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EZContacts Reviews

4.0 Rating 22,718 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I love Ezcontacts I have purchased 3 pairs of Designer eyeglasses from them I will not shop nowhere else very great customer service
Helpful Report
Posted 2 years ago
The prices for my contacts were lowest at EZContacts. Completing the transaction was very easy and I was pleasantly surprised at how easy it was to confirm my prescription. Such a smooth transaction! Thank you!
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Posted 2 years ago
It is taking 4-6 weeks to get frames. No lenses. Just FRAMES.
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Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
Outstanding service. I especially love the live chat help to get me sorted right away. Thank you again! I always come back to EZContacts :)
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Posted 2 years ago
The customer service Bobby was very helpful and amazing. He was able to get some discount to reduce the total price.
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Posted 2 years ago
I have purchased contacts from EZ Contacts multiple times and had an excellent experience each time. I was initially attracted to EZ Contacts because they have no hidden fees or charges that get added on at checkout. Many other companies selling contacts online advertise an artificially low price and hide the fact that massive fees will be added at checkout. The customer is required to enter all their information and go through the entire process up to payment only to discover the price they were initially quoted does not exist. I don't like being lied to. EZ Contacts prices are honestly quoted up front and have also consistently been the lowest. For that reason, they continue to earn my business.
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Posted 2 years ago
Excellent service. Agent researched and answered important questions I had about eyeglass frame size measurement. Email notification as well as shipping/tracking information is quick. And fantastic prices- huge savings from retail optical stores. Would recomment
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Posted 2 years ago
Order not delivered on time. Unable to contact customer service other than via email, with a 24-48 hours response time.
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Posted 2 years ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with the shipping delay. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
i emailed immediately after my order letting you know it was the wrong rx information. nobody ever got back to me to fix this error and now they’ve already shipped. i’m extremely upset
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
I’ve sent several emails stating I wanted to cancel the order when it was processing . And you guys sent me the order anyway . And someone responded to my email so i know it was received 🤬
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Posted 2 years ago
Hi there, Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out.
Posted 2 years ago
Great prices without any extra shady processing fees like most other online contacts merchants. Fast shipping!
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Posted 2 years ago
Easy to use website, I just don't like the fact it stored my cc# without my knowledge
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Posted 2 years ago
All I can say is, awesome experience dealing with EZContacts! This was my first order with them, the entire process from ordering to delivery updates to finally receiving my prescription sunglasses went flawlessly! Thank you!
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Posted 2 years ago
I had good experience making business,thanks.
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Posted 2 years ago
Took so long to get my contacts
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Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
Super easy
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Posted 2 years ago
It was fast and easy to place my order and the best part it shipped with in 2-3 days of placing the order.
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Posted 2 years ago
Haven’t received glasses ordered a week ago
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Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
Very easy quick delivery. Price was better then most with no shipping
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Posted 2 years ago
EZContacts is so easy to use when ordering or reordering lenses. Uploading your prescription is super easy, and their service is superb! My lenses arrived a few days after ordering them. Thank you EZContacts for making this is an easy process!!
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,718 reviews