Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“N8ce and clean, staff is very nice with customers”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Andrea, Thank you for your 5* review on your visit with us. We are very glad to see that you enjoyed your stay and the team were delivering excellent customer service to you and your guests. We hope you visit us again in the near future. Kind regards The Aspire Team

Posted 7 years ago

“Used the Lounge at Heathrow Terminal 3 on Boxing Day evening. Managed to get seated OK. Food Choice was OK. Toilets not enough and needed service (Cleaning and restocking), but overall yes would use again”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Jon, Thank you for your review on your recent visit. The feedback from your comments will be passed over to the lounge manager to be able to improve on your comments to ensure we are offering an excellent service and high standards that we strive to deliver. Thank you for your feedback. Kind regards The Aspire Team

Posted 7 years ago

“The lounge is old and tired. On the day it was very busy, there was no wifi so we had to leave the lounge and sit in an airport corridor to use the airports own wifi. The Christmas tree fell over and looked very sad. The food was poor, soft drinks from a dispenser re-enforced the feel of low standards and cost cutting. There were no newspapers. Not worth the money.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Jonathon, Thank you for your review on your recent visit with us. We are very disappointed in reading your review about our Heathrow Terminal 3 lounge. The Christmas tree was fine in the end and just had a few loose decorations. We do feel we offer a wide range of food and drink to all of our customers and we apologise if you feel the food was poor on your visit. Thank you for your feedback and we hope you give our lounge the second chance it deserves. Kind regards The Aspire Team

Posted 7 years ago

“Very impressed with Aspire lounge great variety of cooked breakfast and cereals and snacks also good choice of alcoholic and hot and cold drimks and relaxing atmosphere much improved.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

Dear Loraine, Thank you for your 5* review on your visit to the Aspire Liverpool Lounge. It is great to see such excellent feedback regarding your visit and we lived up to your expectations. We do offer a wide range of delicious food and drink available to all of our guests. Kind regards The Aspire Team

Posted 7 years ago

“Could not have had better service from Fiona, she really went that extra mile to make our group feel welcome. She is a star !”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

Dear Ian, Thank you for your review on your recent visit with us at the Liverpool Aspire lounge. It is great to see such excellent feedback about the staff at Liverpool and I will be sure to pass your feedback on to Fiona. We look forward to welcoming you back again soon. Kind regards The Aspire Team

Posted 7 years ago

“The food was hot and well prepared, good choice of drinks were available and good service”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Stewart, Thank you for taking the time to leave your great review. Glad to see you enjoyed your visit and we hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Fantastic stress-free stay in the lounge before our flight. After a terrible delay and awful organisation going through the security desks at the airport this was just what we needed. Food and drink were excellent and the sleep pods are a great way to unwind. Fantastic as well to have clean toilets available right there in the lounge.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

Dear Nathan, Thank you for taking the time to leave your 5 Star review. Glad to see you were able to relax in the lounge after a stressful start in the airport and we hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 7 years ago

“A very relaxing atmoshere with a fine selection of food and drink and very pleasant and helpful staff. This was my first visit and I will be using this lounge again for all future flights,”

Helpful Report

(Cork Aspire Lounge) - Posted 7 years ago

Dear Mark, Thank you for taking the time to leave your 5 Star review. Glad to see you were able to relax in the lounge with our range of refreshments and that staff were so helpful, we look forward to seeing you again soon. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Enjoyed our time in the lounge although it was extremely cold, the air conditioning could have been a few degrees warmer especially at 4am in the morning.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Lorraine, Thank you for taking the time to leave your review. Glad to see you enjoyed your time in the lounge however I do apologise that you were cold, I will forward your comments over so temperature during early morning can be looked at. Kind Regards, Executive Lounges Team

Posted 7 years ago

“I can’t think of anything positive to say. We basically gave away £120 to stand and eat some poor buffet food before starting our journey to New Zealand.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Hi Ian, Thank you for taking the time to leave your feedback however I am sorry to see you were not happy with your visit. Please contact our customer service team on customerrelations@executivelounges.com to discuss this further. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Excellent service as usual”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear George, Thank you for your 5* review on your recent visit with us. We are very glad to see that you enjoyed your visit with us and we hope to see you again soon. Kind regards The Aspire Team

Posted 7 years ago

“This was the perfect place for me to sit and wait for my flight. As a solo traveler I felt safe and secure”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

Dear Ruth, Thank you for taking the time to leave your 5 Star review. Glad to see you were able to relax in the lounge and we hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 7 years ago

“The lounge was very small and the seating not very comfortable. The food on offer (breakfast) was poor and there wasn’t much choice.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Denise, Thank you for taking the time to leave your feedback. I am sorry to see the breakfast choices were not to your taste, I will forward your comments over to the lounge manager to ensure any issues can be addressed. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Very poor selection of food .bar and waiter service excellent Areas very clean”

Helpful Report

(Montego Bay Airport Lounge) - Posted 7 years ago

“Though the lounge was nice and it as good to have space to sit and eat and drink before the flight it could have been better. There were only a few members of staff on which led to slower service and the toilets were in a disgusting state...as a result I left the lounge and walked back to the main terminal to use their bathrooms. This was corrected later in our visit but took a long time to action and they only had one toilet open despite there being numerous others locked.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“It was a relaxing experience. I enjoyed the convenience and refreshments. A great way to start off my vacation.”

Helpful Report

(Kingston Airport Lounge) - Posted 7 years ago

“Clean and pleasant lounge with refreshments as expected”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 7 years ago

“Confort très réduit, peu de fauteuils et aucun adapté pour espérer se reposer correctement. Un choix très réduit au buffet et au bar, rien avoir avec les autres lounges bien plus spacieux confortables et mieux garnis !”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

“The lounge made our trip special with the great food on offer and a bar with a wide selection of superb wines and spirits. The wonderful staff made you welcome and were constantly on the ball replenishing the stock and clearing away the empties. The lounge was a joy to visit.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“We booked the plus lounge & found it a comfortablle , quite and relaxing area to start our holiday .Would most definitely book again”

Helpful Report

(Newcastle Aspire Plus) - Posted 7 years ago

Dear Darren, Thank you for taking the time to leave your 5 Star review. Glad to see you were able to relax in the lounge and we hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews