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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ordered a pair of glasses on 8/16/24 and as of today 8/28/24 I still haven't received them. So, with that being said you can figure the time frame. Got an email this morning that said they'll be shipped today. Will write another review to let you know when I actually received them. Also paid for the 3 to 5 day delivery, I will keep you posted. Don't know about the quality yet, as I do not have the glasses.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review and for bringing this to our attention. We apologize for the delay in your order and for any inconvenience caused. We can confirm that your order was shipped out today, August 28th, and you should receive it soon. We appreciate your patience and understanding. Please feel free to update us once your glasses arrive and let us know if there’s anything else we can assist with. We’re committed to ensuring you’re satisfied with both our service and the quality of your glasses. Thank you again for your patience.
Posted 1 year ago
good luck getting any customer service. even the email help responds with "it may be 1 - 2 days to receive a response." I ordered a pair of sunglasses with a two business day delivery. today is two days and fedex says it should be delivered tomorrow. Which means it probably won't get here for another two days
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback about your recent order. We understand your disappointment with the delayed shipping and apologize for any inconvenience this caused. We reviewed your order and see that it was placed on Sunday, August 25th and shipped on Tuesday, August 27th. As mentioned on our website, some items may take 1-2 days before it reaches our warehouse.we ship orders on business days, excluding weekends and holidays. We apologize if this information wasn't readily apparent during your purchase. We've emailed you the tracking information for your order, so you can monitor its progress and estimate its arrival. We hope this clarifies the situation and that you receive your order soon. If you have any further questions or concerns, please don't hesitate to contact us.
Posted 1 year ago
Excellent price, ease of ordering, timely shipping
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Posted 1 year ago
EZContacts is the best way to order my contacts! There form is easy to fill out and and doesn’t take long. This is the second time I have ordered from them without any trouble. I will continue to use them every time.
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Posted 1 year ago
Very disappointed with the customer service I received
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Posted 1 year ago
Hello there, Thank you for leaving a review. We apologize for the inconvenience our customer service team caused. One of our customer service representatives will be reaching out to you shortly to discuss the problem and work towards a resolution. We appreciate your business with us and are committed to resolving this for you as soon as possible.
Posted 1 year ago
Always have the product I need and easy to order from your site!
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Posted 1 year ago
Fast and easy i like it
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Posted 1 year ago
EASY AND USEFUL
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Posted 1 year ago
Hello,I paid $479.77 for a pair of eye glasses.I am very disappointed that they sent me plastic lenses instead of glass lenses and they had a scratch on the lens
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Posted 1 year ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so. We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Posted 1 year ago
It took so long for delivery. And it doesn’t come yet.
Helpful Report
Posted 1 year ago
Hello, We appreciate you getting in touch with us. We sincerely apologize for the delay in your order. We understand that this can be frustrating and we want to thank you for bringing this to our attention. Upon careful investigation, we have determined that there was indeed a delay in processing your order. However, we want to assure you that it has been successfully shipped out and is currently on its way to you. We expect it to arrive shortly. We deeply regret any inconvenience this delay may have caused you. Thank you for your understanding and patience.
Posted 1 year ago
I love using EZContacts to order my contacts. They have great prices and the website is easy to use.
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Posted 1 year ago
My customer service rep was an ace. Fixed up my order in a jiffy and knew what was up. As good as it gets.
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Posted 1 year ago
Easy to work with
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Posted 1 year ago
My order was shipped fast as hell just wanting to receive my glasses will make an update once received
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Posted 1 year ago
Please with the product.
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Posted 1 year ago
Paid for fast shipping and took longer than expected. Poor service
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Posted 1 year ago
Hi there, Thank you for your review. We’re truly sorry to hear that your expedited shipping didn’t meet your expectations and for any inconvenience this caused. We’ve reviewed your order and have processed a refund for the expedited shipping fee to address this issue. We appreciate your feedback and are working to improve our shipping times and overall service. If there’s anything else we can do to make this right or if you need further assistance, please let us know. Thank you for your understanding and patience.
Posted 1 year ago
Being a returned customer I now question a lot with this company. My main question of concern is the authenticity of their products. With continuously delays on 3 different pairs of eyeglasses this causes me to believe they charge these cost, yet obtain the merchandise from china hence why shipment runs through DHL. They lie about the availability of a product to get you to order the higher end goods only to obtain your funds and then email you saying there will be a delay in your order. I will not be shopping from this site anymore
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review and for sharing your concerns with us. We genuinely value feedback from our customers and take matters of authenticity and transparency very seriously. We want to assure you that we are 100% committed to the authenticity of our products. Our eyeglasses and other items are sourced from reputable manufacturers and we do not engage in deceptive practices or misrepresent the availability of our products. The delays you’ve experienced are regrettable, and we understand how frustrating they can be. These delays are often due to factors beyond our control, such as shipping and supply chain issues, which can sometimes affect the delivery timelines. We strive to keep our customers informed and provide updates as promptly as possible. We genuinely appreciate your past business and are committed to improving our service. If you have any further questions or concerns, please don't hesitate to reach out directly. We value your trust and hope to have the opportunity to address any issues and restore your confidence in our company.
Posted 1 year ago
I haven't gotten the contacts yet, but price was good. I'm glad there are no ridiculous fees attached like some places charge. "Professional Fee".
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Posted 1 year ago
Fast, easy, and somewhat affordable. Buy from here.
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Posted 1 year ago
You really don't deserve A star if I gave you a face it would be blank . Y'all suck really bad and I normally tite people off but y'all need to know how bad you are as a company. Never again unless I don't have a choice you were more expensive than the store and I'm still wearing my readers you guessed it no glasses. What's that song oh yeh ant no sunshine, I no I no I no I no you get the picture.
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews