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EZContacts Reviews

4.0 Rating 22,718 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Real easy to order contacts on. All you need is the prescription....
Helpful Report
Posted 2 years ago
There was not an option to ship to a different address other than the billing address. I had to call customer service, she said go ahead and place the order and she would edit the shipping address afterwards. To my knowledge she did. I haven’t gotten the contacts yet but it appears online like I will.
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Posted 2 years ago
I paid for 2 day shipping $20 and today is the 2nd day???
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Posted 2 years ago
Thank you for your feedback on your recent order. We appreciate you taking the time to share your experience. We understand your frustration regarding the processing time for your order placed on February 10th. As mentioned on our website, some items may require 1-2 days to reach our warehouse before they can be shipped. We're happy to confirm that your order was shipped within the expected processing timeframe. While expedited shipping prioritizes delivery speed once your order leaves the warehouse, it doesn't impact the processing time itself. In your case, you chose 2-day shipping, and your order was delivered within that timeframe. We appreciate your understanding and hope this clarifies the situation. We're always working to improve our communication and processes to ensure a smooth experience for all our customers. If you have any further questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com
Posted 2 years ago
Fast and simple service! Have and will use this company because contacts are cheaper than my Doctor offers me. Great site.
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Posted 2 years ago
Honestly, the price was fair but it took nearly two months to ship my glasses. The site made it look like they were in stock but they were not. When I asked for a discount, to compensate me for the contacts I had to use during my waiting period, the customer service rep was unhelpful.
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Posted 2 years ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 2 years ago
Could not use my activation code as a new customer that was sent to me by email.
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Posted 2 years ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 2 years ago
Been waiting more than 15 days package was delayed
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Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
Great website to get contacts and glasses!
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Posted 2 years ago
Pros: Good selection. Great prices. Quick turnaround. Cons: Craftsmanship- Gaps between lense & frame. Screws/hinges poorly assembled. Shipping- Lack of packing materials causes damage to eyeglasses.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We regret to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.  Please email us at help@ezcontacts.com with more details about your item and pictures so we can thoroughly investigate the matter and address your concerns effectively. We look forward to hearing from you shortly!
Posted 2 years ago
I placed this order over 6 weeks ago and it is finally shipping! There was no explanation as to why there was such a delay.
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Posted 2 years ago
Great
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Posted 2 years ago
Pros: Customer service responsiveness and professionalism. Cons: The website sells products not in stock and took exactly 8 weeks to become available. It’s now on the way. If I didn’t have an extra pair of glasses I would have been in trouble.
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Posted 2 years ago
I’ve been waiting over a month for frames that were ordered.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 2-3 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 2 years ago
Wonderful company!
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Posted 2 years ago
Good service , fast delivery
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Posted 2 years ago
Very good and easy
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Posted 2 years ago
Customer service is terrible. Was told that a manager will give me a call the same day. It's been 19 days and no one has return my call back. I will Not be recommending any one to purchase. I regret ordering from Ezcontacts.
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Posted 2 years ago
Ordering contacts was easy but it’s been two weeks since I placed my order and I have still not received my contacts.
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Posted 2 years ago
I do find ezcontacts the place which I will go for my glasses alway, find them easy to order and great deals.
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Posted 2 years ago
So Simple to use, fast and easy
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,718 reviews