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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I paid for express shipping and my order won’t be delivered by the committed time. While the pricing was good overall, I paid for a specific delivery date for a reason.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience caused by the delay in your order. Due to unforeseen circumstances, we had to downgrade the shipping method, which unfortunately affected the delivery timeline. We understand how important it is to receive your order on time, especially when you’ve paid for expedited shipping. To address this, we have refunded the expedited shipping fee to your original payment method. You should see the refund reflected in your account shortly. We appreciate your understanding and patience in this matter. If you have any further concerns or need assistance with anything else, please don’t hesitate to contact us directly at help@ezcontacts.com
Posted 1 year ago
Best glasses website ever! Great prices
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Posted 1 year ago
I was very pleased with the ordering process and the shipping time.
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Posted 1 year ago
SO fast, easy and user friendly!
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Posted 1 year ago
I order next day shipping last week and still have not received my glasses
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Posted 1 year ago
Hello, Thank you for your feedback. We apologize for the delay in your order. We understand the frustration it may have caused and appreciate you bringing this matter to our attention. Your order required customization in our lab. As stated on our website, lab customization will lead to a delay in shipment. It was dispatched on August 26th and is currently en route to you. We anticipate that it will reach you shortly. We regret any inconvenience this delay has caused. Your feedback is valuable to us, and we will definitely take it into account as we work to avoid similar issues in the future. Thank you for your understanding.
Posted 1 year ago
Ordered product little over a month ago. Haven't recieve anything from them. No call/text/emails.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 2-3 week processing time. Being that the order was placed on August 15th, it is still within this time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 1 year ago
Bought an item got a confirmation day later they say they don't have the glasses I already bought in stock...
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
Ordered my glasses back on Aug 12th. Still haven’t received them. Was told 5-7 business days to ship. I thought that I would mean I can expect them to ship in about 7 days. I still hadn’t received any notification about them by day 7 so I inquired about them. Was told that THEY expected shipment to them in 5-7 days and they once they received them, they send them to the lab to get the lenses made and then they would send them. Very misleading to say expect 5-7 business days to ship when it actually is double that amount of time.
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Posted 1 year ago
Hi there, Thank you for your feedback and for bringing this to our attention. We’re sorry for any confusion regarding your order. To clarify, your glasses were shipped out on August 26th, and you should be receiving them soon. The 5-7 business days mentioned refers to the time required for us to process and prepare the order, including the time needed for the lenses to be made once we receive them. We understand the importance of timely delivery and apologize for any misunderstanding regarding the shipping timeline. We strive to be as clear and accurate as possible in our communication and will use your feedback to improve our processes. If you have any further questions or need additional assistance, please don’t hesitate to contact us directly. We appreciate your patience and understanding.
Posted 1 year ago
Great customer service!
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Posted 1 year ago
Way too many emails. They are almost all pointless.
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Posted 1 year ago
Hi there, Thank you for your feedback. We’re sorry to hear that you feel overwhelmed by the number of emails you’ve received from us. We strive to keep our customers informed with relevant updates and information. However, we understand that receiving too many emails can be frustrating. We’re currently reviewing our communication practices to ensure they are as effective and helpful as possible. If you’d like to adjust your email preferences or if there’s anything specific you’d like us to address, please let us know by contacting us directly at help@ezcontacts.com We appreciate your input and are here to assist in any way we can.
Posted 1 year ago
Very easy to use!
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Posted 1 year ago
Easy as pie on reorder!!!
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Posted 1 year ago
I would give these guys five stars but for one thing: you have to search the internet for discounts or you will overpay on the website at their default pricing. Other than that, great service, great pricing (if you google search first) and fast shipping.
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Posted 1 year ago
I've been ordering my contact and glasses with EZContact and love it.
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Posted 1 year ago
Great price will buy it again
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Posted 1 year ago
I’m not sure of how well I like this sight because I’m still waiting on the status of my frames I ordered I would like to see where we are at with my order please
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Posted 1 year ago
Hi there, Thank you for reaching out. We understand your eagerness to receive an update on your order. We’re pleased to inform you that your frames were shipped today, August 27th. You should receive a confirmation email with tracking information shortly, which will allow you to monitor the progress of your delivery. If you have any further questions or need additional assistance, please feel free to contact us at help@ezcontacts.com. We appreciate your patience and look forward to serving you.
Posted 1 year ago
It took a full month to get my contacts. I would not recommend this company.
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Posted 1 year ago
Hi there, Thank you for sharing your experience. We’re truly sorry to hear about the delay in receiving your contacts and understand how frustrating this must have been. We strive to provide timely service and regret that we did not meet your expectations in this instance. Your feedback is invaluable, and we are actively reviewing our processes to address such issues and improve our delivery times. If you have any specific concerns or need assistance, please don’t hesitate to reach out to us directly at help@ezcontacts.com. We appreciate your patience and are committed to making things right.
Posted 1 year ago
Order took 22 days to ship. Not even sure it will be right at this point since I still have not received it. Could have ordered - paid less - and received in half the time from a local Walmart.
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Posted 1 year ago
Always good quality and good price 👌
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Posted 1 year ago
have been waiting for contacts for almost a month, being told they are on back order, yet i placed an order w/ another company today and they already shipped, I hope to get a refund
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews