ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.74

4.7 Rating 2,096 Reviews

93 %

of reviewers recommend ExactMats

4.7

Based on 2,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 27th February 2026

Anonymous

ExactMats 5 star review on 26th February 2026

M Morales

ExactMats 5 star review on 23rd February 2026

Anonymous

ExactMats 5 star review on 21st February 2026

Anonymous

Anonymous // 01/01/2019

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“Received the mat to protect my new kitchen island. The fit was perfect and it is thick enough to withstand any heavy use. We appreciate the product. Our only suggestion would be maybe to provide an option that helps prevent the mat from slipping and sliding during use. We did find a solid solution that resolved the issue. Thank you highly recommended product”

Helpful Report

Thank you, James! We're so glad you're enjoying your new island protector!

“Mat arrived in 5 days. Rolled, in a box. Material is great. Size perfect. Only issue: when placed on desk with riverstone surface down, the ends are slightly lifted (not tight to the desk surface). Following advise from ExactMats, the mat ends were heated with a hair dryer and the problem was resolved.”

Helpful Report

Thank you for your review! We're so glad we were able to assist with some tips and tricks on how to flatten your mat more quickly. Should you need any more assistance, we're here to help! We hope you enjoy!

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Helpful Report

Thanks, Robert, for your review. It looks like you worked with our Support Team on your order, as your mat was not functioning the way you had intended. Through chatting with our team, we were able to diagnose that the use-case the mat was intended for was not recommended. That said, we did move forward with a refund exception and refunded you in full for your order. We wish you luck in finding a product that meets your specific use-case/needs. Have a great day!

“I ordered a custom octagonal mat, but got no update on progress for a week. Immediate notification of a normal custom production delay and updates would have been better. The shipping box was severely smashed when I received it, but that was due to the delivery service. I would have appreciated at least an apology note from them or better yet an automatic return to you for replacement. Thankfully, the mat wasn't permanently damaged. Your representative explained to me how to flatten it. When I had a chance to measure the mat, it was 1/4" short on two of the four measurements, but still usable for my purpose.”

Helpful Report

Thank you for your review. We're so sorry to hear that the carrier damaged the box, but are very happy to hear it did not damage the product, and that we were able to assist in resolving related issues. We hope you enjoy your order for many years!

“VERY GOOD GOT QUICK RESPONSE TO MY PROBLEM THANK YOU KATIE”

Helpful Report

Thank you, Charlene! Glad we could help.

“Nice mats, fit perfectly and fast delivery. I have wood night tables and wanted a clear mat to protect the surfaces from water stains/scratches. These are perfect. They are shipped rolled so it took a bit of heavy books weighing them down to take out the rolls. The mats are not quite flat yet but will flatten out in time.”

Helpful Report

Thank you, Doris! We're glad you had a 5-star experience and hope you enjoy your mats for years to come!

“I was given the understanding that the mats were for my car in specific. They are OK mats but certainly not designed for my car... more a generic front and back mat. Again, good mats but not what was expected.”

Helpful Report

Hello, and thank you for your review. We're sorry to hear you are not 100% happy with your order. As a customer-centric company, that's certainly not what we want! It sounds like the fitment did not meet your expectations. To clarify, all of our mats are custom-designed to fit an exact make/model/year combination. However, if the fit does not look right, we would love the chance to discuss the issue with you so that we may resolve any potential issues. We attempted to make contact with you so that we may assist, but, unfortunately, we were unable to reach you. That said, should you still require assistance, we welcome you to reach out to our Support Team at Support@ExactMats.com Thanks and have a great day!

“These were unfortunately not precisely cut. I had to adjust them and cut them down myself. This was NOT an issue with my measuring. Some were all the same depths just different lengths/widths and maybe 1 was correct and 1 was slightly off which I gave it a pass and the others were off by a bit so I had to fix them myself which defeats the whole point of ordering these if I have to measure and cut myself. My table one was quite off. I know my measurements were correct because the radius corner is perfect on one side but then the other side was way off...”

Helpful Report

Thank you for your review, Adelina. We're sorry to hear you experienced issues with your measurements. As a customer-centric company that's focused on custom products, that’s definitely not what we want. That said, we attempted to contact you a few times to assist, but we were unable to reach you. On that note, we would definitely love to help, so if you are still in need of assistance, we welcome you to reach out to our Support Team at Support@ExactMats.com. Thank you and have a great day!

“We love these. Great floor protection under bar stools, dining room table and office chairs. Easy to clean, nearly invisible, durable.”

Helpful Report

Thank you for your review. We're so glad you're enjoying your order. Here's to a protected dining room for years to come!

“Excellent coffee table mat. Looks great, clean and high quality. Ordered on a smidge larger than dimension, fits nearly perfectly.”

Helpful Report

Thank you, Sanjay! We're so glad to hear it and hope you enjoy for years to come!

“I love the mat "exact" dimensions as ordered. I would highly recommend. 😍”

Helpful Report

Thank you, Matt!

“ExactMats is an amazing company that makes a beautiful & functional product AND has STELLAR customer service. They instantly sent the customized order to protect our floors that were to be used under a pilates reformer & a power plate before the equipment was installed & assembled- on time! When FedEX delivered the mats I ordered to the wrong address & Ellie in customer service was ready to resend the mats immediately - no questions asked to assure us that our floors were protected before the equipment was placed, I was so impressed with the professionalism- which is sadly so rare in our lives - especially regarding custom products.”

Helpful Report

Thanks, Randy! We're so happy we could help!

“ExactMats is one of the VERY BEST companies I have ever dealt with!!! Great product & customer service!”

Helpful Report

Thank you so much, Ron! We're so glad we could assist. :)

“I really don't like what showed up. I didn't even try them when I opened the box. Went elsewhere an ordered a different kind.”

Helpful Report

We're so sorry to hear you were unhappy with your order. Although you did not test the product, we'd very much love to learn a little bit more about what your concerns may have been upon opening the box to see if there's anything we could do to improve or resolve any potential issue(s). We welcome you to reach out to our Support Team at Support@ExactMats.com with any information you can provide on the issue. Thanks!

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Helpful Report

Hi Brian, We're sorry to hear you did not enjoy your experience. It appears you may have purchased a mat for a use-case we do not recommend. It appears that our team offered to complete a return on your order, but unfortunately, it sounds like the item was discarded and was unable to be returned. Again, we apologize that your order did not work out for you, and we hope you find a solution that meets your needs.

“Nice quality; however a little care would go a long way. Both products not cut square.”

Helpful Report

Thank you for your review. We're sorry to hear your mats were not a perfect fit. It looks like our Support Team was able to assist in getting the issue resolved, but if you have any further questions or issues, please do not hesitate to reach back out to them at Support@ExactMats.com. Thank you!

“I want to thank the customer service for being outstanding , fast, and kind. I got a custom size for my round coffee table. And whle it fits and protects, the vinyl shine /glare is a bit unexpected. Its taking awhile for it to fully lie flat so hopefully it will begin to blend in a bit better.”

Helpful Report

Thanks, Jamie! We're glad you were happy with our service! It sounds like the mat is taking a bit of time to lay flat, so we went ahead and reached out to you to send you some tips and tricks on getting the mat to flatten more quickly in cold weather. However, we were unable to reach you. Should you require any assistance, please don't hesitate to reach out to us at Support@ExactMats.com. Thanks and have a great day!

“Protects the table as we were needing.”

Helpful Report

Thank you for your review. We're happy to hear you're enjoying your order! That said, if you have any questions or concerns, we're always here to help. :)

“It is a very good product. The price is right and it seems like it will hold up. Time will tell if that is true but so far I like the product.”

Helpful Report

Thank you for your review. We're happy to hear you're loving your order! That said, if you have any questions or concerns, we're always here to help. We hope you enjoy for years to come!

“Mats cut to perfection down to the 1/16". I think 80mil recommended on ExactMat website for table top liners is too thick/stiff & heavy. I wish I had ordered 60mil.”

Helpful Report

Thank you for your review. We're so happy to hear you're enjoying your order! In regard to thickness, in general, we do typically recommend 80Mil for table protectors. That said, if you have any questions or concerns about use-cases for 60Mil, or anything else, we're always here to help. :) Have a great day!

ExactMats is rated 4.7 based on 2,096 reviews