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EZContacts Reviews

4.0 Rating 22,718 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Service was great my lens arrived on time thanks
Helpful Report
Posted 2 years ago
I don’t think you want my review. I ordered 2 pairs of sunglasses for my daughters as gifts after we lost my husband. Then I came upon bad reviews and the BBB reviews about how bad you guys are so I got scared and one pair is on the way which is great the other not in stock maybe another 2-3 weeks really you let people order things that aren’t in stock and don’t let them know so I chose to get a refund for the one pair which I heard you guys are not good at that either so now I have to scramble to find something for my other daughter so I can give both daughters their surprises to help make things a little easier so not happy at all
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and sharing your experience. We sincerely apologize for the disappointment regarding the out-of-stock sunglasses and the added stress this has caused you during a difficult time. Upon checking into your order details, we see that our website clearly states a 7-10 business day availability for the out-of-stock item. We take transparency seriously, and we apologize if this information wasn't presented as prominently as possible during your order. In the meantime, we see that you were assisted by one of our customer service agents, but please let us know if we can help you further by emailing us at help@ezcontacts.com.
Posted 2 years ago
Email overload!! I placed an order weeks ago and it's finally shipping today. I was ok with the wait because it wasn't the fault of EZ, however, it was up to me to ask for updates. I've ordered from EZ in the past and always had a good experience. They just need to send a lot fewer promo emails. I didn't unsubscribe because I didn't want to miss a shipping update.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We understand that you have been receiving a lot of emails from us lately, and we apologize for any inconvenience or frustration this has caused. We are always looking for ways to improve our customer experience, and we will take your comments into consideration. You can unsubscribe from our email list at any time by clicking the "Unsubscribe" link at the bottom of any of our emails. You can also unsubscribe by emailing us at help@ezcontacts.com and we'll be glad to assist you in doing so. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
Customer service rep was rude and just wanted to cancel my order. I e canceled my prescription glasses with Americas Best for my glasses with Ez just wanted to know when they would arrive .
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 years ago
I would never recommend this company for contacts or anything really. Their site says gives you a date of delivery but you see nothing for weeks. When I did receive the contacts they shipped me 1 box of new 90 day supply and 1 box that was damaged and “resealed” box of contacts. I paid for new contacts not returned or damaged and taped, glue dotted back together boxes of contacts. We put these in our eyes, I have no clue if they were tampered with. Horrible/NO customer service and questionable product. They said the box was received from the manufacturer that way. Was supposed to send me a return label and never received it. I had to reach out to J&J to ask for help and confirmation that EZ contacts were a legitimate distributor because of the lack of communication and help to the customer. They are now helping and cleaning up after EZ contacts. I am thankful that they are helping me. Don’t lose your money to this company.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
How about getting my sunglasses shipped before you send a survey!
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We're happy to inform you that your order placed on March 9th has been shipped today, March 12th. A separate email containing detailed tracking information has been sent, allowing you to conveniently monitor its progress. Should you have any further questions regarding your order or require additional assistance, please don't hesitate to contact us. Thank you again for your feedback and your business.
Posted 2 years ago
Contact lenses received in time, and package in good condition. Very competitive price. Probably will order again from EZContacts
Helpful Report
Posted 2 years ago
Experience is good. But prices are extreme.
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Posted 2 years ago
Orders and arrives quickly.
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Posted 2 years ago
Excellent prices and service
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Posted 2 years ago
I was told by 3 different eyeglass dispensaries that the frames I had purchase just a year ago were discontinued. Finally one place gave me information to search online and I found "MY" frames! Thank you.
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Posted 2 years ago
I have ordered my contacts from here. What I love about EZContacts I receive my contacts very quickly and the prices are great. I recommend to others when they need somewhere to get their contacts or glasses.
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Posted 2 years ago
Very satisfied. The order is placed easily and quickly. I will be ordering more. I recommend!
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Posted 2 years ago
The BEST place to buy contacts. Easy ordering, great prices. Prompt delivery. We’ve been ordering here for years. Highly recommend.
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Posted 2 years ago
Excellent service and quick delivery
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Posted 2 years ago
Great
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Posted 2 years ago
I thought the steps in ordering were great and easy, it was almost fun to spend money!
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Posted 2 years ago
Your phone associates are very helpful and cordial and the prices are simply the best! You guys are wonderful and have such a quick response time!
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Posted 2 years ago
Second time ordering with EZContacts, amazing customer service and great! prices.
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Posted 2 years ago
☺️
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,718 reviews