Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,832 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 5 star review on 4th September 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The site states "new stock of feed"every Tuesday....my order of morioworms was placed on the Sunday....despatched on the following Tuesday....supposedly "1st class postage?" Delivered on Saturday afternoon! More than half the worms were dead or dying. Live feed sales from this site need to be despatched, and more importantly....DELIVERED, by a more efficient service. If the order was FRESH?....then the worms should of still been in good condition. Sorry, won't buy again from here.”

Helpful Report

Posted 8 years ago

I'm really sorry to hear about you receiving this delivery late and it arriving with you in poor condition. I can confirm, we did dispatch this order within two working days of you placing your order and we did send it 1st class. Unfortunately, it looks like there has been a severe delay with Royal Mail, most likely due to it being Christmas week. I have tried to call you this morning regarding this order and I've also dropped you an email, if you can get back to me ASAP we will happily get this resolved for you. Our telephone is 01246 568390 and you can ask for Chris.

Posted 8 years ago

“Was a good company and cheap :)”

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Posted 8 years ago

“Arrived on time, can't fault anything. W B A ? Defo.”

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Posted 8 years ago

“Great customer care, very informative and happy to give any advice and help you with your choice of pet.”

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Posted 8 years ago

“we purchased some silk plants and they are perfect, sales team very helpful”

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Posted 8 years ago

“Ordered some frozen rats they came quickly well packaged and good sized will definitely order from them again”

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Posted 8 years ago

“fantastic service would buy from again”

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Posted 8 years ago

“Alongside a few products, we ordered an African lined mantis & we were not only really chuffed with the quality of the products, but also the care taken to ensure our mantis got to us safely & as comfortable as possible. There was a slight hiccup with delivery through no fault of Exotic Pets however they still done their best to sort this out for us. We’ll definitely be using Exotic Pets again!”

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Posted 8 years ago

“Found everything I needed and also bought some great Bearded Dragon Christmas Cards. Hoping you will have these cards next year wish to purchase some for The North West England Reptile Club Xmas Stall(All money goes to reptile rescue)”

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Posted 8 years ago

“Excellent communication, very nice mantis and quick delivery +++”

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Posted 8 years ago

“your animals are always in good health and delivered saftly”

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Posted 8 years ago

“The Marbled newts were in a good condition and have settled in to their tank well”

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Posted 8 years ago

“I was very happy with the service. So well done to all the staff that organised it ;)”

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Posted 8 years ago

“I'm soo happy”

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Posted 8 years ago

“Another trouble free transaction and another healthy spider safely received. Many thanks.”

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Posted 8 years ago

“easy to order and quick delivery”

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Posted 8 years ago

“all well the heat pack did not work was cold”

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Posted 8 years ago

“I can't complain. Excellent service. I can only recommend.”

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Posted 8 years ago

“I recently purchased a Guyana Goliath bird eating spider and have to say I love it, the service I got when ordering was brilliant and the spider arrived so quickly which I've named Athos as it means giant. Really pleased with my purchase. Thank you so much”

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Posted 8 years ago

“prompt delivery and stuff was 100%”

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Posted 8 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,832 reviews