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EZContacts Reviews

4.0 Rating 22,715 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered before and didn’t need a prescription for Plano contacts and am disappointed that I can’t order from you again.
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us. Regarding your feedback, even if you are buying colored contact lenses just to change up your eye color, you still need to see an eye care professional and obtain a prescription, even for Plano (non-prescription) contact lenses. Your eye doctor will find the optimum lens fit and design for your eyes, to ensure that the contact lenses fit your eye properly to avoid any discomfort or damage to your eyes. Not to worry if you can't get to your eye doctor! EZcontacts is glad to provide a free online vision test that will easily provide you with a proper prescription. Please email us at help@ezcontacts.com for more information on this. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
Customer service is excellent. They respond in a timely manner and is extremely courteous.
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Posted 2 years ago
My glasses arrived in a timely manner. They exactly what I expected.
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Posted 2 years ago
There was no email/text message notification from EZContacts when there was a delay of shipping. I had to wait over an hour to talk to the EZContact support to get my order ( ordered 17 days ago) update.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
The order time was a bit ridiculous - I ordered the glasses on Feb 28 and they arrived on Mar 29. Had they noted that processing time was 4 weeks I may have used another site. I do like the freebies they sent along with the glasses though.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We'd like to clarify our shipping and processing times for your recent order. While our website states a 7-10 business day shipping timeframe for your specific frame, we see that you selected prescription lenses that require additional processing in our lab. This additional step takes 5-7 business days, as noted on our website, and your order was indeed shipped out within that time frame. We apologize if this information wasn't communicated as clearly as possible. We're always working to improve our communication and transparency, and we appreciate you bringing this to our attention. For further assistance, please don't hesitate to reach out to us at any time. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
You send me an outrageous amount of emails. I waited for a coupon to buy more contacts. I ordered on the 24th of march and you got payment. I recieved notice you had shipped yesterday on the 29th. 6 days to ship? That is unacceptable! I run a drop ship business and hand all shipping in 72 hrs. You wanted a review, now you got one.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 years ago
Very efficient and fast delivery
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Posted 2 years ago
Easy ordering- quick shipment- good price!
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Posted 2 years ago
They don't last
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Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
Great prices and quick great service.
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Posted 2 years ago
Great online shopping experience and variety. Then even double checked my order with me via email to confirm I was getting exactly what I needed. I will definitely shop here again for my shades and glasses!
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Posted 2 years ago
It a shame that returning customers that log in don't receive the discount the company advertising on Google. Must Google cheap price first.
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Posted 2 years ago
Site was easy to use and the prices are reasonable!
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Posted 2 years ago
Very user friendly process. I ordered yesterday and just got a message that my order is in shipping. So far so good.
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Posted 2 years ago
Mis lentes no me han sido entregados
Helpful Report
Posted 2 years ago
Hi there, Thank you for getting in touch with us and sharing your feedback. We are happy to inform you that your order is on its way and will be delivered to you shortly. You can easily track your order by using the link that was sent to you via email. If you need any further assistance, please feel free to reach out to us at help@ezcontacts.com.
Posted 2 years ago
Worst customer service and communication. Paid for overnight delivery, was never notified my item was back ordered until I called looking for an update. 3 weeks later, no glasses still. Customer service does not answer the phone, call back feature is a joke. Will be disputing the charge to try and get my money back.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback. We're sorry to hear about the issue with your order and delivery. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out.
Posted 2 years ago
I can't imagine an easier process. I ordered contact lenses, the price was right, and they came very quickly. I am a very satisfied customer!
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Posted 2 years ago
Excelente
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Posted 2 years ago
I needed contacts right away. I ordered from EZContacts because they offer 1 day shipping (even though it is a big expense). I placed my order on Tuesday. It is Friday and the contacts have not left the warehouse yet. I did not see anything that states that it would take days to process the order. This Easter weekend and the first game of the baseball season. I won’t be able to see the ball, which is obviously an huge problem. Other companies ship them right out… I will not be ordering from them EVER AGAIN.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
I still haven’t received my Order and it’s been well over two months
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Posted 2 years ago
Hi there, Thank you for your feedback on your recent order. We appreciate you taking the time to share your experience. We're happy to confirm that your order was shipped within the expected processing timeframe as your order was placed on March 14th and was shipped on March 29th. If you have any further questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com
Posted 2 years ago
EZContacts is rated 4.0 based on 22,715 reviews