Fetpak Holdings, LLC Reviews

Name: Fetpak Holdings, LLC
Address: 24832 Jericho Tpke, Floral Park, New York
Rating: 4.75

4.8 Rating 3,094 Reviews

94 %

of reviewers recommend Fetpak Holdings, LLC

Company Reviews

Metrics

Info

4.8

Based on 3,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fetpak Holdings, LLC:

Fetpak's goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, specialty shop, chain store, wholesaler, manufacturer, organization, or in the service industry.

Visit Website

Phone:

631-864-3090

Email:

andrews@fetpak.com

Location:

24832 Jericho Tpke, Floral Park
New York
11001

Write Your review

Tell us how Fetpak Holdings, LLC made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fetpak Holdings, LLC 5 star review on 2nd May 2024

John Gilbert

Fetpak Holdings, LLC 5 star review on 26th February 2024

Michael Gates

Fetpak Holdings, LLC 5 star review on 21st August 2023

Nicole Tracz

Fetpak Holdings, LLC 5 star review on 1st February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Fetpak because the website is easy to use and I get the order so quickly!”

Helpful Report

Posted 9 years ago

“I ordered boxes online and wonder if the website needs to be tweaked to avoid the mistake I am told was mine - that on one of the boxes I ended up with the wrong color. I wanted purple but got black pinstripe. I was surprised when I opened the order to find those and wanted to exchange them. I was told that not only would I have to pay for the return myself, I would also be charged for the postage to send the correct ones back to me unless the order was more than $75! That is pretty poor customer service! The woman I spoke with said that an email was sent to me at the time of my order and if I had checked it, I would have seen that I had ordered Black pin stripe - ( which I still don't think I did). But even if I had clicked the wrong thing, how could I have seen the email until after I'd completed the order? I will not buy anything from Fetpak again.”

Helpful Report

Posted 9 years ago

Becky, we checked your online order and you did order one purple and one black pinstripe. Confirmation emails are sent out immediately after ordering and that email stated two different colors. If you contacted us when you received the email we could have had that corrected before we shipped your order out. The default is black pinstripe so it seems you did not change the dropdown to purple on your second choice. We can definitely exchange the black pinstripe for purple, however you would have to send us back the black pinstripe. If you decide to do that please contact manager@fetpak.com and include your invoice number. Sorry for the inconvenience.

Posted 9 years ago

“When I received my package I though at first I was short as I thought the order was for 100 boxes. I checked and it was for 72. My mistake. However, these boxes are superb!!! I loved the way you packaged them and I love the quality of them. Now I also hope to sell tons so I can come back and buy more!! Thank you again! Also, the shipping time was good as well.”

Helpful Report

Posted 9 years ago

Florianna, thanks for the great feedback. We hope you sell lots too, for you and also us. :-)

Posted 9 years ago

“Quality merchandise and fast shipping!!! Fetpak is my "go to" company for almost everything my business needs, and they consistently deliver.”

Helpful Report

Posted 9 years ago

Thanks for the positive feedback and for being a great customer of Fetpak's.

Posted 9 years ago

“I recently purchased 400 paks of tissue. To my surprise when I opened up the master carton. I found out that 3 50 packs had been taken out of there cartons and stuffed in to the master carton. Not good 15 to 20 were messed up. NOT a good way to save money on ups. john Bellarosa.”

Helpful Report

Posted 9 years ago

John, we apologize for the folded tissue paper. We left messages offering a full refund on damaged packs. Let us know. Thank you.

Posted 9 years ago

“Thumbs up to fetpak! Quick delivery and great products. Keep up the good work.”

Helpful Report

Posted 9 years ago

“Perfect and easy, received item in 3 days exactly how described.”

Helpful Report

Posted 9 years ago

“The boxes I ordered arrived in good condition and in a timely manner. Although I was somewhat surprised at the packaging, for a company that sells shipping boxes and packing supplies my items were packed in a cut down box filled with newspaper and another cut down box as a filler. Here is your place to shine with an example of how to do it right. Yes, I know recycling saves money.”

Helpful Report

Posted 9 years ago

Terri, thank you for your feedback. On the packaging as you mentioned, if needed we do cut down boxes to save on freight costs and re-use paper and cardboard for packaging. We understand it may not look pretty, but it keeps our costs down which in turn keeps our prices low. Plus recycling is always a good thing.

Posted 9 years ago

“Product was exactly what I had been looking for. Delivery was prompt.”

Helpful Report

Posted 9 years ago

“The necklace easels were just what I wanted. They were delivered in record time just as I requested.”

Helpful Report

Posted 9 years ago

“We ordered 36 gift bags and all of them a faulty! All are split at the seams and totally unusable! We are shocked and dissapointed beyond belief.”

Helpful Report

Posted 9 years ago

Louise, it seems there was a manufacturing issue with these particular gift bag batch. We are working with the manufacturer to correct this problem. In the meantime we have contacted you and will resolve this problem. Feel free to email manager@fetpak.com at any time regarding this issue. We sincerely apologize for this inconvenience.

Posted 9 years ago

“Always...........excellent service.....great products and fast delivery. P.S. Please send us a coupon code before we order items.....not afterwards when it's too late to use it. Thanks!”

Helpful Report

Posted 9 years ago

Bea, thank you for the positive review. On the coupon codes, many times they can be found in our Email Newsletters which generally go out once every two weeks. We also post codes on Facebook and Twitter. Hope this helps and you get to use one soon.

Posted 9 years ago

“These are great little boxes to hold my jewellery. It took me awhile to find this site, and I am glad that I persisted.”

Helpful Report

Posted 9 years ago

“The white outside boxes were crushed. You need to ship in a flat rate box.”

Helpful Report

Posted 9 years ago

Suzanne, we called you and you informed us that you do not want a replacement of the outer boxes damaged in transit. We hope you give us another try in the future. Thank you.

Posted 9 years ago

“Wow, what a GREAT company! Excellent quality, good prices, super quick shipping - next day. I ordered a bunch of ring boxes, pendant boxes and bracelet boxes in the leatherette and they are wonderful quality and were packed superbly. They sent a really cool catalog with all of their products and I will not hesitate to order again. Thanks , guys, for a job well done. A pleasure.”

Helpful Report

Posted 9 years ago

“Fair prices and fast delivery I will shop here agin.”

Helpful Report

Posted 9 years ago

“easy to use website, mailed out quickly”

Helpful Report

Posted 9 years ago

“Great products! Fast Service!”

Helpful Report

Posted 9 years ago

“Great product, great pricing, fast delivery! Very satisfied. Will be a returning customer!!”

Helpful Report

Posted 9 years ago

“Fet Pak is the only company I can order from and KNOW it will arrive in a couple days. They are consistant and efficient!”

Helpful Report

Posted 9 years ago

Fetpak Holdings, LLC is rated 4.8 based on 3,094 reviews