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EZContacts Reviews

4.0 Rating 22,359 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Delay in order
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
After paying for expedited shipping, and reviewing the policies (1-2 days to ship, expired shipping delivers 3-5 days after), I expected delivery within a week. I didn't receive my contacts until 18 days later. Some emails I sent got a reply, others did not. They did refund the expedited shipping fee but I still would have been happier if I had been told in the beginning it would take 2 ½ weeks to receive my order instead of being informed I would receive the order my h faster.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to leave us a review. We appreciate your feedback, and we're sorry to hear that your order took longer than expected to arrive. We understand that this was frustrating for you, and we sincerely apologize for any inconvenience it may have caused. We're working to make improvements to our communication with our customers, and we'll be more proactive in informing them about delays in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
EZContacts carries the contacts I need and keeps my prescription on file. My main issue with the company is the pricing policy. I have ordered many times, and each time I have had to search online for promo codes to match my previous orders. EZContacts claims to have a "price match guarantee." However, this does not apply to their own prices. It would make sense for a company to offer repeat customers a break on orders, but EZContacts does not do this. Why make customers continually search to get the best price?
Helpful Report
Posted 1 year ago
Hi there, Thanks for your review as well as your interest in reordering your contact lenses. We understand that prices can fluctuate, and we apologize that we can't offer the same price as your previous order. However, as a token of our appreciation for your loyalty, we're offering you a 10% discount on your next purchase. Please email us at help@ezcontacts.com to receive your discount code. We hope you'll take advantage of this offer and continue to be our customer. If you have any other questions or concerns, please don't hesitate to contact us!
Posted 1 year ago
I was disappointed that my contacts took 15 days to arrive from the day I placed my order. This was a problem since I had 10 days of single day sample contacts. Most other companies I have ordered from did not take 15 days to arrive.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
I have not received my order that was gaureteeed in 5 to 7 days. So I'm waiting.
Helpful Report
Posted 1 year ago
The side sticks of the glasses are deformed, what shoud I do? The glasses would fit perfectly to my face if the sticks were straight
Helpful Report
Posted 1 year ago
I ordered eye drops. They were delivered in about a week. They make my eyes sting. I asked to return them and I have not heard anything from the company since asking to return the drops.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear that your eyedrops seem defective. Upon checking, we do not see any correspondence from you regarding this issue, but we would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. Thank you, and have a good day.
Posted 1 year ago
Very slow to ship.
Helpful Report
Posted 1 year ago
Shipping takes forever. My sunglasses have not arrived yet.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback about EZContacts. We're very sorry to hear about the delay with your order. We value your opinion and would like to ensure that you receive satisfactory customer service for your order in the future. Please email us at help@ezcontacts.com and we'll be glad to resolve this issue as soon as possible. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Took almost a month to get the contacts even though I provided my prescription up front and they did not accept/verify for 3 weeks.
Helpful Report
Posted 1 year ago
Love my glasses, hated the extended processing time and the ridiculous 30 day warranty. Took about 3-4 weeks to ship both times and after a couple months the arms on my first pair became loose. I asked about them adjusting so I did not mess them up and was told they didn't do that and my warranty was up. Long story short I could have gotten the same glasses somewhere else for a little more money with an actual warranty and I will def go that route next time.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 1 year ago
Nine days later and still haven’t received my order of contact lenses, and I uploaded a valid Rx. Prices are good but only if you’re willing to wait for a long delivery time.
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Posted 1 year ago
So far, no good. I can't back up to the order process to check on the date I was promised that I would receive my sunglasses, but I'm pretty sure it has passed. Am I going to receive an email or text?
Helpful Report
Posted 1 year ago
6 weeks to receive my order.....
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the inconvenience caused by the delay in your order and the lack of communication on our part. We understand your frustration, and we are working hard to improve our systems to ensure that this does not happen again. We are currently expediting your order and will do everything we can to get it to you as soon as possible. We appreciate your patience and understanding. Please let us know if there is anything else we can do for you. You can contact us at help@ezcontacts.com and we’ll be glad to assist you! Thank you for your business. We wish you a wonderful day ahead.
Posted 1 year ago
I accidentally ordered the wrong contacts. I sent an email asking them to cancel the order and got no reply. Now I have the wrong contacts and have to pay $10 to send them back lol.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear that you were dissatisfied in regards to your order. We value your feedback and want to do everything we can to address your concerns. Please email us at help@ezcontacts.com with more details about your experience. We'll be glad investigate your feedback further and figure out a resolution. Thank you for your time and understanding. We look forward to hearing from you shortly!
Posted 1 year ago
They make you pay for 3-5 day shipping but make you wait more than 10 days to receive your order
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on October 12th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 1 year ago
Frustrated that at no point in ordering the contacts does it indicate you will receive an email to upload your prescription. Should be included right at ordering!
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We apologize for the frustration you experienced when ordering contact lenses from us. We understand that it would be helpful to know that you will need to upload your prescription at some point during the ordering process. We are working to improve our website and ordering process to make it more clear and convenient for customers. We will add a message to the checkout page indicating that customers will need to upload their prescription before their order can be processed. We appreciate your patience and understanding as we work to improve our services. If you have any questions or concerns, please do not hesitate to contact us.
Posted 1 year ago
Unfortunately, I cannot leave a good review as I have not received my contacts yet. Ordered them on Sept 30 and the site indicated a 5-7 business day delivery. Did not see any indication of the Jewish holiday observance nor did I receive an email concerning due to that observance. If so I would have ordered them elsewhere as I needed them by the end of this week. As of today, Oct 12th, they are still in New Jersey. Pricing was good, but so far I have not received the contacts. Now once I receive them, next week (some 18 days later) I will have to ship them to son, at college, whom we will be visiting this weekend. Disappointed in the lack of clear communication about the shipping.
Helpful Report
Posted 1 year ago
Today is 10/12/23. I place an order since 8/26/23 and I have not received my order. I have contacted the company and I still don't know the ETA of my order.
Helpful Report
Posted 1 year ago
not sure where my glasses are?? When I ordered they said it would be 3-5 days that why I placed the order and now there is still no update or shipping. I could have gotten them in my local store the other day and been wearing them.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We're so sorry to hear that you have not received your glasses in the time frame you were expecting. Upon checking into your order, it appears that you've selected frames with prescription lenses. Please note that as stated on our website, frames with prescription lenses generally take 5-7 business days to process in our lab before they are shipped. This is on top of the 3-5 day ETA that you saw on the website. We make this information readily available on our website, but we truly apologize if anything wasn’t clear to you. The good news is that your order was successfully shipped out on October 12th and is expected to arrive to you shortly. Wishing you a wonderful day ahead!
Posted 1 year ago
EZContacts is rated 4.0 based on 22,359 reviews