Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.73

“If I could give 10 stars, I would! I have a dining room table with unusual corners. When I selected the the corner size cut, I received an email immediately. They wanted pictures to verify the had a correct template. They did not. But that didn't stop them! For only 10$ more they sent me paper to cover my table and trace the exact design, with postage paid to send it back. They let me know one me package was received and that they were waiting on the material. I emailed Katie, who was my point of contact for my entire order. I told hervwe had a housewarming party coming up and I really wanted the mat before that date. She told me, very honestly, that they would try but she didn't think it would get there in time. She promised to check on my order and let me know the progress next week. My mat was delivered 4 days BEFORE our party! You can't go wrong with this company!!!”

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Thank you for the wonderful review, Amber! We’re thrilled everything worked out so well and that Katie could be your constant point of contact. It’s great to hear the tracing/template option saved the day and that your mat arrived before your housewarming party. If you need anything else, we’re here to help. Kind regards, Team ExactMats

“These match the mats perfectly; I wish I had ordered them when we first bougth the car. The plastic is supple so that it stays in place; it does not curl up. Time will tell if the plastic remains supple or will harden with time. (i've only had them for about a week).”

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Thank you for your review!

“I searched for a protective table cover for sometime. I found a few that interested me. However, I settled with your company as It met all my specifications leaving only a few questions. This is when I contacted your office & am thankful An employee name “Katie S.” I realize customers have considerable questions when making these decisions, it comes with the territory. However, I must say she is a huge asset to your company!”

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“I love the finish on my butcher block work bench. However, I specified the exact dimensions I needed and I came 3/8 inch wider than I wanted which caused me to have to trim it.”

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Hi there, Thank you for your review. We’re glad you love the look of the mat on your butcher block workbench. However, we are sorry to hear the dimensions came in wider than requested. It looks like we tried to reach out several times to diagnose the fitment issues, but we were not able to reach you. If you would like to email us back at support@exactmats.com, we would be happy to help. Warm regards, Team ExactMats

“Bought this to protect the flooring beneath the Mat. The Mat is too soft and the wheels on the chair are causing indentations. This makes it hard to then roll the chair forward or back.”

Helpful Report

Thank you for your review. We're so sorry to hear that you are unhappy with your order. That's certainly not what we want. It looks like our team reached out to assist. It appears the mat purchased was being used for a use-case we do not suggest - under a heavy, rolling chair on top of carpeting. That said, we were able to offer an exception to our return policy so that you could receive a refund for your order. We wish you luck in finding the perfect mat for your needs!

“Liners had a minor defect and new ones were sent promptly.”

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Hi Sammy, We're very sorry to hear your order did not arrive in ideal condition. As a customer-centric company, that's certainly not what we want! However, it does look like our Support Team reached out to you and were able to send a replacement. They attempted to follow-up to confirm the replacement was issue-free, but were unable to reach you, so we are hoping all is well! However, if you are experiencing any issues with the replacement, we welcome you to reach back out to our Support Team at Support@ExactMats.com, so that we may assist.

“I was very happy this company had the ability to fit the dimensions I needed. The cut was slightly off but it wasn't a big deal. My only real complaint is the material is very soft (not substantial). When you set drinks on it, there are little rings everywhere. Not the performance I have had in the past from clear table coverings. Waiting to see if the clear cover resists yellowing over time.”

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Hi Timothy, Thank you for your review. We're very sorry to hear you are experiencing issues with your order. That's certainly not what we want. It looks like our Support Team reached out to help troubleshoot any issues you are experiencing, but we were unable to reach you. That said, we welcome you to reach out to our Support Team for assistance. They can be reached at Support@ExactMats.com.

“For 2026 forester: Tailored perfectly. No undercut or overlap. A perfect fit. Looks great. Super impressed.”

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“The pegs in the veracruz are round, the holes in the mats are eliptical. Clearly the mats are not an EXACT match. I sent a question asking if the mats are supposed to be an exact fit or is the expecttion I take a drill out and make the mats a fit? Its been months and clearly they have no intention of answering the question. UPATE After posting the previous review exactmats support reached out to me and offered to send new mats. The new mats are a perfect fit. After showing the support rep a copy of my sent email they did not try to explain how or why my emal was not responded to but they did send new mats that fit so I'm revising my review.”

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“My mats fit perfectly, and I love them! I just have one minor concern: The stickers on the mats left sticky marks and scrathes after tring to rub them off with a sponge,could the stickers be placed on the wrapping papers instead?! Thank you!”

