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Exotic-Pets.co.uk Reviews

4.7 Rating 1,829 Reviews
93 %
of reviewers recommend Exotic-Pets.co.uk
4.7
Based on 1,829 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Exotic-Pets.co.uk Reviews
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Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 4 star review on 30th September 2024
La Ta
Exotic-Pets.co.uk 5 star review on 28th June 2023
Liam Rafferty
Exotic-Pets.co.uk 5 star review on 21st June 2023
William Stewart
Exotic-Pets.co.uk 5 star review on 7th June 2023
Emily Dulston
Exotic-Pets.co.uk 5 star review on 7th June 2023
Emily Dulston
Exotic-Pets.co.uk 5 star review on 7th June 2023
Emily Dulston
Exotic-Pets.co.uk 5 star review on 18th May 2023
Craig Bond
108
Anonymous
Anonymous  // 01/01/2019
My dealings with buying live food and habitat accessories have been very successful. The staff in customer care are nice and the team is efficient. One thing that I am weary of is that the site offers buying animals without pictures of the specific individuals. There are statements on whether they are CB or WC and age etc. However the images are always stock and I am not aware of the communication levels as to what the background details are of each individual. These conditions discourage my potential buying of animals via your site and also recommendation to others to use your site. Despite this I am very happy with all of the stock I have received thus far, and will continue to purchase live food and habitat accessories.
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Posted 6 years ago
I bought both micro silent brown/black field crickets. The arrival time of my purchase was very quick and the packaging was also to a pretty high stardard. Although, there were no air holes within the plastic containers themself and a very small, dried up (spinach) leaf. Now, although the black field crickets came to me in a fair number to feed my animals. The silent brown crickets had pretty much all died off. Granted these things are likely to happen. Esspecially with crickets. Just a thought for other buyers.
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Posted 6 years ago
Hi Daniel, The lack of air holes is actually deliberate, as the crickets will escape through them, unlike the larger sizes. The cabbage is put in each micro tub to provide some food/moisture for the insects. Micro crickets won't last more than a few days under normal circumstances (especially at this time of year), so if you need something that lasts a bit longer, we'd recommend bean weevil and fruit fly cultures as alternatives. Thanks, Chris
Posted 6 years ago
Yes happy x
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Posted 6 years ago
The goods were dispatched very promptly and arrived well packaged.
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Posted 6 years ago
it was very well packaged, probably a little smaller then the 1cm as was advertised but it’s still no problem because the little guy is healthy and eating! Will order again
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Posted 6 years ago
Very good product and speedy delivery, goods requested to be left in Garage and they were, however the (very good) packaging had been badly damaged en route with 2 great big holes in your freezer box. Not suppliers fault but perhaps use another courier service who don't abuse the parcels. Goods inside were well packed though so remained fairly frozen, thanks Emma
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Posted 6 years ago
I’ve always liked using exotic-pets for buying my kit and animals. I have 12 scorpions and have purchased the majority of them from you guys. However, recently you options of scorpions has decreased massively which is sad and forced me to find them elsewhere. But that does not change the excellent service I’ve had from you guys over the years.
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Posted 6 years ago
Lady on phone very helpful. Order came early. However courier failed to ring and just left items behind wheelie bins. They got wet in thunderstorm as we did not notice that they were there.
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Posted 6 years ago
The items were good and the communication is good
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Posted 6 years ago
Really good value and very fresh took a while to post out but they explained they were waiting for a delivery of one of my items Good customer service as they did let me know would recomend
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Posted 6 years ago
good service and delivery
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Posted 6 years ago
Fast delivery and good service, however one millipede arrived very unwell and died within a few hours. Full refund was offered.
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Posted 6 years ago
I was very happy with the prompt efficient service I received from exotic - pets, the 2 millipedes I ordered were sent quickly and were in a good healthy condition which made my son very happy
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Posted 6 years ago
Very pleased with our purchase . Delivery was quick too .
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Posted 6 years ago
4/5 Madagascan hissing cockroaches made it but unfortunetly one was dead on arrival 😢 Very happy with everything else we ordered 😊
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Posted 6 years ago
Fast delivery good prices
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Posted 6 years ago
I have always had a trouble free experience with Exotic Pets and their service is nice and fast
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Posted 6 years ago
good mail service excellent tarantula
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Posted 6 years ago
Although the delivery took a bit longer than expected, the package was delivered safely and well wrapped .
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Posted 6 years ago
They delivered quick, and the items were packed really well!
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Posted 6 years ago
Exotic-Pets.co.uk is rated 4.7 based on 1,829 reviews