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EZContacts Reviews

4.0 Rating 22,715 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Good service
Helpful Report
Posted 2 years ago
Easy online to order,, fast delivery
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Posted 2 years ago
Very prompt service and communications regarding my order were helpful.
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Posted 2 years ago
I received my order within a couple of days of ordering. The shipment was fast and the price was great. Also, the products have a fairly recent manufacturing date. I have placed multiple orders with this website and the experiences have been consistent and positive.
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Posted 2 years ago
Have not gotten my purchase shipped
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Posted 2 years ago
Thank you for reaching out to us regarding your recent order and delivery time. We're happy to confirm that the order you placed on March 4th was shipped on March 22nd, falling within our stated 4-6 week processing window for this specific item. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 2 years ago
Great service, quick delivery. I can’t believe how much I’ve been overpaying from another online contact source! I wish I would have found EZContacts sooner.
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Posted 2 years ago
Excellent service!
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Posted 2 years ago
I love itt and this is going to be my website always from now on.. they are super fast and i love the contacts and quality
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Posted 2 years ago
Would never buy again. Most of the contact lens boxes were damaged on shipping. Customer service can’t be reached anytime (only available M-Thurs). Regret buying from your company. Not worth it. Don’t buy you contacts from here.
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Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
The purchase was smooth but then 2 days later still have no updates from them. why is the fast delivery fee charged for??
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Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We're so sorry to hear that you have not received your glasses in the time frame you were expecting. Upon checking your order, we see that you've selected frames with prescription lenses. Please note that as stated on our website, frames with prescription lenses generally take 5-7 business days to process in our lab before they are shipped. Paying extra for expedited shipping unfortunately does not speed up the processing time in our lab. We make this information readily available on our website, but truly apologize if anything wasn’t clear to you. We see that one of our customer service agents has assisted you in downgrading your shipping and refunded you the cost difference, but please let us know if there is anything else we can assist you with.
Posted 2 years ago
Ez Contacts has been our go to for the last five years for both my daughter and my contact lens needs . They have always been accurate . Well dated for expiration. Great customer service. Fast delivery. Did I mention their site is easy to use , access and especially reorder . I highly recommend giving them a try !!
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Posted 2 years ago
The prices are great reasonably
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Posted 2 years ago
The process of ordering my glasses was easy and simple,but the shipping part was very disappointing after almost a month of not receiving any updates on my order, I had to contact customer service about any update on it, after a few days I was told my order was on backorder,it would have been nice to receive updates about it, before I had to contact them after almost 2 months my glasses have finally been shipped.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
The person I spoke with was very helpful and professional
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Posted 2 years ago
I reaam happy, they came quickly and in good condition
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Posted 2 years ago
Great pricing and even better customer service
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Posted 2 years ago
The frames I ordered were on back order but I wasn’t told until I reached out about when I could expect my glasses after 2.5 weeks. Customer service followed up quickly and offered to order something else but I chose to wait. Just wish I would have know when I ordered they were going to take 5 weeks.
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Posted 2 years ago
I selected and paid for two day shipping and received 3-5 business day shipping. It would have been nice to be told that only 3-5 business day shipping is available. But then again it is a east coast company. I request a organized crime sit down over $10. Lol
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Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with the shipping time. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
No nonsense good prices
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Posted 2 years ago
I've had no problems with EZ contacts and I've been with them for many years!
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,715 reviews