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EZContacts Reviews

4.0 Rating 22,689 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ordered sunglasses Thursday it's almost Wednesday my package has. Been sitting in NJ for over a day people have waited 7 days for a delivery ridiculous.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. As we strive to provide the best possible service to our customers. We're truly sorry for the extended wait, but we're happy to inform you that your order has shipped and the tracking information has been emailed to you. We value your business and truly apologize for the inconvenience caused. Please don't hesitate to reach out to us at help@ezcontacts.com should you require further assistance.
Posted 1 year ago
The shipping took too long
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We anticipated this delay and therefore listed the item with an availability of 2-3 weeks. We've investigated the issue and found that there was a slightly longer delay than expected. Your order was successfully shipped out on July 2, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
I paod extra for 1 day delivery and its been a almost a week
Helpful Report
Posted 1 year ago
Hey there, Thanks for sharing your review with us. I completely understand your frustration with the delay in receiving your order. Your order was placed on June 25, and it includes customized lenses. It's important to note that customizing lenses does slow down the proccessing time, as mentioned on our website. However, I want to assure you that your order has already started the customization phase in our lab and is scheduled to be shipped out soon. As you paid for expedited shipping, once your order is on its way, you can expect it to arrive within one business day. If you have any more questions or need further assistance, please don't hesitate to contact us at help@ezcontacts.com.
Posted 1 year ago
Deceptive Banner on site - Big bold announcement in Red “Free Shipping on All Orders in the USA” However, there’s an asterisk explaining that if you take advantage of a special m, you will indeed be charged for shipping in the USA! Is this fair to consumers? Is it legal? It is definitely deceptive or less than transparent and honest!
Helpful Report
Posted 1 year ago
Hi there! We appreciate your contact and the insightful feedback you have provided. We sincerely apologize for any confusion stemming from the website banner. At our company, we diligently endeavor to uphold transparent policies. The inclusion of an asterisk alongside the free shipping offer is intended to prompt customers to review all associated details, including the stipulation that the offer exclusively applies to orders without supplemental discounts. Should you require any further clarification or feel that our transparency and honesty could be enhanced, please do not hesitate to contact us at help@ezcontacts.com. We are committed to refining the clarity of our policies based on your input. Thank you for your understanding and continued support.
Posted 1 year ago
I was chatting with a representative and trying to find a working coupon code ,multiple coupon. Codes posted online did not work. I wrote that I was a new customer and was told via online chat that after I paid for my order, the person I was chatting with was going to give me a new customer 10% discount. I completed my order and went back to the chat and gave the order number to the person I was chatting with and after a long time of waiting, I was told that my order did not qualify. I canceled the order. I’d rather pay somebody more money than be told false information. Shame on you.
Helpful Report
Posted 1 year ago
Hi there, Thank you for bringing this issue to our attention and for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered while trying to apply a discount to your order. Upon reviewing the details you provided, it appears there was a miscommunication regarding the application of the new customer discount. We deeply regret any confusion caused during your interaction with our representative. This does not reflect the level of service we strive to provide. To ensure clarity, our team has been notified of this incident to prevent similar occurrences in the future. If there's anything else we can do to assist you or if you would like to discuss this matter further, please don't hesitate to contact us directly at help@ezcontacts.com. We value your feedback and the opportunity to make things right. Once again, we apologize for the inconvenience and thank you for your understanding.
Posted 1 year ago
I have tried to call waited for over an hour with. I response. Let my return number no response. Emailed with a computer generated response and no follow up by a real person. Very frustrated and not happy. Very poor service!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We apologize for the frustration and inconvenience you've experienced with your order. We want to clarify that a real person did assist you during your interaction with us. However, it appears there was a breakdown in communication. which is not reflective of our usual standards. We sincerely apologize for the delays you encountered in reaching us by phone and for the lack of timely follow-up on your email inquiry. This is certainly not the level of service we aim to provide. If there is anything else we can do to assist you with your return or any other concerns, please do not hesitate to contact us directly at help@ezcontacts.com and we'll be glad to assist you further.
