Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“I got a call back that was silent and when I recalled at 2:45p the automated message mentioned the office us currently closed and then proceeded to remind me the hours of operation run until 5p. There's no where to add insurance but trying to get someone to complete the claim as instructed seem very difficult. What's the solution here?”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your insurance. Upon checking, we see that one of our customer service representatives has been in contact with you to assist you. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“Great service, great prices! What more can you ask for?”
Helpful Report
Posted 2 years ago
“My contact lens order is always shipped quickly and arrives with no errors. Thank you!”
Helpful Report
Posted 2 years ago
“The website is very user friendly and makes it a breeze to order my contacts. I have used EZ Contacts for years now and you can have the same great experience that I have had. Just give them a try!”
Helpful Report
Posted 2 years ago
“I was a bit suspicious of this company as the sunglass prices were much cheaper than the manufacturer’s webpage. However, I was pleasantly surprised by the quality of the product, communication and extremely fast delivery. I’ll buy from again!!”
Helpful Report
Posted 2 years ago
“VERY EASY AND HELPFULL”
Helpful Report
Posted 2 years ago
“I have been a loyal customer for years, but my one order left me extremely disappointed. I received a batch of defective contacts and reached out to their customer service team for assistance. However, my concerns were completely ignored and my issue was never resolved. It became evident to me that this company does not prioritize the satisfaction of their customers or the quality of their products. It seems that they are only concerned with making a profit. I am incredibly disappointed in their lack of care. Think twice before placing an order with this company!”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We're truly sorry to hear that you received defective contact lenses. We understand your frustration and want to apologize if you felt we lacked customer service. However, it appears we haven't received any prior contact from you about this issue. To ensure your satisfaction, we'd love to look into this for you. Please email us at help@ezcontacts.com with more details about the lenses and the problem you encountered. We look forward to hearing from you and resolving this issue as soon as possible.
Posted 2 years ago
“Ships fast. Cheapest prices. Great company:)”
Helpful Report
Posted 2 years ago
“Website easy to use, received in a timely manner, excellent pricing”
Helpful Report
Posted 2 years ago
“I have always enjoyed your speedy service but you didnt include my discount code EZP5Z63UH9lAW5C John Gallison”
Helpful Report
Posted 2 years ago
“Happy to shop with you I’m excited thank you”
Helpful Report
Posted 2 years ago
“Never got my contacts”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We're glad to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. For further assistance, please don't hesitate to reach out to us at any time!
Posted 2 years ago
“Happy with my order!”
Helpful Report
Posted 2 years ago
“I’m so happy with the customer service I received when I called about purchasing lenses only. My glasses have arrived with a wonderful set of lenses. They were perfect. Thank you EZContacts,”
Helpful Report
Posted 2 years ago
“Very professional and courteous”
Helpful Report
Posted 2 years ago
“I've made two purchases from them and they have screwed both of them up. The first, by sending damaged glass lenses and the second order they sent the completely wrong set of glasses. Their customer service is always full of empty promises and excuses. Never again!”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback. We're so sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 years ago
“I got a pair of Oakley Ejector for $174 out of the door. The very same model goes for $260 + tax at Sunglass Hut which refused to match EZContacts price and told me stories about knockoffs sold on the Internet. I can assure you that the pair I got from EZContacts is ABSOLUTELY authentic. And what else could be expected if EZC also sells prescription glasses and contacts, transacting with medical insurances and FSAs. If their products were not authentic then they would be blacklisted and sued very fast as heavily regulated healthcare industry is not something you want to mess with.”
Helpful Report
Posted 2 years ago
“I thought the website usability was challenging to use and understanding the sizing impact and outcomes as to how it will look like on my face near impossible to comprehend. No try before you buy, no virtual try on. I simply and buying discounted frames and crossing my fingers that they work cuz I don't that #EZContacts wil take them back.”
Helpful Report
Posted 2 years ago
“Great and easy way to get your contacts at a better price and easy steps to follow on the website to get what you need! Thanks!!!”
Helpful Report
Posted 2 years ago
“I choose EZcontacts over GlassesUSA because they were slightly cheaper and their fabrication time was quicker but when I purchased my glasses the system said 2-3 days for fabrication, so after the 3 days I messaged customer service and the rep told me no it’s actually 5-7 days for fabrication. So the 7 business days go by and still no glasses, it took almost 2 weeks for fabrication and no actual reason from customer service as to why it took so long. The customer service rep was also rude and short with all his reply’s. I will never buy from EZcontacts ever again not because the fabrication time took long but because they don’t value their customers enough to inform them of delays and they’re customer service reps are rude and just give you the run around until the glasses are ready.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews