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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“Great selection and service!”
Helpful Report
Posted 2 years ago
“Terrible customer service. I used an old perscription on accident (That they even emailed me about saying they couldn't use it) and tried I to cancel my order immediately by multiple emails, the chat feature, and by phone and no one would get back to me. They took 7 days respond and told me there is nothing they can do, they already sent it. They sent an email 4 HOURS LATER finally shipping the order! I now have to pay the shipping charges for it to get her and to return it. I will not use a company that fails to respond in a timely fashion and refuses to provided customer service until it is too late. I work in customer service and would never ignore a customer like that.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We are incredibly sorry to hear about your frustrating experience with canceling your order and the return process. We understand your disappointment, especially considering the multiple attempts you made to reach us. It's unacceptable that we didn't respond promptly and resolve the issue before the order shipped. We've sent you a prepaid return label via email to cover the return shipping cost. You can simply print the label, attach it to the package, and drop it off at any designated carrier location. We value your feedback and take customer service very seriously. We're taking steps to improve our communication channels to ensure faster response times and better address concerns like yours. We hope this helps resolve the situation. Please don't hesitate to contact us directly at help@ezcontacts.com for further assistance.
Posted 2 years ago
“Awesome!”
Helpful Report
Posted 2 years ago
“I ordered sunglasses for the first time from EZ Contacts. I was not dissapointed. My sunglasses arrived today. They are beautiful. I will be ordering again. Great service. They arrived in just 5 days. They are Burberry. Thankyou EZ CONTACTS ! I would rate my experiance a complete 10 !!!”
Helpful Report
Posted 2 years ago
“I was able to make a minor change to my order without any complications. Was very happy with the service! 😊⭐️⭐️⭐️⭐️⭐️”
Helpful Report
Posted 2 years ago
“Haven’t received the product yet, but am not pleased with customer service. My order was delayed due to insufficient stock. I was only notified a week after I placed the order that this was the case, and was not kept up to date on the expected shipment date. I was offered a different pair of sunglasses, but opted out as this was not what I wanted.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 2 years ago
“I have some harder to find products that I use for my contacts. I can always count on EZ contacts for fast delivery of them.”
Helpful Report
Posted 2 years ago
“Best prices, fast shipping, excellent customer service.”
Helpful Report
Posted 2 years ago
“good”
Helpful Report
Posted 2 years ago
“EZContacts offered an amazing price, fast service, and smooth communication . Thank you!”
Helpful Report
Posted 2 years ago
“Got my lenses quickly and they sent a pair of eclipse-viewing glasses too, which is really cool!”
Helpful Report
Posted 2 years ago
“Misleading information, I was offered free shipping and then I applied a coupon code. After the order was placed, I realized I was charged shipping. I have been calling since, and have not been able to speak to anyone on the phone. Stating all representatives are busy. I even left my call back number and no one has reached out. HORRIBLE CUSTOMER SERVICE IN ALL ASPECTS. I had two more glasses I was preparing to order, and will not do so after this.”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We understand that you're having trouble getting free shipping on the product you want to purchase. It's possible that the product is already discounted, so it wouldn't qualify for free shipping, as free shipping is only available for products that are not discounted. Please feel free to reach out to us with your order number and we'll be glad to look into this for you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
“Fast and easy, thank you”
Helpful Report
Posted 2 years ago
“This company is a struggle. I ordered glasses and got an email several days later saying there was a delay in my order. I started an email string and only got back canned answers of; sorry, we strive for good service… on and on with no reason why there was a delay or if the delay issue had been resolved. So I tried to call, huge mistake. Trust me have them call you back. It may take several times. I hung on the phone for 1.5 hours before tapping out. So I simply asked to cancel the order since no one could tell me why there was a delay or how long it would be. Sorry that can’t happen either. Just wait and send them back once the arrive was my option. So now they have shipped by pony express. They package moves about every other day since they created a label.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We'd like to clarify our shipping and processing times for your recent order. While our website states a 3-5 business day shipping timeframe for your specific frame, we see that you selected prescription lenses that require additional processing in our lab. This additional step takes 5-7 business days, as noted on our website, and your order was indeed shipped out within that time frame, as the order was placed on March 20th and shipped on April 2nd. We apologize if this information wasn't communicated as clearly as possible. We're always working to improve our communication and transparency, and we appreciate you bringing this to our attention. For further assistance, please don't hesitate to reach out to us at any time. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“how do i know what servoce i'm going to receive I dont have yet? I did ask if they ship to post office box they did not respond. Probably wil be sent back and will have a huge delay. In the meanwhile no contacts so difficult sight due to the non delivery.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review and for reaching out to us about your recent order. We apologize for the confusion regarding shipping to PO boxes and any frustration this caused. We can confirm that you received a prompt response confirming that we do indeed ship to PO boxes and we're happy to share that your order, placed on April 1st, was shipped out promptly on April 2nd. Since the order was placed just a few days ago, it is still in transit. You should receive a notification with tracking information soon, allowing you to follow the progress of your delivery. We understand your concern about potential delays, but rest assured that shipping to PO Boxes is a standard service we offer, and there shouldn't be any reason for your package to be returned. In the meantime, if you have any further questions or don't receive your tracking information within the next couple of days, please don't hesitate to contact us directly. We're always happy to help!
Posted 2 years ago
“Great”
Helpful Report
Posted 2 years ago
“I have had a good experience thus far with EZContacts, but my 10% off coupon code did not arrive in my inbox until after I had placed my first order, so I wish I could have taken advantage of that opportunity.”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 2 years ago
“..................................”
Helpful Report
Posted 2 years ago
“In this competitive online world, why do I have to phone to get a price that is lower than advertised? I'm not happy with the time I had to waste.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
“El proceso de registro fue rĂĄpido y tenĂ­an disponible justo el lente que buscaba. Muchas gracias.”
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews