ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.77

4.8 Rating 2,014 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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Thank you for your review!

“This is the second set of Exact Mats for BMW X5 (2019-2024). I ordered a set for my X5 first and they fit perfectly. However, the second set that were ordered for Bennie Greathouse had a problem with the cargo mat. He is keeping it, but it is a bit too wide. I don't really understand why mine fit perfectly and although his X5 is identical, the cargo mat did not fit perfectly. I would imagine they were not cut exactly the same, although I am sure there is a template. Disappointing, and I encouraged him to send it back, but he didn't want to bother with it.”

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Thank you for your review, Velda, and for allowing us to resolve the issue with you. We hope you're loving your order even more than before!

“The good news is the mats came today on schedule. Let your team know they deserve an A+ rating for their excellence in customer concern and management. They took the challenge and made the fix to the order. The mats work perfectly pursuant to the trace pattern they received. It is an absolute rare occurrence that an online order experience works to such perfection in making the end user...the client completely satisfied. Hats off to you and all involved in meeting my schedule and making it happen. Best to you and the team...have a wonderful and safe summer.”

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Thanks for your review! We're so glad you had a 5-star experience and that we were able to help create your perfect mats.

“The mat was perfectly sized and exactly as I expected. I t needs to air-out a little, but will be fine after that.”

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We're so happy to hear it, Nancy. After a couple of days, you should be good to go, but if you have any questions, we're here to help!

“Cut perfectly to size as requested! Took a few days for the plastic-y smell and lines from being rolled up to disappear, now lays nice and flat in our dining table! Have noticed small scratches already from light use (dishes, coasters), but not noticeable unless you’re really looking. I kind of wish it could be more matte instead of glossy/shiny.”

Helpful Report

Thank you for your review. We're so glad you're happy with your new table cover. As for shine, if you are ever looking for a more matte/textured finish, we do offer Riverstone. This texture is pretty neat because it's double-sided (one side has Riverstone/texture and the other side is more like Crystal), making it reversible. The texture also hides existing surface damage very nicely. If you have any questions about our finishes, though, please don't hesitate to reach out! We're more than happy to help!

“I'm not sure how well I like the Riverstone look but I am satisfied.”

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Thank you for your review, Jerry. We hope you're enjoying the Riverstone, our reversible finish. Should you have any questions, we're here to help! Have a great day!

“We’ve always ordered our clear car mats from exact mats and the product always met our expectations. Great quality and fits perfectly. The customer service is exceptional from start to finish.”

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Thank you, Joy!

“Took long time to receive. Looks good”

Helpful Report

Hi Leroy, We are so glad to hear that you are loving your table protector. As far as the production time, it looks like we were able to produce/ship out your order within 1 business day. Our typical production time is 3-7 business days. Regarding the shipping time, you selected to have the order shipped to a PO Box. Transit time to a PO Box is typically 7-10 business days from the ship date. You can find additional information regarding our production/shipping times here: https://www.exactmats.com/pages/shipping-delivery. We hope this information was helpful, but please feel free to reach out to support@exactmats.com if you have any additional questions and we would be happy to assist. Thank you! The ExactMats Team

“For the most part, these mats fit PERFECTLY!! The front mats are SPOT ON!! The back (unimat), cold use a lil more precision. But, it’s not a show stopper. ***Update*** Spoke with Katie in Customer service and she was AMAZING!! This company is very professional and customer service oriented! Will definitely do business with them again and tell my friends!”

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Thank you, Glanatta! We're so glad you're enjoying your new mats!

“Won't stick to my carpet. Bunches up when I wheel on it as I'm in a wheel chair.”

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Thank you, Marlyse, for your review. We're so sorry to hear you are unhappy with your order, Steve. As a customer-centric company, that's certainly not what we want! Looking at your order, we can see you ordered our cleated material, CarpetShield, which is made for carpet runners and the like. However, it sounds like you are using it under a rolling desk chair - something we do not recommend as it was not designed for this purpose. As the product was designed for runners, it is not as rigid than those made specifically for use as desk/chair mats, and because of this, if used in this manner, can cause bunching like you are experiencing. We hope this information is helpful. There's a bit more information in this on our website FAQs, but if you have any questions, please don't hesitate to reach out to us for assistance. Thanks!

“I have ordered about 80 liners for cabinet drawers and shelves in our kitchen, bathrooms, and utility room. They are beautiful and very functional. The best part is they are cut to fit each drawer and shelf. This alone saved me many, many hours from having to cut other types of liners myself. Katie was super helpful when ordering the liners. It takes a little time to make measurements, but you will have to do that anyway with any type of liner. ExactMats have a great product and they are easy to work with, especially Katie! I highly recommend them!”

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Thank you so much, Michael! We're so glad we were able to assist and hope you enjoy for years to come!

