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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“Shipping is not fast. On their FAQ, if item is back ordered/delayed, notification will occur within 24 hours. Didn’t not receive anything. After a week, I contacted company and their reply was it was back ordered and will ship as soon as they receive the item. It’s now been 2 weeks and yet to receive a tracking for my contacts. If they are not received within next 2 weeks, I will be cancelling the order.”
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Posted 2 years ago
“Just received in mail and it was opened. I won’t order from you again.”
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Posted 2 years ago
“When you answer, the service is great.”
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Posted 2 years ago
“Good 👍 product”
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Posted 2 years ago
“Great, Excellent !!”
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Posted 2 years ago
“Great!!!!!”
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Posted 2 years ago
“I called during business hours (2pm on Wednesday 3/13/24) for help with an order I needed to correct before shipping, but the answering service said office was closed (and stated hours that confirmed it should have been open). Now item has shipped and I would need to pay shipping to return...not great service or experience!”
Helpful Report
Posted 2 years ago
“I have been shopping for contacts for years and you guys have always been the cheapest! Especially with a contact that is so old others are selling for over 60 bucks a box and that’s ridiculous! But you guys are able to still keep your prices down and shipping as fast!”
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Posted 2 years ago
“Easy to order and reasonably priced. Not happy with the flood of advertising emails that follow.”
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Posted 2 years ago
“Dear costumer service, I don’t receive my order yet, I think the Fedex delivered it to the wrong location, can you help me, please?”
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Posted 2 years ago
Hi there, Thank you for your review. We regret to hear that your package has been lost. One of our customer service representatives will be in touch with you shortly to address your concerns and ensure a satisfactory outcome. Please don't hesitate to contact us if you have further questions or concerns.
Posted 2 years ago
“The wait time before shipping is a lot longer that was anticipated.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
“I love the glasses but yeah I agree with the other review..it hurts behind my ears. I had to bend them a bit. But other than that, they’re gorgeous and comfortable.”
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Posted 2 years ago
“Just ordered today but was the only company not charging a hugh extra fee for my contacts. And got a great price also.”
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Posted 2 years ago
“Ordered online. Hassle free service. Received very promptly”
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Posted 2 years ago
“Super easy to order the contacts. They came right on time and it was a great price.”
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Posted 2 years ago
“Thank you for your help fixing my order. :)”
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Posted 2 years ago
“Offers a discount with email sign-up but then never allows you to apply the discount. What a scam!”
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Posted 2 years ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 2 years ago
“I will not be ordering from this company again. I waited for over two weeks to get my order filled. Getting in touch with customer service was extremely difficult. No one could tell me when my order would ship. I was finally told after two weeks my purchase was out of stock and it could take another two weeks to backfill. The best they could offer was that I could purchase a 30-day supply and they would expedite the order to me until my original purchase was ready. After spending over $700 for an annual supply, I had to spend nearly an extra $40 to get extra contacts so I can see. Poor customer service, lots of time wasted spent on hold waiting, and no clear answers for when my order would be ready and available for shipping.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
“Amazing to work with. Quick and very good.”
Helpful Report
Posted 2 years ago
“I ordered something on Thursday last week and it still hasn’t shipped. I tried calling the customer service and it’s been a few hours, no call back.”
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Posted 2 years ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with the delay of your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews