Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,110 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

Write Your review

Tell us how Feather & Stitch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful top and packaged perfectly. Speedy and reliable delivery too.”

Helpful Report

Posted 4 years ago

Dear Jenny, thank you for your wonderful support and for leaving us such lovely feedback. X

Posted 4 years ago

“Shopping online with Feather & Stitch is a good experience from beginning to end. I like their selections and their online descriptions. They package items beautifully, wrapped in tissue, tied with a bow and accompanied by a handwritten card.. They depend on timely tracked delivery. I have never actually returned any item as they have all been so desirable.”

Helpful Report

Posted 4 years ago

We are delighted to hear that you pleased with your shopping experience with us and thank you for your wonderful support. X

Posted 4 years ago

“Easy to order came on time and had to do a exchange which also was delivered fast”

Helpful Report

Posted 4 years ago

Dear Kendra, thank you so much for taking the time to leave us such lovely feedback and for your wonderful support. X

Posted 4 years ago

“Superb customer service and fabulous clothing I wish I lived nearby unfortunately I’m in the north of England”

Helpful Report

Posted 4 years ago

Dear Vanessa, thank you so much for leaving us such positive feedback and for your valued support. X

Posted 4 years ago

“The earrings arrived. Beautifully packaged and I love them. Wore them to my friends Birthday party and everyone commented on them. Thank you. An expensive item but well worth the treat.”

Helpful Report

Posted 4 years ago

Dear Amanda, thank you so much for leaving us such lovely feedback. We are delighted to hear how pleased you are with your earrings. X

Posted 4 years ago

“Love shopping online at Feather & Stitch…I love the brands they stock and their online service is excellent!”

Helpful Report

Posted 4 years ago

Dear Louise, thank you so much for leaving us positive feedback, we are so pleased to hear this and for your support. X

Posted 4 years ago

“Great retailer to deal with. Easy to use website, great customer service when I have telephoned them with a query. Lovely little personal note with each beautifully packaged item..”

Helpful Report

Posted 4 years ago

Dear Elizabeth, thank you so much for leaving us such positive feedback, we are delighted you are pleased with your shopping experience with us. Thank you for your support. X

Posted 4 years ago

“Excellent customer service - friendly and personal.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave us such positive feedback. We really appreciate your support. X

Posted 4 years ago

“Great service each time I’ve ordered”

Helpful Report

Posted 4 years ago

Dear Linda, thank you so much for leaving us such positive feedback and for your continued support. X

Posted 4 years ago

“I love my Dea Kudibal Leopard print Fernanda dress. It was delivered promptly with a lovely message. Thankyou. I will return to shop in the future as you stock a great range of quality brands.”

Helpful Report

Posted 4 years ago

Thank you so much for leaving us such positive feedback. We love that dress too and hope you enjoy wearing it. X

Posted 4 years ago

“So happy with my new dress arrived super quickly and beautifully packaged!”

Helpful Report

Posted 4 years ago

Dear Elisheva, thank you so much for leaving us feedback. We are delighted to hear how happy you are with your purchase. X

Posted 4 years ago

“I was delighted with my Paige Mayslie Joggers which came beautifully packaged and extremely quickly. Please take note of Feather and Stitch’s sizing guide because they were so right with regard to going a size down with this garment. I didn’t read their guidance before purchase, and my joggers are slightly loose. However, not overly so to warrant a return for a smaller pair. Hence, next time I will go down a size with regards to this range. I forgot the 10% new customer code, and when I phoned the shop to ask for it, they were only too willing to let me know what it was. I will definitely be shopping with Feather and Stitch again. I’m a very satisified customer. THANK YOU x”

Helpful Report

Posted 4 years ago

Dear Ronnie, thank you so much for leaving us such positive feedback, we are thrilled to hear this. Thank you for your wonderful support. X

Posted 4 years ago

“Excellent service, order with confidence. Beautiful packaging. High quality clothing”

Helpful Report

Posted 4 years ago

Dear Michelle, thank you so much for leaving us such positive feedback. We really appreciate it. X

Posted 4 years ago

“lovely shop and great on-line service”

Helpful Report

Posted 4 years ago

Dear Nicola, thank you much for leaving us such positive feedback, we really appreciate it. X

Posted 4 years ago

“Really lovely blouse which arrived just as I arrived home from holiday :-) I love the little hand-written notes and also that you don't have to pay for postage. Shopping local is important to me but I don't want to compromise my style so F&S fits the bill perfectly!”

Helpful Report

Posted 4 years ago

Dear Sarah, thank you so much for leaving us such positive feedback. We are delighted to hear this and thank you for your wonderful support. X

Posted 4 years ago

“Excellent shop, superb staff and fabulous clothes !!! Highly recommend x”

Helpful Report

Posted 4 years ago

Dear Alison, Thank you so much for your lovely comments. We really appreciate your support and thank you for taking the time to leave us feedback. X

Posted 4 years ago

“First purchase from Feather & Stitch and will definitely be back. A lovely selection and a good service.”

Helpful Report

Posted 4 years ago

We are so delighted to read this and thank you so much for shopping with us. We hope to see you back soon. X

Posted 4 years ago

“Wonderful variety and selection and very prompt delivery. Packaged beautifully too. Highly recommended.”

Helpful Report

Posted 4 years ago

Thank you so much for leaving us such lovely feedback. We are delighted to hear this. X

Posted 4 years ago

“Fantastic choice, excellent service, orders always arrive super quick.”

Helpful Report

Posted 4 years ago

Dear Jude, thank you so much for taking the time to leave us such lovely feedback. We are delighted to hear this and we hope you will be back shopping with us again soon. X

Posted 4 years ago

“Excellent service fast delivery”

Helpful Report

Posted 4 years ago

Dear Clare, thank you so much for leaving us such positive feedback, we really appreciate your support. X

Posted 4 years ago

Feather & Stitch is rated 4.9 based on 1,110 reviews