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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“The process of ordering my glasses was easy and simple,but the shipping part was very disappointing after almost a month of not receiving any updates on my order, I had to contact customer service about any update on it, after a few days I was told my order was on backorder,it would have been nice to receive updates about it, before I had to contact them after almost 2 months my glasses have finally been shipped.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
“The person I spoke with was very helpful and professional”
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Posted 2 years ago
“I reaam happy, they came quickly and in good condition”
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Posted 2 years ago
“Great pricing and even better customer service”
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Posted 2 years ago
“The frames I ordered were on back order but I wasn’t told until I reached out about when I could expect my glasses after 2.5 weeks. Customer service followed up quickly and offered to order something else but I chose to wait. Just wish I would have know when I ordered they were going to take 5 weeks.”
Helpful Report
Posted 2 years ago
“I selected and paid for two day shipping and received 3-5 business day shipping. It would have been nice to be told that only 3-5 business day shipping is available. But then again it is a east coast company. I request a organized crime sit down over $10. Lol”
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with the shipping time. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
“No nonsense good prices”
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Posted 2 years ago
“I've had no problems with EZ contacts and I've been with them for many years!”
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Posted 2 years ago
“This was my first purchase with EZContacts. I ordered my contacts on 2/23 and they did not leave the warehouse until 3/4 and were delivered on 3/7. That is POOR service. I will be going elsewhere for my next purchase.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
“Ezcontacts to EZ ordering”
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Posted 2 years ago
“Really and fast service”
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Posted 2 years ago
“They took care of my order so quickly.”
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Posted 2 years ago
“RX verification is not necessary. Making purchases too complicated.”
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Posted 2 years ago
“Positive experience”
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Posted 2 years ago
“Switched from a local company to EZ contacts. Super happy with the price, quality, and quick shipping.”
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Posted 2 years ago
“$500 glasses & they changed the color of my transitions on their own. When I called about it, the rep was unusually RUDE & before she hung up, she told me to SHUT UP. I ordered them on the 7th and they haven’t been picked up to ship. Their quick processing and delivery- A LIE. Their great customer service- A LIE. Getting my classes will take a total of about 60 days and the rep says “LOOK, Okay and?!” Like lady, let's be serious here with your communication skills at work. If some other site has the glasses you want… I suggest using them because EZ is not it”
Helpful Report
Posted 2 years ago
Hi there, Thank you for bringing this experience to our attention. We sincerely apologize for the issues you encountered with your order and the unacceptable behavior from our customer service representative. We take customer satisfaction very seriously, and the way you were treated is absolutely not how we want our customers to be spoken to. We have addressed this incident with the representative involved and are taking appropriate action to ensure this doesn't happen again. Regarding your order, we understand your frustration with the incorrect transition color and the delay in processing. We are taking steps to investigate what went wrong and ensure your glasses are corrected and shipped to you as soon as possible. We see that you were since in contact with another customer service agent, but please do not hesitate to reach out to us should you require further assistance.
Posted 2 years ago
“Thank you very much!”
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Posted 2 years ago
“Fast glasses and easy to understand the web site.”
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Posted 2 years ago
“Extremely quick shipping turnaround time! Thank you for being TRANSPARENT WITH PRICING! Unlike many other suppliers advertising low and then tacking on bogus fees to make up the difference. Even if your competitors match the same price with all the fees added, I will still choose to purchase from EZContacts because you're doing the right thing with transparency!”
Helpful Report
Posted 2 years ago
“It was easy to put in my prescription and complete the order. The company processed and shipped my glasses quite quickly. The issue came when DHL picked up the item and it was delayed. They state that the frames they sell are authentic but the frames did not come with a certificate of authenticity card. I also noticed that one of my pictures I posted on my review wasn’t uploaded. It was a picture of some of the lettering being scratched off. I also noticed that with the review I gave, miraculously there were two new reviews (these glasses have been bookmarked on my phone for the last 3 years. I know how many reviews there were) that kept the scoring high. If someone wanted to shop here I’d say go for it, they are a legitimate company, I just noticed some things that won’t make me a returning customer.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews