Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.74

“ExactMats is one of the VERY BEST companies I have ever dealt with!!! Great product & customer service!”

Thank you so much, Ron! We're so glad we could assist. :)

“I really don't like what showed up. I didn't even try them when I opened the box. Went elsewhere an ordered a different kind.”

Helpful Report

We're so sorry to hear you were unhappy with your order. Although you did not test the product, we'd very much love to learn a little bit more about what your concerns may have been upon opening the box to see if there's anything we could do to improve or resolve any potential issue(s). We welcome you to reach out to our Support Team at Support@ExactMats.com with any information you can provide on the issue. Thanks!

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Helpful Report

Hi Brian, We're sorry to hear you did not enjoy your experience. It appears you may have purchased a mat for a use-case we do not recommend. It appears that our team offered to complete a return on your order, but unfortunately, it sounds like the item was discarded and was unable to be returned. Again, we apologize that your order did not work out for you, and we hope you find a solution that meets your needs.

“Nice quality; however a little care would go a long way. Both products not cut square.”

Helpful Report

Thank you for your review. We're sorry to hear your mats were not a perfect fit. It looks like our Support Team was able to assist in getting the issue resolved, but if you have any further questions or issues, please do not hesitate to reach back out to them at Support@ExactMats.com. Thank you!

“I want to thank the customer service for being outstanding , fast, and kind. I got a custom size for my round coffee table. And whle it fits and protects, the vinyl shine /glare is a bit unexpected. Its taking awhile for it to fully lie flat so hopefully it will begin to blend in a bit better.”

Helpful Report

Thanks, Jamie! We're glad you were happy with our service! It sounds like the mat is taking a bit of time to lay flat, so we went ahead and reached out to you to send you some tips and tricks on getting the mat to flatten more quickly in cold weather. However, we were unable to reach you. Should you require any assistance, please don't hesitate to reach out to us at Support@ExactMats.com. Thanks and have a great day!

“Protects the table as we were needing.”

Helpful Report

Thank you for your review. We're happy to hear you're enjoying your order! That said, if you have any questions or concerns, we're always here to help. :)

“It is a very good product. The price is right and it seems like it will hold up. Time will tell if that is true but so far I like the product.”

Helpful Report

Thank you for your review. We're happy to hear you're loving your order! That said, if you have any questions or concerns, we're always here to help. We hope you enjoy for years to come!

“Mats cut to perfection down to the 1/16". I think 80mil recommended on ExactMat website for table top liners is too thick/stiff & heavy. I wish I had ordered 60mil.”

Helpful Report

Thank you for your review. We're so happy to hear you're enjoying your order! In regard to thickness, in general, we do typically recommend 80Mil for table protectors. That said, if you have any questions or concerns about use-cases for 60Mil, or anything else, we're always here to help. :) Have a great day!

“I had a problem with one of the runner mats. I kept thinking it would settle out. I contacted customer service over a weekend after a few months of hoping it would lie flat They responded within a couple of hours. They are replacing the mat and gave me no grief sbout it. Super helpful, timely and easy to communicate with. Thank you guys! Great customer service. Best ive experienced in years and years!”

Helpful Report

Thank you for allowing us to assist! We hope you enjoy!

“Length was perfect but width was 1/2” too wide”

Helpful Report

Hi Walt, Thank you for your review. It looks like you spoke with our Support Team regarding the issue of the measurements being off, and through working with them, were able to ascertain that the measurements entered were incorrect. That said, we welcome you to re-place the order with the correct dimensions so that we may send out a mat that fits perfectly. Thanks again!

“We installed a new stainless steel, long, island countertop. Very quickly after installation, we found that it was scratching easily and was certainly going to look just awful within the first month. Enter ExactMats -- it came quickly, and with its custom sizing is a wonderful protector for our counter as well as providing easy clean up. It's tough, thick, and looks fabulous. It was just a hair long, and I had originally given 4 stars instead of 5), and, even though I indicated that for our application, no harm, a customer service agent contacted me almost immediatly. So, as impressed as I was before with the quality of the product and the speed of delivery, now I'm absolutely RAVING about the customer service! Who does this?? I'm so impressed I will be seriously thinking about any project I do in the future with ExactMats in mind -- any excuse to redo my experience.”

