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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“gtreat doing biz with them”
Helpful Report
Posted 2 years ago
“My order was placed before the New Year and there was no indication that these were low stock or out of stock. I didn't receive an order confirmation until January 1st. I reached out on January 12th when I hadn't seen an update and my order hadn't been shipped. I was advised the item would be restocked within 1-2 weeks. On January 25th I reached out again because there had been no update. I was advised they were still out of stock and the rep recommended I chose another item that listed "ship same day" as these are in stock. I ordered these because it was what I wanted. If they weren't in stock when I ordered, that should have been disclosed, I wouldn't have ordered it.  After confirming that the vendor had them in stock onJanuary 26th, I was advised it would be another 2 weeks approximately. On February 14th, I checked in again and was again advised they were still out of stock and they hoped to get them in stock in another 1-2 weeks.  It took over two months to receive my order and at no point did anyone proactively reach out to me or try to compensate me for the delays. I had to initiate every communication and when I asked for recompense, on February 22nd, I was told they would be shipped expedited at no additional cost when they were available. Expedited shipping from NJ to Oregon is 2 days. They were shipped on February 28th and I didn't receive them until March 4th which is not expedited. This is unacceptable. ”
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
“Excellent”
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Posted 2 years ago
“Great price, devivered quickly & easypurchase.”
Helpful Report
Posted 2 years ago
“EZ Contacts pricing is fair but the website won't allow a customer to choose free shipping 5-7 business days. This should not be an option if the website won't let customers choose it - false information”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
“great service”
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Posted 2 years ago
“Haven't recieved the glasses after three weeks.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
“I received contact lenses that were not up to what I had been receiving. I immediately emailed EZContacts and as of 2 weeks later have still not received a response. Very disappointing.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We sincerely apologize for the problems you've encountered with your recent contact lens order. We see that one of our customer service representatives has already reached out to you via email to discuss a resolution. They are waiting for your response so they can assist you further. To ensure you receive this email, we recommend checking your spam folder as some of our emails inadvertently end up there. We look forward to hearing from you shortly!
Posted 2 years ago
“I ordered before and didn’t need a prescription for Plano contacts and am disappointed that I can’t order from you again.”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us. Regarding your feedback, even if you are buying colored contact lenses just to change up your eye color, you still need to see an eye care professional and obtain a prescription, even for Plano (non-prescription) contact lenses. Your eye doctor will find the optimum lens fit and design for your eyes, to ensure that the contact lenses fit your eye properly to avoid any discomfort or damage to your eyes. Not to worry if you can't get to your eye doctor! EZcontacts is glad to provide a free online vision test that will easily provide you with a proper prescription. Please email us at help@ezcontacts.com for more information on this. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“Customer service is excellent. They respond in a timely manner and is extremely courteous.”
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Posted 2 years ago
“My glasses arrived in a timely manner. They exactly what I expected.”
Helpful Report
Posted 2 years ago
“There was no email/text message notification from EZContacts when there was a delay of shipping. I had to wait over an hour to talk to the EZContact support to get my order ( ordered 17 days ago) update.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
“The order time was a bit ridiculous - I ordered the glasses on Feb 28 and they arrived on Mar 29. Had they noted that processing time was 4 weeks I may have used another site. I do like the freebies they sent along with the glasses though.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We'd like to clarify our shipping and processing times for your recent order. While our website states a 7-10 business day shipping timeframe for your specific frame, we see that you selected prescription lenses that require additional processing in our lab. This additional step takes 5-7 business days, as noted on our website, and your order was indeed shipped out within that time frame. We apologize if this information wasn't communicated as clearly as possible. We're always working to improve our communication and transparency, and we appreciate you bringing this to our attention. For further assistance, please don't hesitate to reach out to us at any time. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“You send me an outrageous amount of emails. I waited for a coupon to buy more contacts. I ordered on the 24th of march and you got payment. I recieved notice you had shipped yesterday on the 29th. 6 days to ship? That is unacceptable! I run a drop ship business and hand all shipping in 72 hrs. You wanted a review, now you got one.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 years ago
“Very efficient and fast delivery”
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Posted 2 years ago
“Easy ordering- quick shipment- good price!”
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Posted 2 years ago
“They don't last”
Helpful Report
Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
“Great prices and quick great service.”
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Posted 2 years ago
“Great online shopping experience and variety. Then even double checked my order with me via email to confirm I was getting exactly what I needed. I will definitely shop here again for my shades and glasses!”
Helpful Report
Posted 2 years ago
“It a shame that returning customers that log in don't receive the discount the company advertising on Google. Must Google cheap price first.”
Helpful Report
Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews