Expedia Reviews

1.9 Rating 185 Reviews
22 %
of reviewers recommend Expedia
1.9
Based on 185 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Read Expedia Reviews

About Expedia:

Expedia.co.uk was established in 1998 in the UK, and is now the leading online travel agent in the UK. Expedia globally, is the largest seller of travel online in the world. Expedia is a wholly-owned subsidiary of IAC/InterActiveCorp (NASDAQ: IACI). Expedia’s award-winning Expert Searching and Pricing (ESP) technology delivers the most comprehensive flight options available online. ESP also allows customers to dynamically build complete trips that combine flights, Expedia® Special Rate Hotels, ground transportation, and destination activities.

Visit Website

Phone:

ph:+44-33-01231235

Email:

travel@support.expedia.co.uk

Location:

333 108th Avenue NE
Bellevue
WA 98004

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Expedia 1 star review on 4th October 2022
Princeton Epps
Expedia 1 star review on 4th October 2022
Princeton Epps
Expedia 1 star review on 29th July 2022
Richard Landau
Expedia 1 star review on 5th June 2022
Anonymous US Military Retired
Expedia 1 star review on 9th December 2021
Peter John Edney
Anonymous
Anonymous  // 01/01/2019
Had to cancel a hotel booking and could not and was not even considered for a refund. Hotel chain (most) will honor a cancellation a day before and it was unavoidable that we had to cancel. EASY MONEY for Expedia. Something could have been in the fine print, understood, but look at how long that is and who really always reads all of that. Worked with their customer support and it was cut in stone that my money was staying in their pocket. Terrible company in this day and age.
Helpful Report
Posted 2 years ago
Con merchants book a flight that was confirmed. After I paid sent me an Email saying the ticket was unconfirmed and send me this. Dear PETER , RE: Itinerary Number: 72207249843496 Booking ID: PDHCOH We have attempted to contact you, on phone number listed in your user profile that you provided, when you made your booking. To inform, that we are unable to issue ticket due to some airline error. So in this case you need to create new booking from the airline website, so that we can issue tickets. Please contact us at +44 203 0248211 from outside the UK. We are available from 8:00 A.M. to 8:30 P.M., 7 days a week. Please do not reply to this e-mail as this mailbox is not monitored. Thank you for choosing Expedia! Yours sincerely, The Expedia Travel Team Now having problems getting my money refunded. Just giving me the run around after being I would receive it by today Used them for 25 years never again Now saying they will look into . Have to find out the status’s they say More run around just. Then told my he charges would drop of my account and I could phone the bank . I did phone More Lies After that then told me they sent a refund on the first of December. No refund more Lies . Then they told me this. The charge that you're seeing on your account is just pending charges. Hence, these pending charges will automatically drop off on your account. You may call your card issuer to check the removal status of this charge. I did check with bank more lies. Then saying this. We apologize for any inconvenience this may have caused you. ^JFThe refund request was already sent last Dec 1, 2021, 9:42 AM. You will receive an update via email within 10-days. Our apologies for any inconvenience. Rest assured that we are doing our best to provide a resolution to your concern. We will appreciate your patience & understanding on this matter. ^JF Now saying They have to contact airline.
Expedia 1 star review on 9th December 2021
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Posted 2 years ago
Purchased the cancelation insurance with a round-trip ticket for my son to come home for the holidays. Had to switch to different flight and they are fighting us on the refund. Who does that?! It's disgusting that a company would steal from people. Especially with lockdowns and the holidays.
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Posted 2 years ago
Worst company in the world. Stay away. Any problem with them, they will never try to solve it. Their customer service absolutely useless. Never book any hotel, flight, or vacation packages. The worst company out there. Stay away from this company!
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Posted 2 years ago
Scheduled a plane ticket with Expedia. Bought insurance and an Upgraded seat. Had to cancel a half hour later. Expedia canceled the plane ticket with American but told me it would take 5 to 7 days to cancel the seat and insurance It is now almost 3 weeks later, several calls later and still no refund on the seat and the insurance. Called again today and they said they upgraded the request and I should know in 3 to 5 days. I have a feeling they make a lot of money on people who do not check to make sure they have Gotten a refund as promised. Very poor business. I will be going through the airlines or hotels directly when making future reservations. Also didn’t realize Expedia owns so many other of the companies that you think are independent like hotels.com etc.
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Posted 2 years ago
When are Expedia planning to refund people for cancelled flights from the lockdowns? I'm still waiting. I'm still calling their useless call centre. Promised a voucher. Never appeared. Promised a refund, never appeared. Am reporting them to the CAA ...
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Posted 2 years ago
Expedia. I needed to amend a booking and they claimed it didn't exist. Three phone calls, three hours of time wasted. One operative pretended there was a system update in order to hang up. I had to send bank statements to prove they had taken the money. Absolutely shocking. Do not ever use
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Posted 2 years ago
