the time, please feel free to email us or give us a call so that we may assist you with your concerns. Thanks!

“Was unable to order online. Bought Lloyds matts instead.”

Helpful Report

We're so sorry you were having difficulty placing your order online. This is definitely not what we want. Given that each computer, and their associated settings, are different, we are not sure what caused your issue in this case. However, in the future, we welcome you to reach out to our customer service team via phone or email for assistance so that we may troubleshoot and assist in placing your order. Thanks so much!

“Order driver side mat for 12lexus is250 and it came with no holes which mat holder hooks go in. I had to put holes in the mat myself”

Helpful Report

Hi Matthew, I'm sorry to hear you received a driver side mat without holes for the hooks. You were supposed to receive a mat with the holes for the hooks to make it up to you. To make it up to you, how would you like us to send you the 2 Front and 2 Rear mat set or a 2 Front & 1 Uni-Rear mat set. The front mat will definitely have holes this time around. Let me us know what you think

“The mats are simply cut out of a sheet and are unattracive. I still can't see which side is which because neither fits well. AND they slide around and do not stay in place. Better to buy cheap generic mats at the local store.”

Helpful Report

Hi Dan, I'm sorry you feel this way about our product. Our mats are primarily intended to be placed over the existing carpet mats in vehicles. It sounds like you are using these mats to replace your pre-existing carpet mats. If you wish to return the product, we have 30-day money-back guarenteed return policy. For additional info, please email support@exactmats.com. Have a great day

“Mats do not fit properly, too long in some areas, too short in others. I do not think the mats are worth the price. These mats look like they were made for older year model XC90. Drivers mat slides and interferes with accelerator pedal.”

Helpful Report

Hello there, I'm sorry to hear you are dissatisfied with our product. If you feel the mats are not as exact as they should be, we can re-procure the measurements for the XC90 and re-ship you a new set. As far as slippage is concerned, we include two clips in each box of ExactMats. The two clips are primarily intended to further secure the driverside Exactmat to the driver side carpet mat. You can place 1 clip on the top right and 1 on the lower left or just use an orientation that makes sense to you. If you need more clips, we can send you some. Let me know what you think by emailing support@exactmats.com Have a great day

ExactMats is rated 4.8 based on 2,051 reviews