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EZContacts Reviews

4.0 Rating 22,359 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The price was good but the goods were not available. It seems that my card was charged before the product is or was available. I don't like that policy. Charge me when the order is in process please.
Helpful Report
Posted 1 year ago
I got an email to write a review for them.. I still don’t have my glasses.. I placed the order August 31st and I finally got an email today stating they were shipped. I paid for 1 day shipping so I’ll see if they get here tomorrow.. When I ordered the glasses it stated they would ship within 3-5 business days.. we’re way beyond that since today is September 19th..
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. We understand how frustrating it can be to wait for something that's been ordered. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
Order was placed on a Friday paid the extra 30.00 for 1 day shipping, contacts won't be delivered until Tueaday
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We're sorry to hear that you were disappointed with the expedited shipping time of your order. Our website does state that we ship in business days, but we understand that this can be confusing for some customers. To clarify, this means that orders placed on weekends or holidays will not be shipped until the next business day. Your order was placed on Saturday, September 16th, so it was shipped on Monday, September 18th, and delivered on Tuesday, September 19th. We apologize for any inconvenience this miscommunication may have caused. We are always looking for ways to improve our customer experience, and we will take your feedback into consideration. If you have any further questions or concerns, please do not hesitate to contact us.
Posted 1 year ago
Ordered 9/4/23. After no acknowledgment of shipping, wrote the company on 9/12 asking for a reason for the shipment delay. Received a message, "Shipping in 1 - 3 days". After further inquiry, received a note that they were waiting for a shipment from their supplier. Shipped 9/13; finally received 9/16. Rather than state, "out of stock" or "back-ordered" on their website they captured a sale at the expense of the loss of a customer. Not very good customer service, although the order did arrive in good shape, but later than expected.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
I got no notice that my contacts were backordered, I had to call and ask where my shipment was. When they did ship, the tracking was terrible, and even though I received the order three days ago, my account still says the order is being processed. Tracking from DHL was also inadequate, and then transferred to USPS, which never notified me when the package was arriving. Seriously? These are medical equipment. Tracking when they come is essential. Please do better or I may be switching to another service.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We are so sorry to hear about your experience with your recent order. We understand your frustration with the lack of notification, the poor tracking, and the delay in processing your order. We are committed to providing our customers with the best possible experience, and you can be assured that we are working hard to improve our order fulfillment and tracking processes. We take your feedback very seriously, and we are committed to doing better. We hope that you will give us another chance to prove ourselves to you. Please feel free to contact us at help@ezcontacts.com if you have any further questions or concerns. We are here to help you in any way we can.
Posted 1 year ago
These glasses seemed very sub par to the quality I expected. The service was fast but I believe the glasses to be fakes. The case that came with the glasses also seemed lower quality than I would expect with Oliver peoples. Buy from an authorized dealer.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity. That being said, if it appears that the glasses you received are defective in any way, please email us at help@ezcontacts.com with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame. We apologize for the inconvenience and look forward to hearing from you shortly.
Posted 1 year ago
My previous order was great. My glasses were lost an I ordered replacements which were supposed to arrive in 3-5 days. It is now day 8 and I just received notification that they have been shipped. I went with EZContacts only because I would have replacements the fastest which turned out not to be the case.
Helpful Report
Posted 1 year ago
Hi there, Thank you so much for your honest review of your experience with EZContacts. We regret to hear that you experienced a delay and sincerely apologize for the discrepancy in communication with our customer service and the delay in your order due to stock issues. Your business is very important to us and we can assure you that we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. ​ You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​
Posted 1 year ago
I ordered my contacts approximately 2 weeks ago, however, the order did not ship until today. Never had an issue in the past.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to leave us a review. We appreciate your feedback, and we're sorry to hear that your order took longer than expected to arrive. We understand that this was frustrating for you, and we sincerely apologize for any inconvenience it may have caused. We're working to make improvements to our communication with our customers, and we'll be more proactive in informing them about delays in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Shipping through DHL from Anvil, NJ to Raleigh, NC to be picked up by USPS for transport to Fredericksburg, VA. Do you think you could have used a more direct route and delivered to the State of Virginia first instead of all the way to North Carolina.
Helpful Report
Posted 1 year ago
The ordering process was great! EZ. The waiting 4 weeks to get my contacts very disappointed. This is not 1987 and having a product taking this long is unacceptable. With all the other companies out there, you need to step up your game.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to leave us a review. We appreciate your feedback, and we're sorry to hear that your order took longer than expected to arrive. We understand that this was frustrating for you, and we sincerely apologize for any inconvenience it may have caused. We're working to make improvements to our communication with our customers, and we'll be more proactive in informing them about delays in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I so haven't received EITHER pair of glasses I ordered almost 2 weeks ago.
Helpful Report
Posted 1 year ago
Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. We understand how frustrating it can be to wait for something that's been ordered. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 1 year ago
I received a text asking to order because the business was closing the first week of October. I then clicked on the site and received a 10% off offer.. when entering the promo code it was denied several times.. I ordered 4 boxes and did not receive any discount because I was already getting text messages .. not reasonable
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 1 year ago
Place 2 orders recently. One was placed 10 days ago - no delivery, no updates, no ETA. Other order was for 4 boxes of eye drops. Three boxes were delivered today, though the enclosed invoice listed 4.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 1 year ago
Excellent selection of frames. Poor delivery time. Same day order has taken weeks. Poor customer service. Emailed complaints get generic responses and it’s almost impossible to speak with a human being.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come in a certain time frame. We can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. ​You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Ordered on 9/1. No communication. On 9/11 I asked about my order. They then shipped it. 10 day delay.
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Posted 1 year ago
My order is taking over 1 month, I have called 2x waiting on phone for close to 1 hr, the reps are very nice but only to tell me they are not ready yet. I may cancel order at the end of the week if they are not ready by then.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on September 9th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 1 year ago
After ordering my contacts, my prescription was changed so I called to have them returned because of this. The rep told me to include the new script, which I did. What did ezcontacts do? They sent me exact same script that I originally returned. And now I they want me to pay an additional shipping fee because THEY sent the wrong perscription...
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 1 year ago
did not get info on why it took so long...
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on September 9th and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 1 year ago
I thought I ordered 2 and got one
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. I have checked your order and it appears that you only ordered one item, not two. I would be happy to send you the invoice via email. Please let me know if you have any questions. Thank you.
Posted 1 year ago
I ordered a pair of sunglasses and it took 6 weeks for them to even *ship*! If you don't have the stock available, don't advertise and take payment.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking a moment to let us know about your experience with EZContacts. We apologize for the delay in shipping your order for the pair of sunglasses; it's certainly something that should not have happened. At EZContacts, we strive to provide the best possible experience to our customers, and we take your feedback seriously. We'll be sure to take this into account and prevent similar issues with delays like these from happening in the future. If there's anything else we can do to make your experience better, please don't hesitate to let us know.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,359 reviews