Helpful Report

Thank you, Jennifer, for your review and for your feedback. We're sorry to hear you had a harder time removing the stickers from your mats. This is not the norm, and we can certainly understand why it would not be ideal. Typically, the stickers we use are low-adhesive, which allows for easy removal. However, it's possible that, due to heat in transit, that the stickers were a little more adhesive than usual. If you are having trouble removing any leftover adhesive from the stickers, we welcome you to reach out to our Support Team at Support@ExactMats.com - after all, your experience and happiness with our products are our top priorities!

“Our table we purchased the ExactMat for isn’t exactly run of the mil. We were very excited to find a table mat that offered what the ExactMat would do, especially for the price. Be ready though…… you’re going to want to take your time measuring, tracing, and cutting out the mat to a custom fit for your table. As they say…….. measure twice, cut once. This certainly applies to this venture. But it is well worth the effort. The mat material cuts very well with a sharp pair of shears, or a good razor knife. And of course a steady hand.”

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“I love these Clear Placemats because they will match any decor and the wood table looks beautiful through them. The only problem I had was that the corner of one was kind of messed up from shipping. The bag they came in wasn't very sturdy. I would definitely order from here again.”

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Thank you for your review! We're so glad to hear you love your new clear placemats. That said, our team did reach out to you to assist with the corner issue you mentioned, but it sounds like you were able to remove it with rubbing alcohol, which is great! Should you need any further assistance, we're here to help. Otherwise, we hope you enjoy your new placemats for years to come!

“Pleased with overall quality.. Package received with mats rolled up and took a few days to flatten them out.”

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“I love the speed of delivery after ordering... process was simple...... I did get the thicker mats and only needed the thinner ones.... so unless you really need them thick for some reason... learn from me... get the thin size..... I'm happy.... but I do wish I chose the slimmer size.... thicker are not necessary and harder to unroll...... they need to be unrolled out of the box and it was a fight..... needs to be weighted down to remove the curl..... setup would have been easier with the thin mats......”

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“Instead of replacing a wooden dining room table that had seen some rough times, I used Old English wood polish on it so the wood looks good, and put an ExactMat on top. We are glad we went with the thicker Mil. Very pleased with our purchase. It also arrived much more quickly than expected. We got a custom size round, perfectly done.”

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“I cannot say enough praise for ExactdMats. ExactMats is truly committed to their customers. I bought an Exacmat to put my office chair on to make it roll smoother on my carpteeted floor. Unfortunately, I didn'tread the details.The ExactMatat is not meant to roll office chairs on carpet. I contacted ExactMats and received an immediate rely from Susie in their Support Department. She offered to take back the mat at their expense. She also took the time to look up links for chair mats for carpeted floors and sent links to possibilities fot me. I will definitely purchace product from ExactMat in the future.”

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“Shipping was quick. I got exactly what I ordered. It will definitely do the job to protect an old desk top. If it helps anyone else: With my limited personal experience, I could not really imagine the look and feel of the material options. I had to make a guess. If I were to do it again, I would drop thinner from 80ml and maybe not glossy. The glossy is VERY shiny while the old desk is not shiny. It is crystal clear however, which is nice. Can’t say what the other finish option would have looked like. Overall it does the job I wanted it to do and I would order again from this company.”

Helpful Report

Thank you for your review! We're glad to hear your order was a perfect fit! That said, should you be interested in learning more about our other finish options, we're here to help. Please feel free to reach out to our Support Team at Support@ExactMats.com for assistance.

“The runner Matt i had made to fit my carpet runner, is very nice. BUT everything we walk on it to go into office it moves about a 1/4in. I tried turning end to end. Unfortunately it does the same thing. It even has all the cleats on it to hold in place. It is upsetting, it was not cheap”

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Hi Michael, We're sorry to hear your runner did not meet your needs. As a customer-centric company, our main focus is our customers' happiness. That said, our Support Team reached out to assist, but they were unable to diagnose the issue, so they offered a return. However, it looks like you opted to keep the mat and make some at-home adjustments to make the mat work for your needs. We hope you were able to do so, but should you have any more questions or concerns, we're here to help!

“The mat is great quality, nice and thick but not bulky. The delivery was fast also. The only issue we had was that it was a little wider and longer than the dimensions, however that is not an issue really for us.”

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“Good quality but the texture does not allow you to see the stain on the table. We got an awesome new table and now can't see the color. Will need to shop for an option that does not hide the beauty of the stained wood.”

Helpful Report

Hi Andrew, We're sorry to hear you were unhappy with your order. That's definitely not something we want for any of our customers. That said, it looks like our Support Team reached out to assist and it turned out that you may have accidentally ordered the incorrect finish, so they went ahead and exchanged the Riverstone mat for the intended finish, Crystal. We reached out to ensure the Crystal mat arrived and is working for your purposes, but did not hear back, so we hope all is well and that you are enjoying the replacement.

ExactMats Reviews