Helpful Report

Thank you, Sheri! We're so glad we could assist and hope you enjoy your order for years to come!

“The website could better explain whether you need a custom shape i.e., I ordered an oval that didn't fit the table. Customer service said I actually have an ellipse (which wasn't an option in the drop down nor was it clear that this is what I needed). Customer service was amazing throughout the process i.e., quick responses, flexibility (allowed me to return the mat and sent me tracing paper for a free replacement). I used a cardboard template (which fit the table exactly) to transfer the table size to the tracing paper. The new mat doesn't fit the table like I expected, but it will do.”

Helpful Report

Hi Mandy, We're so sorry you experienced a fitment issue with your order. As a made-to-order company, that's not what we want at all! We reached out to you a few times to learn more about the issue so that we could assist, but unfortunately, we did not hear back from you. That said, should you require any further assistance, please don't hesitate to email our team at Support@ExactMats.com. Thanks!

“You can trust this company to be very, very precise! I made the mistake of thinking "like glass" and reduced my measurement by 1/8". I wish I would not have as it was NOT necessary and I ended up with 1/8" less than what I was hoping for because of MY mistake. Measure, measure and re-measure to ensure you have the exact measurement you want. Then, trust EXACTMATS to execute you mats EXACTly as you desire.”

Helpful Report

Thank you so much for sharing! We're glad to hear you're enjoying your mat!

“The matt was more than 2 inches on each side to big not good at all”

Helpful Report

Hi Renee, We're so sorry you experienced a measurement issue with your order. As a made-to-order company, that's not what we want at all! We reached out to you a few times to learn more about the issue so that we could assist, but unfortunately, we did not hear back from you. Should you require any further assistance, please don't hesitate to email our team at Support@ExactMats.com. Thanks!

“New end tables and was utilizing place mats to protect. I was attempting to be creative and started searching under different criteria. ExactMats showed up in my search. Best thing since “sliced bread”! The only possible slight improvement would be to smooth out the corners a bit, otherwise, these fit perfectly and totally protect our new table tops.”

Helpful Report

Thank you, Lynn! We're so glad you're enjoying your new mats! In regard to the corners, we'd love to learn more about any issues you are experiencing. We welcome you to reach out to Support@Exactmats.com so that we may assist. Thanks again!

“The mats are good quality. They messed up on my mat the first cut but were very responsive and accommodating. They resolved my issue immediately I would have no issues purchasing from them again.”

Helpful Report

Thank you for your review and for trusting us to create your protective solution! We're so glad we could help.

“My old transparent table cover have a lots of wrinkles and I am tired of wiping it every night. I serch for a easy to wipe table cover at reasonable price. I finally found it at Exact Mat. It is about half an inch longer with few dull spots. I understand they are cut with machine and few flaws are acceptable. It is beautiful and was delivered earlier than said. I am very please not to see the wrinkles”

Helpful Report

Thank you for your review, Eileen! We're glad that you're happy with your mat overall! That said, it looks like you may have purchased a clear table mat from our standard-sized product page. In this case, the mats do arrive in standard sizes, such as the one you purchased. However, if you are looking for a perfect fit, we also offer a custom option. You can find this option at the top of the website, in the navigation bar.

“Perfect size for our new wood table at 36” X 60”. Just what we expected. A little rough on the edges for your elbows though.”

Helpful Report

Thank you for your review! We're glad that you've had a great experience overall. As for your elbows, it sounds like you may rest your arms on the edge of your desk. While not everyone does this, in cases like this, we recommend going down to our 60Mil material, which offers similar protection in a thinner format. We hope this helps!

“Exactly what you expect. I kinda wish there was some kinda drain around the edgess (kinda like a cutting board) in case water falls to the side. But these things look great and do a great job proteting my floor mats”

Helpful Report

Thank you, Chase! We appreciate your review and will share your feedback with our team. Have a great day!

“Very good quality, impressed with the product. While one edge was slightly longer than the measurements sent in, Katie from customer support helped me resolve the issue! Very friendly and quick to respond! Will definitely be ordering from them again!”

Helpful Report

Thank you, Tyler! We're so glad we were able to help, and we hope you enjoy for years to come!

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

ExactMats Reviews