FamilyPoolFun Reviews

2.2 Rating 150 Reviews
29 %
of reviewers recommend FamilyPoolFun
2.2
Based on 150 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 35%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
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FamilyPoolFun 5 star review on 28th March 2023
Jacques H Tucker
FamilyPoolFun 5 star review on 1st February 2023
Mitchell’s C Roberts
FamilyPoolFun 1 star review on 23rd July 2022
Anonymous
FamilyPoolFun 1 star review on 23rd July 2022
Anonymous
FamilyPoolFun 1 star review on 1st July 2022
Anonymous
FamilyPoolFun 1 star review on 22nd June 2022
Bobkaz
FamilyPoolFun 1 star review on 3rd June 2022
Sydonia Bales
22
Anonymous
Anonymous  // 01/01/2019
Purchased a pool heater and had the audacity to call and ask if it was actually in stock to plan accordingly for install. Was told someone would call me in 30 mins. I waited and called back 3 hours later and told they were busy and I would be called by the end of the day. I called 3.5 hours later at the end of the business day and was told they drop ship so they don't actually carry it but Jay will call you tomorrow and verify. I get a call this morning saying yes, it can be shipped immediately but there will also be a new "access charge of $186". What??? Canceled. Wasted 24 hours I could have had a real company ship the pool heater. Don't waste your time with this unreliable unpredictable company.
Helpful Report
Posted 4 years ago
SECOND UPDATE: We returned the chlorinator that they mistakenly sent, and they will not refund the shipping portion. It was their mistake, they should refund the shipping, too. Jay (the owner), promised they would refund the shipping, too, but two weeks later, still no refund. What an awful, scam of a company, and the rudest, smoke-rasp-voiced customer service people ever. They should be shutdown and prosecuted. UPDATE: We received the replacement part, and it was the same one we received the first time! Unbelievable! This company is THE WORST company. Again, DO NOT patronize this awful business. Service after the sale is definitely not this company's motto. Once they have your money, forget about Customer Service. After sending the wrong part, my wife has called four times, and I have called twice, and the salesman (Jay) has never returned any of our phone calls. This seems to be a trend with this company, judging from the other online reviews I have read. If not for the pool installer's endorsement, I would never have used this company. There are too many online pool supply pages to waste your time on this one. Stay as far away from this company as you can!
Helpful Report
Posted 4 years ago
FamilyPoolFun is rated 2.2 based on 150 reviews