Room was not as advertised on Expedia. I contacted Expedia within 24 hours of check in to let them know about the discrepancy. They advised that I check out and they would contact the hotel to see what they could do. During checkout, the hotel said they had sent paperwork to Expedia. Expedia blamed the hotel and the hotel blamed Expedia. Both said they would like to be able to cancel and provide a partial refund but they were unable because that could only be done through the other party. Buyer beware. You may not get what is advertised on Expedia website. And if there is a discrepancy between the two you will given an apology and that’s all.
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Posted 2 years ago
Left my daughter and her friend stranded in Bali. Customer service said they could not get her home and we would have cancel and get a refund. Now they refuse to give a refund.
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Posted 2 years ago
Expedia is terrible. They try every trick to not refund your money
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Posted 2 years ago
Customer service so bad. I have been trying for over an hour to cancel a hotel reservation due to a death in the family. No one to talk to. Will never use them again
Helpful Report
Posted 2 years ago
So, my wife and I book our rental car through Expedia on our last trip to Brazil. We arrived to the rental car agency approximately 1 hour after our scheduled arrival. We were subsequently refused the vehicle by the rental agency and told our reservation was cancelled. We were told that we could reschedule through Expedia. So, we called Expedia while standing in the agency lobby. We were told they couldn't reschedule or cancel the reservation. We asked for a refund because we were not receiving the service we paid for. A few days later we received an email that they couldn't reach the agency, which we never had any problem doing, and there for were refusing to issue a refund. I spoke with a representative at Expedia that agreed that we had not violated their policy, but was still refusing to issue a refund. So even though we did everything the way we were suppose to, Expedia still refused to stand by their own policy and issue a refund. Safe to say I will neither use Expedia again, not will I ever recommend it to anyone other than the people I hate.
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Posted 2 years ago
This experience was awful. I will never use them again. The hotel was horrid, trying to get a refund was so difficult. It’s supper easy to book….not so easy to get the money back.. The hotel was disgusting they should know more about the hotels they deal with !!
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Posted 2 years ago
Bad experience I don't recommend people to deal with this scammer company.
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Posted 2 years ago
I booked a hotel with Expedia a month ago. Today I was checking it and couldn’t find it anywhere. Turns out my reservations were canceled a week ago and Expedia didn’t even send me a notice to notify me of the cancellation. Spoke to customer service a guy named Juan and he was absolutely no help whatsoever. So now here I am a week before I need the hotel looking for one because Expedia couldn’t have let me know beforehand and because Expedia apparently let’s you book hotel rooms that aren’t available in the first place. DONT WASTE YOUR TIME WITH EXPEDIA, IT SUCKS.
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Posted 2 years ago
Dont book through expedia, most likely you will lose your money and goodluck getting help from customer support
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Posted 2 years ago
Booked 4 flights on June 1st @ 11:50 p.m. Called in to change and or cancel flights on June 2nd @2:30 after the messaging service told me I'd needed to discuss it with a representative. Was on hold for 1 hour 45 min before I took the call back option. NEVER Received a call back. I called in June 3rd @8:00 a.m. FINALLY got connected to a representative who informed me that since it had been past 24hours THERE WAS NOTHING THEY COULD DO! THOUSANDS OF DOLLARS STOLEN DUE TO A PETTY SCAM OPERATED COMPANY. Travel insurance is a joke. I purchased basic economy, and with those you can't change or upgrade your tickets. This company is filled with disgusting thieves and a script. I will never go through a 3rd party site again.
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Posted 2 years ago
Expedia is terrible to work with! Do not travel with them if you can avoid it at all costs! We had booked a flight over a year ago, and we were supposed to travel back in August of 2020. I had a medical condition come up, and I was advised by my doctor not to travel. With covid, and my doctors guidance, I requested my flight to be cancelled and refunded. When I booked this flight, I was told that it was 100% refundable. Here we are nearly a year later and Expedia won't do a single thing for us! We have had the run around and been told that we would receive a refund on several occasions, but still have not received anything. These guys are scam artists, and will find a way to take your money! Do not travel with Expedia!
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Posted 2 years ago
we booked a package of air, hotel, shuttle to mex june 7 to june 12. everyone was ok till we couldn't contact the shuttle company for a ride to the airport - 4 hour wait times from expedia to return a call - having to type in a 13 digit itinerary number just for them not to hang up on you. the shuttle company wouldn't answer the phone - did not pick us up from the hotel to the airport. after 3 days of annoying phone attempts figured just take a cab and get a refund but oh no....expedia emails back they won't refund because thats what the shuttle company told them. avoid expedia at all costs avoid the shuttle company 'mexico travel solutions'at all costs.
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Posted 2 years ago
Expedia refused to refund even though it was not possible to stay at the hotel. Their intransigence in dealing with costumers is extremely frustrating. Do not use this company!!!!!
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Posted 2 years ago
Expedia is rated 1.9 based on 185 reviews