“Mat fits perfectly. The only thing I don't care for is that it is super shiny”

Helpful Report

Thanks for your review! We're so glad your mats fit perfectly! As for the shine, it looks like you purchased our Crystal finish. This finish is ultra-smooth and reflective. In the future, should you be interested in a less shiny mat, we do offer a textured option called Riverstone (textured on one side, flat/smooth on the other - making it reversible). We hope this is helpful. Thanks again!

“It was a quarter of an inch short of 8 feet and for the other part, it was a quarter of an inch long.”

Helpful Report

We're so sorry to hear your mat was not as you expected. That's certainly not what we want! Our team attempted to reach out to assist, but were unable to reach you. Should you believe a mistake was made, we'd truly like to resolve the issue and ensure you're happy with your order. We welcome you to reach out to our Support Team at Support@Exactmats.com should you need any assistance.

“Not great, aestheticallly unpleasant as it leaves lots of air bubbles and ends up looking like grey streaks. My quartz island top is Matte white and it looks dirty and cheap. Functionally I’m sure it will offer good protection I just can’t look at it and be pleased with the outcome. Essentially a waste of $180. Live and learn”

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We're so sorry to hear you are unhappy with your order, Steve. As a customer-centric company, that's certainly not what we want! Looking at your order, we can see you ordered Crystal (our clearest, textureless option). As it's completely textureless and smooth, it does have a lot more surface area than our textured option (Riverstone finish). Because of this, we typically do not recommend Crystal on ultra-smooth and polished surfaces like quartz, marble, etc. There's a bit more information on this, including a few very helpful charts, in our FAQs, here: https://rb.gy/6sxn7u That said, we would love to assist, so please reach out to us at Support@ExactMats.com if you are interested in working with us to find a better solution for your surface. Thanks!

“Ypur product is absolutly crazy good. Fast devivery. We ended up with 10 of "A1?" 27 1/2 x 17 3/4 we did not order???? We still need: 25 11/16 x 11 3/34 x3 25 1/12 x 11 3/4 x3 26 1/2 x 12 1/4 x 1 11/ 1/2 x 16 15/16 x1 28 1/2 x 20 x1 May we return the one's that are not right and get credit then order the reamaining? Please! We have sent a large amount of money with you.”

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Thanks, Ken, for your review. We're so glad you're enjoying your mats! In looking at your order, it looks like you entered a QTY of 14 for A1. That said, unfortunately, we do not offer refunds on custom orders, but I can see that our team did send you a nice discount offer for any replacement items to help offset any extra costs. If you have any questions about this offer, please don't hesitate to reach back out to our Support Team at Support@ExactMats.com.

“I really like the mats that were sent. I had ordered the clear ones but, the ones I received were black. The box had a clear label on it but they are definitely black.”

Helpful Report

Thank you for your review, Vickie! We're so sorry to hear you did not receive the mats you expected. That said, our Support Team (Support@ExactMats.com) tried to reach out to assist with your order, but were unable to reach you. If you believe you received something other than what you purchased, we would love to assist and resolve the issue. After all, as a customer-centric company, we want to ensure all of our customers are as happy with their orders as possible! Thanks in advance!

“Not much to report so far... Their CS people are very great to work with. Just ordered a sample kit, and a tracing paper kit... Hopefully ExactMats can make a custom cover for my home built pine slab dinner table.”

Helpful Report

Thanks, Steven! We look forward to producing your perfect product!

“This purchase makes 4 sets of mats that I have purchased from ExactMats over several years. Each set has been exact fits for my needs. In a case where they didn't have a set for the vehicles, that I had, they worked with me to get what I needed. They are great to work with.”

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Thanks, Nelvin!

“The mat that I got is not what I was hoping for. It is so opaque that I can’t see the beautiful wood finish on top of my coffee table . It sure does protect the surface - but so would a sheet of plywood. Ordering online does not really allow you to see how it will fit your needs.”

Helpful Report

Thank you for your review! We're so sorry to hear you were unhappy with your mats when you received them. It looks like our team reached out to you to offer an exchange, but it sounds like you prefer to keep the Riverstone finish. We hope you're enjoying it! Have a great day!

“2005 Honda Element 2nd row mats fit perfectly, however, the 1st row mat is off and creates a ripple around the center radio console. They were SO CLOSE to being the perfect solution for my vehicle.”

Helpful Report

We're so sorry to hear your mats weren't a perfect fit. That's certainly not what we want, for and something we would be more than happy to assist with. It looks like our team reached out, but they were unable to contact you. That said, should you be interested in our assistance, we're here to help. You can reach back out to us at Support@ExactMats.com. Thank you!

ExactMats is rated 4.8 based on 2,014 reviews