Fetpak Holdings, LLC Reviews

Name: Fetpak Holdings, LLC
Address: 24832 Jericho Tpke, Floral Park, New York
Rating: 4.75

4.8 Rating 3,002 Reviews

94 %

of reviewers recommend Fetpak Holdings, LLC

Company Reviews

Metrics

Info

4.8

Based on 3,002 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fetpak Holdings, LLC:

Fetpak's goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, specialty shop, chain store, wholesaler, manufacturer, organization, or in the service industry.

Visit Website

Phone:

631-864-3090

Email:

andrews@fetpak.com

Location:

24832 Jericho Tpke, Floral Park
New York
11001

Write Your review

Tell us how Fetpak Holdings, LLC made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fetpak Holdings, LLC 5 star review on 2nd May 2024

John Gilbert

Fetpak Holdings, LLC 5 star review on 26th February 2024

Michael Gates

Fetpak Holdings, LLC 5 star review on 21st August 2023

Nicole Tracz

Fetpak Holdings, LLC 5 star review on 1st February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered boxes online and wonder if the website needs to be tweaked to avoid the mistake I am told was mine - that on one of the boxes I ended up with the wrong color. I wanted purple but got black pinstripe. I was surprised when I opened the order to find those and wanted to exchange them. I was told that not only would I have to pay for the return myself, I would also be charged for the postage to send the correct ones back to me unless the order was more than $75! That is pretty poor customer service! The woman I spoke with said that an email was sent to me at the time of my order and if I had checked it, I would have seen that I had ordered Black pin stripe - ( which I still don't think I did). But even if I had clicked the wrong thing, how could I have seen the email until after I'd completed the order? I will not buy anything from Fetpak again.”

Helpful Report

Posted 8 years ago

Becky, we checked your online order and you did order one purple and one black pinstripe. Confirmation emails are sent out immediately after ordering and that email stated two different colors. If you contacted us when you received the email we could have had that corrected before we shipped your order out. The default is black pinstripe so it seems you did not change the dropdown to purple on your second choice. We can definitely exchange the black pinstripe for purple, however you would have to send us back the black pinstripe. If you decide to do that please contact manager@fetpak.com and include your invoice number. Sorry for the inconvenience.

Posted 8 years ago

“I recently purchased 400 paks of tissue. To my surprise when I opened up the master carton. I found out that 3 50 packs had been taken out of there cartons and stuffed in to the master carton. Not good 15 to 20 were messed up. NOT a good way to save money on ups. john Bellarosa.”

Helpful Report

Posted 8 years ago

John, we apologize for the folded tissue paper. We left messages offering a full refund on damaged packs. Let us know. Thank you.

Posted 8 years ago

“The white outside boxes were crushed. You need to ship in a flat rate box.”

Helpful Report

Posted 8 years ago

Suzanne, we called you and you informed us that you do not want a replacement of the outer boxes damaged in transit. We hope you give us another try in the future. Thank you.

Posted 8 years ago

“Well.... you are asking me for a review and I haven't received my product.......”

Helpful Report

Posted 8 years ago

Lynn, sorry for the review request arriving before you receiving your order. Your order is scheduled to be delivered today by UPS.

Posted 8 years ago

“After ordering in February I am trying to order bags again without any luck. Not as a guest, a returning, and I tried to set up an account and I still can't order. What is wrong??? Lainie Surette”

Helpful Report

Posted 8 years ago

Lainie, we apologize for any issues you experienced while attempting to sign in. Please email manager@fetpak.com and we will contact you regarding this. Or you may call our Customer Service at 631-864-3090 Mon-Fri 9 AM to 5 PM ET. They will be glad to help you.

Posted 8 years ago

“I AM STILL WAITING TO RECEIVE MY ORDER. THE SHIPPER KEEPS TRYING TO DELIVER AFTER BUSINESS HOURS(USPS). ONCE AT 5:30PM AND ONCE AT 7:30. PLEASE HELP. 718 222-3400 THANKS JIM UNITED INSIGNIA CO.”

Helpful Report

Posted 8 years ago

We have traced your order and it appears to be held at your local post office. We will contact you with details today, July 31st. Sorry for the inconvenience.

Posted 8 years ago

“Advertised product as white but received in clear tags. We needed this product for a project and project will be late to our customer due to this huge error in detailing the product. I will be sending it back.”

Helpful Report

Posted 8 years ago

Jacqulyn, we apologize for the fasteners being closer to clear than white. We are changing over to a more clearish/white fastener and we neglected to change the description. If you would like to return the fasteners, please email manager@fetpak.com with your invoice number and we can issue an RA number.

Posted 8 years ago

“Still haven't received my package?”

Helpful Report

Posted 8 years ago

Please email manager@fetpak.com with your full name, company name, zip code and date of order. We will check on this and get back to you ASAP.

Posted 8 years ago

“The item I received was not what I thought I was ordering. That was probably my own fault for not reading the description thoroughly. The reason I gave it a poor rating was because I paid over $7 for the shipping and then got a notice in the mail that I still owed an additional $1.18 and had to go to the post office and pay before I could pick it up. It was a very light weight item so the shipping charge was outrageous to begin with and then to have to pay an additional fee added insult to injury. Will never buy from this company again.”

Helpful Report

Posted 8 years ago

Carolyn, Fetpak has free shipping on all orders over $75. Below that amount we have a simple $7.95 flat rate shipping. As for you having to pay $1.18 extra, that is our error as the package must have been incorrectly weighed in shipping. We apologize for the inconvenience and will refund that amount. Please email manager@fetpak.com with your invoice number. Also if you ordered the incorrect item you are welcomed to return it as we have a 30 day return policy with no restocking fee. Please email us and let us know.

Posted 8 years ago

“These boards are a beautiful color but the hooks are too small and flimsy. But they were pretty inexpensive so you get what you pay for.”

Helpful Report

Posted 8 years ago

Susan, not sure which item of ours you are referring to. Please email manager@fetpak.com with the item number and your invoice number so we can check into this further.

Posted 8 years ago

“As usual, because of poor factory packing boxes on the corners arrived damaged. Some in the middle of the box squeezed and damaged. About 8% loss in a shipment of 400 boxes. The plus side is free freight. So there is still some value in ordering.”

Helpful Report

Posted 8 years ago

Sorry about the boxes damaged in transit. When that occurs we will credit you for the damaged boxes. Just send an email to manager@fetpak.com along with your invoice number and let us know how many were damaged.

Posted 8 years ago

Fetpak Holdings, LLC is rated 4.8 based on 3,002 reviews