Posted 1 year ago
I paid 20 dollars for express delivery and they delivered the product to me three weeks after the order. I wrote to get my payment back for express shipping but I have no response
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We're sorry to hear about the issue with the expedited shipping and delay in your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 1 year ago
I am not pleased with the time it took to get my glasses. When I ordered it did not say out of stock. This was a new prescription and I needed my glasses. It took over a month to even get them processed and I have yet to receive the glasses. I will think twice before ordering through EZContacts again. I hope my glasses are ok when I finally do receive them. I am concerned.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We apologize for the delay in receiving your glasses and understand your frustration. While our website may not have explicitly stated the item was out of stock at the time of your order, it's likely it became unavailable shortly after. Choosing prescription lenses adds processing time in our lab to ensure they're crafted accurately according to your specific needs. We strive to be transparent about our stock availability and turnaround times. We're reviewing our website to ensure out-of-stock notifications are clearer and considering offering more upfront information about processing times for glasses with prescription lenses. In the meantime, we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Sent me the wrong prescription
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with your prescription. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
My order was placed on June 2nd. I was told that I would receive the item in 5-7 business days. It is June 28th and I still have not received the item. I’ve contacted the company several times and requested a discount based on this excessive delay. The company is unwilling to be helpful. The company also promised me express shipping based on the delay. They sent the item without express shipping.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
my order was delayed and response time to my emails/calls was not very timely.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Really horrible experience would not recommend. It is better to buy it from the original store even if the price is much higher.
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
Haven't received the product and I ordered almost 4 weeks ago
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Placed order on 5/31 for IN STOCK sunglasses with ease. Given a 10 day window for order to arrive which it did not. According to their policies, should have received my order 3-4 days before Father's Day, as it was a gift. Contacted customer service via phone was on hold for 1 hour. Hung up and sent an email. Was told would take 1-2 business days to reply. Was then sent a very rude email that they were still "in the window" of what they promised as far as to when my order would arrive. Then crickets for another week. Emailed them again, and after another 1-2 day wait, got some vague reply with an apology but still no definative answer.Sent email 6/14 asking for detailed response, and asked that they cancel my order and issue a refund. On 6/15 got email saying they looked into the situation, and the item I ordered was being restocked by their manufacturer. Father's Day of course passes. 6/20 finally get shipping notification and package delivered 6/24. People are much more patient when they are given prompt AND accurate information from a company. I ordered an IN stock item, that it took this company 3 weeks to tell me it was NOT in stock. Also the vague, rude, and long response times from this company were unreal. Order at your own risk.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered my glasses 4 weeks ago and still have not received worst company ever never ordering from Ezcontacts
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Didn’t want to give one star but had no choice . I ordered sunglasses that were listed under Women’s but are children’s .. I was told sorry for the confusion ? First and last experience with this company !
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the confusion with your recent sunglasses order. We understand how frustrating it can be to receive an incorrect item, especially when it's not the size you expected. To get you the correct sunglasses as soon as possible, you can easily initiate a return through your account. Simply log in and navigate to your "Order History." Once there, you should see a "Start return" option for the sunglasses order. This will guide you through the return process. We appreciate your patience and apologize again for the inconvenience. In the meantime, if you have any questions or need further assistance, please don't hesitate to contact our customer service team at help@ezcontacts.com. We're always happy to help!
Posted 1 year ago
I ordered twice from these guys and twice they let me down. I order a pair of lense 3 months ago and they are now just being shipped. Don't fall for their "ships in 3-5 business day" its a scam! Go somewhere else. I WILL NEVER COMEBACK TO THESE GUYS AGAIN!
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We are incredibly sorry to hear about your experience with our delayed lenses. We understand your frustration, especially since you've encountered this issue twice. There's no excuse for missing our "ships in 3-5 business day" timeframe, and it falls short of the service we strive to provide. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. We're truly sorry for the extended wait, but we're happy to inform you that your order has shipped and the tracking information has been emailed to you. We value your business and truly apologize for the inconvenience caused. Please don't hesitate to reach out to us at help@ezcontacts.com should you require further assistance.
Posted 1 year ago
It has been 2 weeks since the order, and the website says that the order is still processing. WIth no shipping date estimated. I regret my decision to order from this company
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Posted 1 year ago
Took a whole month for my package to ship.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
They were so unprofessional had me waiting for 4 months on a Product and would not give me a refund and made me pay seven dollars difference for another pair.
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,689 reviews