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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I've used EZContacts for a number years when ordering new eyeglass frames.The main reason is their prices are always low. If you need new frames just order from EZContacts, it's that simple.
Helpful Report
Posted 1 year ago
Not a lot of communication. They do not honor their shipping policy. Used DHL to ship, the worse. Driver said he couldn’t get in a gated apt complex. How do they normally get in? Do not buy from these idiots.
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Posted 1 year ago
Easy to order and be charged but no updates on order and neither has it shipped after 3 weeks
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Posted 1 year ago
Ordering is quick and easy. Always a discount on the glasses and contacts.
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Posted 1 year ago
My 10% first time customer coupon was denied because I was already getting a "discounted" price for my order.
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Posted 1 year ago
Thank you for your feedback. Our policy allows for one discount per order, which is standard practice. If an item is already discounted, additional promotions, including the first-time customer coupon, may not be applicable. We strive to provide clear pricing and promotional details, and we regret any confusion. If you have any questions or would like further clarification, please don’t hesitate to reach out to us.
Posted 1 year ago
I tried to click on the "very good" star at the end of the choices, but it wouldn't let me. Your service is excellent! Thank you.
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Posted 1 year ago
they offer Free shipping- but at checkout- the "free shipping" option is blocked - not ok !!!
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Exactly what I ordered and I love these glasses. They arrived in a timely way. Definitely the real deal Ray-Ban.
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Posted 1 year ago
First time ordering my eye glasses online. I usually just get them from eye doctor and pay an outrageous price. Definitely happy with my Ray-Bans. Just placed another order for different color frames.
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Posted 1 year ago
Customer service was nice, but I am very unimpressed with the weeks long processing time (I ordered non prescription sunglasses on Feb 28 and it just got processed/shipped March 11). Probably won’t buy from here again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Terrific product. Very easy to order.
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Posted 1 year ago
Outstanding glasses and prices - thank you!
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Posted 1 year ago
I had no phone contact, but my experience online with the company was wonderful. Thank you.
Helpful Report
Posted 1 year ago
You ask for review which blocks the receipt to be Copied so your sure the transaction has gone through. Prefer you wait 1 minute after the transaction or request review separately
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Posted 1 year ago
I contacted ez contacts to get a very standard pair of Ray-Ban eyeglasses. It’s been weeks and they have not shipped. They can not provide the service that they are selling and refused me a refund when they haven’t even begun working on my glasses. They said I can return them if I’m unhappy yet I don’t have them. I really wanted this to work . I’ll never buy from them again
Helpful Report
Posted 1 year ago
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify. Your order includes custom prescription lenses, which require processing at our lab before shipment. In this case, the lab encountered an issue that required the lenses to be redone, and an email was sent to inform you of the delay. Your order is currently in progress and is expected to ship within the next 5-7 days. We apologize for the inconvenience and appreciate your patience. If you have any further concerns, please don’t hesitate to reach out to us directly.
Posted 1 year ago
Be aware that initial order is teaser discount and future order will be substantially higher cost. Also for supplying personal information for 10% off on initial order this company fails to honor discount.
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Posted 1 year ago
Thank you for your feedback. Please note that some items may already be discounted, making them ineligible for additional promotions, including first-time order discounts. We strive to be transparent about our pricing and promotions, and we apologize for any confusion. If you believe there was an issue with your discount, please reach out to us directly, and we would be happy to review your order.
Posted 1 year ago
Very easy to do business with regarding contacys
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Posted 1 year ago
I ordered my glasses 3 weeks ago. Still no update on ETA or why it is taking so long.
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Posted 1 year ago
Hi there, Thank you for your review. We understand the wait can be frustrating, and we appreciate your patience. The estimated processing time for this item on our website was 2-4 weeks, and we’re glad to confirm that your order has now shipped within that timeframe. You should receive tracking details shortly, but if you have any questions in the meantime, feel free to reach out.
Posted 1 year ago
Easy and consistent
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Posted 1 year ago
Can’t use promo code you sent me and free shipping option was grayed out.
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Posted 1 year ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue. We appreciate your business and wish you a wonderful day ahead.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews