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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I had no phone contact, but my experience online with the company was wonderful. Thank you.
Helpful Report
Posted 9 months ago
You ask for review which blocks the receipt to be Copied so your sure the transaction has gone through. Prefer you wait 1 minute after the transaction or request review separately
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Posted 9 months ago
I contacted ez contacts to get a very standard pair of Ray-Ban eyeglasses. It’s been weeks and they have not shipped. They can not provide the service that they are selling and refused me a refund when they haven’t even begun working on my glasses. They said I can return them if I’m unhappy yet I don’t have them. I really wanted this to work . I’ll never buy from them again
Helpful Report
Posted 9 months ago
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify. Your order includes custom prescription lenses, which require processing at our lab before shipment. In this case, the lab encountered an issue that required the lenses to be redone, and an email was sent to inform you of the delay. Your order is currently in progress and is expected to ship within the next 5-7 days. We apologize for the inconvenience and appreciate your patience. If you have any further concerns, please don’t hesitate to reach out to us directly.
Posted 9 months ago
Be aware that initial order is teaser discount and future order will be substantially higher cost. Also for supplying personal information for 10% off on initial order this company fails to honor discount.
Helpful Report
Posted 9 months ago
Thank you for your feedback. Please note that some items may already be discounted, making them ineligible for additional promotions, including first-time order discounts. We strive to be transparent about our pricing and promotions, and we apologize for any confusion. If you believe there was an issue with your discount, please reach out to us directly, and we would be happy to review your order.
Posted 9 months ago
Very easy to do business with regarding contacys
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Posted 9 months ago
I ordered my glasses 3 weeks ago. Still no update on ETA or why it is taking so long.
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Posted 9 months ago
Hi there, Thank you for your review. We understand the wait can be frustrating, and we appreciate your patience. The estimated processing time for this item on our website was 2-4 weeks, and we’re glad to confirm that your order has now shipped within that timeframe. You should receive tracking details shortly, but if you have any questions in the meantime, feel free to reach out.
Posted 9 months ago
Easy and consistent
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Posted 9 months ago
Can’t use promo code you sent me and free shipping option was grayed out.
Helpful Report
Posted 9 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue. We appreciate your business and wish you a wonderful day ahead.
Posted 9 months ago
I like how the prices are a little cheaper and not charge an extra fee like others.Disappointing that the free shipping is no longer offered.
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Posted 9 months ago
I selected 2 to 5 day shipping as my frames had been broken and needed replacement frames. My order arrived 21 days later. I may still be waiting if I hadn't stopped the CC charges. After stopping the charges my order shipped 2 days later.Thank you Capital 1 for filling this order promptly!!
Helpful Report
Posted 9 months ago
Hi there, Thank you for your review. We’re sorry for the delay in shipping your order and understand how important it was to receive your frames quickly. To clarify, the delay was due to the frame being out of stock at the time of your order. Once it became available, we shipped it on March 4th, before the chargeback was filed on March 6th. The timing was unrelated to the chargeback. We appreciate your patience and hope your new frames are working well for you. If you have any questions, feel free to reach out.
Posted 9 months ago
Took way too long to ship.
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Posted 9 months ago
I am grateful for the "cost" of the contacts...however I paid for 3-5 business days and it has been over 7...they have come to my hometown twice in the shipping process and now are in an another entire different state...NOT HAPPY!!!...
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 9 months ago
Easy to order and already on their way!
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Posted 9 months ago
Quick and easy contact shopping at a great price.
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Posted 9 months ago
Terrible website. Many issues and problems with the website, order and delivery.
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Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 9 months ago
Excellent! Excellent! Excellent! I ordered my contacts from EZCONTACTS on a Thursday night and I had them delivered in my hands on Monday afternoon. I got the best price after checking 12 different sites. The contacts are an excellent condition with an expiration date of well into the future 2029. Highly recommend dealing with this company. I cannot tell you enough positives about my experience. Five stars!
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Posted 9 months ago
They don't tell you that your order of contacts will ship out two weeks after you place the order. What's the point of paying for expedited shipping, when it arrives three weeks after I placed my order.
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Posted 9 months ago
Took over a week for them to ship. Who knows when they will actually arrive.
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Posted 9 months ago
First time to buy here, nice experience, great selections.
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Posted 9 months ago
After researching companies on line, EZContacts had the best price! The shipping was fast and the website super easy to use! Way better than buying at my eye doctor.
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Posted 9 months ago
EZContacts is rated 4.0 based on 22,702 reviews