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EZContacts Reviews

4.0 Rating 22,715 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Easy app and chat help is great
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Posted 2 years ago
Good service
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Posted 2 years ago
customer service is guaranteed ! Sfszz
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Posted 2 years ago
Difficult process to upload Rx
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Posted 2 years ago
Very cool and very nice work thank you
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Posted 2 years ago
You guys are a blessing 🙏 ty
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Posted 2 years ago
Using EZContacts is quick and easy to order contacts Online!
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Posted 2 years ago
3 weeks later and I still don't have my frames I ordered.
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Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
Fast and easy 👌 I can wait until they get to get here 😌 😏 🤗 ☺️ 🤪
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Posted 2 years ago
I shop around before ordering, and EZcontacts always has the best price.
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Posted 2 years ago
Ruth, the rep was helpful, thank you Ruth However, I found out after I paid for the lenses that the office where I was fitted sells the lenses for less than your price. I got a 1st time buyer's discount which made it a tiny bit cheaper, but you need to do better pricing if you want repeat customers.
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Posted 2 years ago
Ordering was simple and the price was much lower than through my eye doctor. I will order through EZcontacts again!!
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Posted 2 years ago
Great selection and service!
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Posted 2 years ago
Terrible customer service. I used an old perscription on accident (That they even emailed me about saying they couldn't use it) and tried I to cancel my order immediately by multiple emails, the chat feature, and by phone and no one would get back to me. They took 7 days respond and told me there is nothing they can do, they already sent it. They sent an email 4 HOURS LATER finally shipping the order! I now have to pay the shipping charges for it to get her and to return it. I will not use a company that fails to respond in a timely fashion and refuses to provided customer service until it is too late. I work in customer service and would never ignore a customer like that.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We are incredibly sorry to hear about your frustrating experience with canceling your order and the return process. We understand your disappointment, especially considering the multiple attempts you made to reach us. It's unacceptable that we didn't respond promptly and resolve the issue before the order shipped. We've sent you a prepaid return label via email to cover the return shipping cost. You can simply print the label, attach it to the package, and drop it off at any designated carrier location. We value your feedback and take customer service very seriously. We're taking steps to improve our communication channels to ensure faster response times and better address concerns like yours. We hope this helps resolve the situation. Please don't hesitate to contact us directly at help@ezcontacts.com for further assistance.
Posted 2 years ago
Awesome!
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Posted 2 years ago
I ordered sunglasses for the first time from EZ Contacts. I was not dissapointed. My sunglasses arrived today. They are beautiful. I will be ordering again. Great service. They arrived in just 5 days. They are Burberry. Thankyou EZ CONTACTS ! I would rate my experiance a complete 10 !!!
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Posted 2 years ago
I was able to make a minor change to my order without any complications. Was very happy with the service! 😊⭐️⭐️⭐️⭐️⭐️
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Posted 2 years ago
Haven’t received the product yet, but am not pleased with customer service. My order was delayed due to insufficient stock. I was only notified a week after I placed the order that this was the case, and was not kept up to date on the expected shipment date. I was offered a different pair of sunglasses, but opted out as this was not what I wanted.
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Posted 2 years ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 2 years ago
I have some harder to find products that I use for my contacts. I can always count on EZ contacts for fast delivery of them.
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Posted 2 years ago
Best prices, fast shipping, excellent customer service.
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,715 reviews