ExactMats Reviews

Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.75

4.8 Rating 2,069 Reviews

94 %

of reviewers recommend ExactMats

4.8

Based on 2,069 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ExactMats 5 star review on 12th December 2025

Anonymous

Anonymous // 01/01/2019

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“We like the Riverstone mats for our furniture. They look nice and protect our furniture. One concern is it’s taking a long time to lay flat on edges. I think because in shipping they were rolled the wrong way. Overall we’re very happy!”

Helpful Report

Thanks, Daisy, for your 5-star review! If your mats have not flattened out yet, we welcome you to reach out to us at Support@Exactmats.com. We're happy to help!

“I really love these mats. They click right in and look really sharp. Fit is nearly perfect in the 2026 GV70. Cargo mat has a small bump out portion on the right side closest to the door that isn’t needed. Not sure if that’s a remnant from something in the 2025 model or if the sport version is different. It simply sits up the wall a bit in that one section so it’s not a deal breaker. I will purchase again. Much preferred to the molded mats.”

Helpful Report

Thanks, Amy! We're glad you're enjoying your order. However, if you do feel something is off with any of your mats, we welcome you to reach out to our Support Team at Support@ExactMats.com. Thanks!

“Took a longer time than expected to get this delivered but once received it was perfect for our applications. Ordered two at separate times and are very satisfied with the sizing and quality of these mats.”

Helpful Report

Thank you, Randall, for your 5-star review. We hope you enjoy for years to come!

“Not worth it. I paid for these instead of making myself because I wanted a perfect cut. Didn’t want to chance the edges being uneven. Well they were uneven anyway and don’t line up perfectly. Disappointed I paid $90 for them to not be cut perfectly.”

Helpful Report

Hi Heather, We're very sorry to hear you are not happy with your order! As a customer-centric company, that's certainly not what we want. That said, it looks like our Support Team reached out to assist and were awaiting photos from you so that they may diagnose and resolve the issue. If an angled cut or incorrect measurement is what you received, that's definitely something we would like to address and fix. After all, we want you happy with your order. However, after multiple outreach attempts, it appears we did not hear back from you, so we were unable to resolve the issue. That said, we'd still like to help, so should you be interested in further assistance, we welcome you to reach back out to us via the existing support email, or by simply sending us a new email at Support@ExactMats.com. We hope this helps and we look forward to resolving any issues you may be experiencing soon. Thanks!

“The mat that I ordered was cut to fit my table perfectly. It also did not take long for it to lie flat. One thing I did differently than most people would is I kept the Riverstone side up and the smooth side down. I did this because I didn't like the shiny look on the table. I get a few water marks but if I lift the mat up they go away. I'm pretty pleased with the purchase.”

Helpful Report

Thanks for sharing your experience. We're so glad you're enjoying your order!

“Not my first order I’ve been using these mats in all of our cars for years.They don’t seem to stick down in the floor mats like they use to they wouldn’t move,but they STILL do the job and YES I will continue to use them Thank you EXACT MATS”

Helpful Report

Thank you for your 5-star review, Edwin! Just to clarify, although it may not be available for the mat you selected on our website by default, we do offer a hook option that may help affix your clear mat to your vehicle's flooring directly. Typically, our clear mats are used as overlays, which is why it's not included by default, but we can definitely help to customize in the future - just reach out to us at Support@ExactMats.com. Thanks again!

“The mats fit perfectly and looked nice, but we're too hot to even put my hand on and it wasn't a very hot day. Had to return them.”

Helpful Report

Thank you, Diane, for your review. We're sorry you felt the mats were too hot. It looks like you ordered black mats. While overheating is not typical, black does tend to absorb more heat in general. If you are looking for something that is less likely to warm up, we recommend trying our clear auto mats. Thanks!

“Product shipped in timely manner. Mat cut to my specifications. Pleased and would recommend to others.”

Helpful Report

Thanks, Michael! We're so glad to hear it and hope you enjoy for years to come!

“The clear floor mats fit perfectly. The only issue is the drivers side tens to slip as there is not a way to attach to the hook for the floor maqts, requiring readjustment periodically.”

Helpful Report

Thank you for your 5-star review, Richard! Just to clarify, although it may not be available for the mat you selected on our website by default, we do offer a hook option. In the future, we welcome you to reach out to us for any use case-specific customizations. We're happy to help!

“This is the second time I use ExactMats. Both for kitchen tables, and both have fit perfectly. You do have to remember the cut will be slightly larger when you enter your measurement. The table protector lays flat perfectly, is easy to clean and looks beautiful. Would purchase again.”

Helpful Report

Thank you, Lorraine!

“I ordered a plastic cover for my dining room table that is 78" x 47". I was expected a large flat piece of plastic that I could just lay on top of my table. What I got was a rolled up mat 47" wide. The box was 47" long by 4" wide and 4" depth. It's been sitting on my table top for a week now covered by piles of books trying to get the rolls and curves out of what is supposed to be flat. This one has up and downs from how it was rolled up. We may try a hair dryer next. If you order from ExactMat, expect something for your bathroom, not for your dining room table.”

Helpful Report

Hi Theodore, Thank you for your review. We're very sorry to hear you were not happy with your order. As a customer-centric company, we always want our customers to walk away fully informed and happy with their orders. In this case, it sounds like there may have been a misunderstanding about what our product is made from and how it is shipped. While this information is available on our website, we do understand that misunderstandings can occur. This is why your feedback is so important, as we're constantly work to improve our customer experience. To add a little more color and clarity, we want to confirm that the product you purchased is designed for use as a table covers/protectors. That said, due to the nature of the material and sizing, most of our products do arrive rolled up. This helps to keep the material safe and pricing as competitive as possible for our customers. However, in certain cases, the material may take a bit of time to flatten out. That said, in addition to this information being on our FAQs, we also have a very helpful Support Team that would be more than happy to assist you with tips/tricks to get the product to lay flat faster, such as the hair dryer method you mentioned. Going forward, we suggest giving the hair dryer method a shot. But if, after trying this, you still have no luck, please do feel free to reach out to our Support Team for guided assistance. They may be reached at Support@ExactMats.com. Thanks!

“Customer service immediately responded to me when I alerted them that a shipment arrived with a defect and sent me a replacement mat within a short time frame. This is the kind of service that makes me want to purchase more from this company”

Helpful Report

Thanks, Hector! So glad we could assist. Enjoy! :)

“I have ordered several in different sizes and I'm happy with the quality and protection they provide. Customer service is awesome.”

Helpful Report

We're so happy to hear it, Colleen! We hope you enjoy your order for years and years! :)

“I ordered one of the Exact Mats for my new glass table fits perfect and I’ll protect it forever and years to come thank you will show a woman named Katie was a great help. There was a little problem with my first order, lost and shipping and she was great when above and beyond kept in touch with me and made everything right also made my wife happy happy wife happy life thanks again.”

Helpful Report

Thank you, Michael! We're so glad Katie was able to assist and hope you enjoy your order!

“I have hesitated to write a review, because I was not completely satisfied. The first 5-sided one was made with the textured side up, but it fit perfectly. The second one was made with the textures side down, but it was made 0.3" too short, 23.95" instead of 24.25 on the right edge. My husband didn't want to mess with it, so we have the uncovered countertop to the back of the two backsplash sides. It's not ideal, because if it moves a little, I have to take time to reposition it. The first one that was made upside down, all I had to do was put it in the back 135 degree angle. My other concern is the way your company rolls the mats. If it is Riverstone, it should be rolled with the smooth side inside the roll. I have tried everything including time, and they do not want to lay flat. My easiest one was the clear drawer mat. I could lay it either way so I laid it against the roll. My Riverstone ones still have all 4 edges curving up. Just a thought. The customer service was excellent, especially because the 5-sided shape was certainly complex.”

Helpful Report

Thank you for your review. We're sorry to hear you experienced a few hiccups with your order. That's certainly not what we want. It looks like you chatted with our Support Team and they were able to assist with some tips and tricks. That said, we truly hope you're enjoying your mats, but if you have any questions or concerns at all, we're here to help! Thanks again, and have a great day!

“Awesome Service”

Helpful Report

Thank you, Iqbal!

“I just wanted to thank miss Katie for for responding and reaching out to me as quickly as she did in helping me in returning items and reordering the correct mats. V.James”

Helpful Report

Thank you, Valentyna! We're so glad Katie was able to assist.

“I thought the final product, at the price it cost, should have had more of a finished quality. It was fine, cut precisely, correctly, but it is, you know, a piece of 30"x30" clear plastic...that cost me $54 w/shipping. I wish i'd searched harder for a local source. Alas...”

Helpful Report

We're so sorry to hear you're unhappy with your order. As a customer-centric company, that's certainly not what we want. Looking at your order, it looks like you may have purchased the 40Mil material for a table cover, which we do not typically recommend (this recommendation is located across our website as well as in our FAQs). Of course, we definitely want to help! It looks like our Support Team reached out a few times to assist and offered an exchange, but you were not interested. That said, if you change your mind, we're here to help. Thank you!

“Was shipped rolled up in a tube. Must have been in the packaging a long time. Been several days lying flat and it still hasn’t flattened out. Otherwise , great product , glad I found it”

Helpful Report

Hi Steve, Thank you for your review! We're glad you're happy with your order and we hope you enjoy for years to come!

“I just ordered and recieved my second ExactMat and am quite pleased. My first was a perfect fit for the lovely wooden desk without which I would have ruined the finish in short order. I moved on to my gorgeous, multi-grained wood dining room table which is very long and an unusual oval shape that wasn't an automatic match with the standard shapes offered. Katie, the ExactMats customer service rep I worked with in both cases, was super helpful and coached me through the process of drawing the outline of the table on a special enormous piec of tissue paper they sent me and which they used to fabricate the perfect shape. unfortunately the sizing didn't work perfectly (probably due to the fat marker I used to mark the shape and edges), and the length of the mat isn't exact, leaving 1/8 to 2/8" exposed on the ends. Not gonna worry about it though, as it's the surface I was most concerned about protecting. The mat looks gorgeous and it's so nice to show off the beautiful wood grain, after years of hiding it under an ugly vinyl custom mat. Kudos and thanks to Katie who was so patient with all my questions and back and forth. A wonderful communicator and a terrific corporate representative.”

Helpful Report

Thank you for your review. We're so glad Katie was able to assist, and we hope you enjoy for years to come! If you need anything at all, we're here to help :)

ExactMats is rated 4.8 based on 2,069 reviews