Name: ExactMats
Address: 7051 Portwest Drive, #150, 7051, Portwest Drive, Houston
Rating: 4.73

“Received the table protector rolled up. It is a great thickness and weight. Did not expect it to have a blue cast to it. It also has two what look like fold lines that have not gone away despite a couple of weeks of laying flat (hard to photograph)”

Helpful Report

Hi Gail, Thank you for your review! We're very sorry to hear you experienced some issues with your order. While not typical, we can certainly see how the issues you experienced would not be ideal. That said, it looks like our Support Team contacted you and shipped out a replacement. They attempted to reach out to ensure the new mat was a perfect fit, with no issues, but did not hear back, so we hope all is going well! However, should you have any questions, concerns, or need anything else, we're here to help! You may reach our team at Support@ExactMats.com.

“I received a mat to cover a runner in my home. It is beautifully made. I had an issue and exact mats responded quickly and fairly. Highly recommended them.”

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“The floor mat is good quality, but didn't quite fit the 2025 Kia Telluride - the design is slightly different from the factory floor mat, as it covers the foot rest that sits to the left of the pedals. The mat had to be trimmed slightly to fit well.”

Helpful Report

We're so sorry to hear your mat did not fit as expected. We can certainly understand how that would not be ideal. However, looking at your Support Ticket with our team, it sounds like there was some confusion with the fitment. In your ticket, our Support Team relayed the difference between X-Edition and our Clear mats, which are both designed differently. Normally, we would offer an exchange or replacement if the fitment was truly incorrect, but it sounds like the fit was correct for the mat type selected, and that the mat had already been manually cut down to fit to preference. We're glad to hear you were able to trim them to fit your needs, but are, unfortunately, no longer able to do a return or exchange after at-home trimming is done. That said, we hope you enjoy your new mats and their updated fitment. Here's to keeping your vehicle clean and free of debris for years to come!

“I ordered a round 42X42 and received a square??? I beleive the issue was mine, as I didn't check the correct box. They quickly fixed the situation without any extra charge or hassle on my side. Very happy with the experience.”

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“The size of my custom mats was perfect The problem is the placemats give off a chemical smell that transferred onto paper napkins. I wanted to love these but I can't use them. I actually trashed them. I should have just sent them back but I didn't notice for several days.”

Helpful Report

Hi Sharon, We're so sorry to hear you were unhappy with your order. As a customer-centric company, our highest priority is your happiness. It sounds like what you are experiencing could be olfactory sensitivity. Most customers will never notice any kind of scent or smell, however, those of us with sensitive noses may notice a scent similar to that of a new beach ball or shower curtain. Although our products give off far less of a scent than most other vinyl products, it isn't uncommon for vinyl to have a faint smell for a short period of time as it airs out from its travels in a confined box. It is harmless and typically dissipates rather quickly, but we totally understand that some people may be more sensitive than others. This is why we offer some few tips and tricks (this is on our site and can also be obtained via our Support Team) to remove any lingering scents more quickly. It sounds like you may have missed those tips/tricks in our FAQs (located at the top-right of our website). We're very sorry about that. That said, normally, we would be happy to work with you to troubleshoot the issue you are experiencing, but it sounds like the mats were thrown away, which doesn't leave us much room for attempting to diagnose any possible issues. However, should you be interested in giving us another shot, we'd be happy to work within our capacity to help you with placing a new order and guiding you through an unboxing/air-out, as needed.

“Just a clear piece of plastic”

Helpful Report

Hi Barbara, We're so sorry to hear you aren't happy with your order. As a customer-centric company, that's definitely not what we want. That said, we attempted to reach out to you a couple of times to learn more about your concerns, but were unable to reach you. When you have time, we'd be happy to chat with you about your order so that we may assist. As such, we welcome you to reach out to us when you are ready at Support@ExactMats.com.

“Customer Service is fantastic, Katie S. emailed me very quickly, answered my questions, and promptly followed up after I placed my order to tell me she would make sure it was delivered on time! Customer service like this is hard to find - I will be looking through their website to see if there is anything else I want or need :)”

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“Perfect! Wish custom sizing was easier,, WILL buy again”

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“Nice mats for a decent price I would recommend to anyone looking”

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We are so glad to hear that you are loving your mats!

“The mats are sturdy and feel like they'll hold up for a while. However, they are not what I expected. The edges are unfinished and cheapen the look. That said, they look 100% better than my original worn out mats.”

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“The mat is great! The length is a hair short, but I had issues with my tape measure. Some type of tape to hold the corners would be nice.”

Helpful Report

Hi Nona, We’re glad the mat works well for you! We are sorry to hear that your tape measure gave you trouble, resulting in the length of the mat being slightly too short. Please let us know if you ever need any tips/tricks for measuring, and we would be happy to help. Warm regards, Team ExactMats

“Great fit and quality material, but somewhat difficult to quickly remove for cleaning underneath.”

Helpful Report

Thank you for your review. We're glad you are happy with your order. That said, removal of the mat should not be too difficult, so we'd love to assist to see if we can improve your experience. Should you still require assistance, please feel free to reach out to our Support Team at Support@ExactMats.com. Thank you and have a great day!

“Very good product it seems to be overpriced”

Helpful Report

Thank you for your feedback, Guy! Kind regards, Team ExactMats

“We got new furniture for our sunroom, a coffee table and two end tables were included. We ordered the mats to cover our 3 tables. We are happy with the liners. They seem to stay in place fairly well. We place foreign money as a decoration on the tables and the clear liners work well with keeping the money in place and serve as a reminder of the countries we have visited or where family or friends have gone and given us foreign bills after their travels. We were a little skeptical at first because the mats came folded up. We were not sure they would lie flat. But after about two days they did adhere to the tables without any buckling. We put little corner holders on each corner to make sure that the liners do not move around.”

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Thank you for your review. What a great way to use ExactMats!

“Not enough time has gone by to review the full performance of Exacto Mat. I like the thickness. It does allow the beauty of the hardwood table to shine through without damaging the surface through scratches and liquid. I say it's not quite exact because the website does.mot accept actual exact measurements. So I had the check and option closest to the table size. Also, with the chosen option, I was unable to get rounded corners. However, you can cut your own with an exacto knife after making a template.”

Helpful Report

Hi Karen, Thank you for your review. We're very sorry to hear that your mat was not the exact measurements you expected. That said, it sounds like there may have been some confusion in using our form, which does take exact measurements. It accepts inches, and fractions of an inch can be entered as well - in decimal format or with the fractions drop-down. It looks like our Support Team reached out with further guidance and advice on re-placing your order with your preferred measurements. It sounds like you were able to make your own adjustments to meet your needs, but should you need further assistance, please feel free to reach back out to our Support Team at Support@ExactMats.com. Thanks and have a great day!

“I had some issues with the shipping of my order, which related to USPS messing up and not ExactMats. When I contacted Exactmats Support, Katie S. responded immediately, apologized for the delay; resent my mat with another carrier and let me know when it was arriving. Excellent customer service, and the mat was exactly what I was expecting when it arrived. It ws made out of high quality material. I definitely recommend Exactmats.”

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Thank you, Greg! We're so glad we could help.

“Received the mat to protect my new kitchen island. The fit was perfect and it is thick enough to withstand any heavy use. We appreciate the product. Our only suggestion would be maybe to provide an option that helps prevent the mat from slipping and sliding during use. We did find a solid solution that resolved the issue. Thank you highly recommended product”

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Thank you, James! We're so glad you're enjoying your new island protector!

“Mat arrived in 5 days. Rolled, in a box. Material is great. Size perfect. Only issue: when placed on desk with riverstone surface down, the ends are slightly lifted (not tight to the desk surface). Following advise from ExactMats, the mat ends were heated with a hair dryer and the problem was resolved.”

Helpful Report

Thank you for your review! We're so glad we were able to assist with some tips and tricks on how to flatten your mat more quickly. Should you need any more assistance, we're here to help! We hope you enjoy!

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Helpful Report

Thanks, Robert, for your review. It looks like you worked with our Support Team on your order, as your mat was not functioning the way you had intended. Through chatting with our team, we were able to diagnose that the use-case the mat was intended for was not recommended. That said, we did move forward with a refund exception and refunded you in full for your order. We wish you luck in finding a product that meets your specific use-case/needs. Have a great day!

“I ordered a custom octagonal mat, but got no update on progress for a week. Immediate notification of a normal custom production delay and updates would have been better. The shipping box was severely smashed when I received it, but that was due to the delivery service. I would have appreciated at least an apology note from them or better yet an automatic return to you for replacement. Thankfully, the mat wasn't permanently damaged. Your representative explained to me how to flatten it. When I had a chance to measure the mat, it was 1/4" short on two of the four measurements, but still usable for my purpose.”

Helpful Report

Thank you for your review. We're so sorry to hear that the carrier damaged the box, but are very happy to hear it did not damage the product, and that we were able to assist in resolving related issues. We hope you enjoy your order for many years!

ExactMats Reviews