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EZContacts Reviews

4.0 Rating 22,359 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

20% discount only took off 5%. So I canceled. If it was my company I would have honored the 20%.
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us regarding your recent order discount. We appreciate you bringing this to our attention. The discount code you applied may have expired, potentially explaining the partial application you experienced. However, to be certain and investigate further, we would be happy to look into this matter for you. Please email us at help@ezcontacts.com and we'll be glad to check on this for you. Please
Posted 1 year ago
Definitely took way too long to get shipped out
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Posted 1 year ago
I think asking for reviews before receiving product is like those DoorDashers complaining about a tip before delivering food.
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Posted 1 year ago
Hi there, Thanks for reaching out to us! Our system automatically sends review reminders shortly after an order is placed, simply because it's the most reliable way to catch customers when they're still thinking about their purchase. We understand it's not ideal before you've received the product, and we appreciate your patience with the timing. Of course, there's absolutely no obligation to write a review until you've received the product firsthand. We value your honest feedback whenever you're ready to share it. We're always working to improve our processes, and your feedback helps us do that. Thank you, and have a wonderful day ahead!
Posted 1 year ago
Delivery too late
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us and providing your valuable feedback. We appreciate you taking the time to share your thoughts with us. Upon reviewing your account, we have confirmed that your order placed on December 13th is currently on track for shipment within the anticipated timeframe of December 18th. We will be sure to send you a notification with tracking information once your order is shipped. Please feel free to reach out to us should you have further questions.
Posted 1 year ago
My glasses have been delayed.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 1 year ago
Took them 12 days from the day of my order to ship my contacts. Had I known they were not in stock as they claimed they were I would not have ordered from them at all. Been sitting without contacts now for a week due to this. Contacted them to ask why and got no reply for two days then without an apology or anything the finally send the contacts. No promise of expedition or anything for my inconvenience. You may save a couple bucks buying from this sight, but if you need contacts asap I’d suggest going elsewhere.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 1 year ago
The box for the glasses came busted up and the actual Prada glasses themselves are crooked
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.  We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com and we'll be glad to assist you in doing so. We look forward to hearing from you shortly!
Posted 1 year ago
Take forever to ship, but the price is right!
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Posted 1 year ago
Hi there, Thank you for your review! We appreciate you acknowledging our competitive prices. We're continuously working on improving our shipping times, and we hope to see speedier deliveries in the future.
Posted 1 year ago
Fifteen days after I placed my order, I had to email EZ Contacts to request the status of my order. Their apologies were swift indicating problems with the manufacturer. The very next day I was informed the package was in the mail. Had I not inquired, there’s no telling when I would have been notified as to the products status. Having received my Peeps, I am fully satisfied with its capabilities
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We appreciate your honest feedback and apologize for the delay in your order processing. We understand your frustration and are dedicated to improving our communication channels to ensure timely updates in the future, but we're glad to hear you're satisfied with your order! We're always striving to offer high-quality products at competitive prices and appreciate your understanding in this matter.
Posted 1 year ago
Still currently waiting on package that is stuck in a near by town since the 5th of December
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We're so sorry that you experienced issues with your order. We understand how frustrating this can be, and we apologize for any inconvenience it may have caused. A customer service agent will be in touch with you shortly to assist you. In the meantime, we appreciate your patience and understanding with us.
Posted 1 year ago
The wait is excruciating! If I knew it would take over a month, I would have either ordered different frames or ordered elsewhere. Lack of communication, so I have no choice but to continue waiting.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
Ordered 3 pairs of glasses, only received two. No updates on third pair.
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Posted 1 year ago
I paid extra for shipping to get my new glasses by the time I left for my trip... just found out they won't be delivered in time. I want my money back that I paid for fast shipping.
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Posted 1 year ago
The order process never gave me an opportunity to enter the 10% discount code. Other than that the price wasn’t bad I might leave another review after I receive my order.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 1 year ago
I have had issues with these contacts that I never had when purchased from other companies.
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Posted 1 year ago
Prices are ok but I ordered my frames a week ago with 2 day shipping and my frames haven’t even left the warehouse yet.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We're so sorry to hear that you have not received your glasses in the time frame you were expecting. Upon checking, the frames you selected have a 7-10 business day processing time as we are awaiting the product from our manufacturer. Please note that as stated on our website, paying extra for expedited shipping does not speed up this processing time, only the time the product is shipped from our warehouse to you. We make this information readily available on our website, but truly apologize if anything wasn’t clear to you. We'll be glad to assist you if you wish to downgrade your shipping and refund you the cost or make any changes to your order, like changing the color or the frame style to one that we have in stock in our warehouse. Please email us at help@ezcontacts.com if you require further assistance. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
I had to wait 3 months to get my glasses. I messaged them 3 different times about it and each time they said my frames should be restocked in a week or so… and I kept waiting. Finally 3 months later after purchasing them they came.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come in a certain time frame. We can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
There was a lack of communication about my order. Every time I checked it was order processing. Finally after a week I called and was told there order was shipping out soon. I was almost ready to cancel the order.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 1 year ago
After a couple of weeks waiting on my order, I found out they didn't have the glasses.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the inconvenience you have experienced with your recent order. We value your feedback and are committed to resolving this issue promptly. Please email us at help@ezcontacts.com with your order details, and we will gladly assist you in resolving this matter. We appreciate your patience and understanding as we work to rectify this situation.
Posted 1 year ago
I placed an order on 11/23, I requested 2 day shipping. I emailed on requesting status since information on website wasn’t updated. On 11/28 I called customer service. After being on hold for 1 hr and 30 min a very kind gentleman explained that the contacts I ordered were out of stock so they requested my order be sent from a warehouse closer to me that had them available. He credited the additional shipping fee I paid for 2 day delivery and said he would need to find out where my order was. Since it was almost 5 pm he would email me in the morning with his findings. I received an email from EZ contacts “with shipping info” unfortunately when clicking the link it states “status update is not available” I am disappointed that EZ contacts was not easy At all. Having to wait on the phone for over an hour and a half is ridiculous. Having order status available shouldn’t be difficult to get. The on hold recording states there is a chat available.. I wasn’t able to locate anywhere on the website.. The only positive comment I can make at this point is the kind person who finally answered the phone and attempted to assist.
Helpful Report
Posted 1 year ago
Hi there, Thank you so much for your honest review of your experience with EZContacts. We regret to hear that you experienced a delay and sincerely apologize for the discrepancy in communication with our customer service and the delay in your order due to stock issues. Your business is very important to us and we can assure you that we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. ​ You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
EZContacts is rated 4.0 based on 22,359 reviews