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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“Easy order with great promo codes”
Helpful Report
Posted 2 years ago
“very goog glassles”
Helpful Report
Posted 2 years ago
“I received so many conflicting pieces of information about my delivery that now my $300 sunglasses may be floating around the country and I may never find them. Horrible way to do business. Not to mention that it takes hours for anyone to call you back.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with the delivery of your glasses. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“I love EZ contacts”
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Posted 2 years ago
“Thank you!”
Helpful Report
Posted 2 years ago
“Excellent service!!”
Helpful Report
Posted 2 years ago
“Great prices. HOWEVER… I have made two separate orders for three items. All items said in stock and ships in 3-5 business days. 5 business days go by and not even an acknowledgment in a delay. I have to touch base with customer service regarding both orders. BOTH are said to be issues with “restocking by their manufacturers” and could take THREE WEEKS. Why were the issues listed as in stock and ready to ship then? This raises questions for me as a buyer whether they have the items on hand, or simply order when they receive an order? How long would I have had to wait to receive any communication regarding this major delay? I’m not impressed with my buying experience from this company thus far, and I doubt I would ever buy from them again.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
“I place my order over two weeks ago and it finally just shipped. When I ordered my contacts, it said they were in stock. When I inquired about the delay, I was told they were waiting to receive the contacts from the manufacturer. If I had known they were going to take so long, I would have ordered elsewhere!! I have since ran out of contacts.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
“Ordering is simple with your prescription at hand. Prices are the lowest I’ve found for the contacts I wear. Standard shipping is slow, so you need to plan ahead and order in advance. It’s a trade off for the low prices.”
Helpful Report
Posted 2 years ago
“Dont like the website”
Helpful Report
Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our website. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
“Ordered contacts Feb.21,2024. I still don't have them and have ask for a refund.Im not sure at this point what kind of company I'm dealing with.I spoke to someone that assured me they would be here in 7 days,that's been about 2 qeeks ago. Contacted customer support that said 3 business days. That was around 8 days ago .contacted them again yesterday for a refund or contacts the answer was going to review it. I wish I had never heard of them .I'm wondering if they are a real company????Don't know what to do !!I want my contacts or my money back.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
“Always easy. Great product.”
Helpful Report
Posted 2 years ago
“Product is exactly as described. The only issue was downloading the prescription. It never indicated that the download was complete or received.”
Helpful Report
Posted 2 years ago
“I am very disappointed. I ordered my frames on or about 2/28 and have not received my them thus far. At this point I just want a refund for the total amount. I have gotten only one update thus far and that was a few weeks ago. I ordered another pair of frames from anothe company on 2/29 and received them 2 weeks ago. This is total poor service by your company and I am very upset! My order number is 3824229. I expect some communication from you regarding what is going to be done to correct this to my satisfaction. Jerome Carter”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us regarding your recent order and delivery time. We're happy to confirm that the order you placed was shipped on March 20th, falling within our stated processing window for this specific item. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 2 years ago
“lately always late in processing my order even if i pay expedited shipment”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback. We're sorry to hear about the issue with your delivery time. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out.
Posted 2 years ago
“Designer frames at low prices. I love these guys. I would recommend to all.”
Helpful Report
Posted 2 years ago
“Please offer easy acces to rebates moving forward”
Helpful Report
Posted 2 years ago
“Going on my 3rd pair. Best price, quick shipment and prescription right on the money!”
Helpful Report
Posted 2 years ago
“I put my order online and never received about the delay until I asked the customer service.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
“Hello Simple, fun and easy. The lowest prices of all. I'll be back for more. All the best Steve F”
Helpful Report
Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews