Field and Trek Reviews

Name: Field and Trek
Rating: 4.17

4.2 Rating 4,777 Reviews

79 %

of reviewers recommend Field and Trek

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4.2

Based on 4,777 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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support@fieldandtrek.com

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Field and Trek 5 star review on 17th November 2017

Jeanette Helsted

Field and Trek 5 star review on 9th September 2017

Anonymous

Field and Trek 5 star review on 25th July 2017

Matthew Aves

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“nor got the item yet so find this a little hard to review - !! make sure the item has been delivered and then i can review !”

Helpful Report

Posted 9 years ago

“Still waiting for delivery, Yodel have lost parcel, why am I not surprised!! Cannot understand why companies who want to develop strong commerce relationships with customers use this logistics company? Call to Field & Trek customer service was a very poor experience, gentleman who answered my call had no interest in helping me, no offer to help sort out with Yodel or an offer of replacement. I had to insist on a refund and this was finally given after much debate. I would rather had replacement but at no time was this offered !!! Will not use this company again.”

Helpful Report

Posted 9 years ago

“Very late delivery and packaged badly although items were ok themselves.”

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Posted 9 years ago

“Good value items & order promptly dealt with.”

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Posted 9 years ago

“Fantastic products along with a great choice of products and great customer service”

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Posted 9 years ago

“Fast delivery, value for money.”

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Posted 9 years ago

“Quick delivery. Good communication via email to keep me updated on delivery. Good quality products for good value”

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Posted 9 years ago

“Goods arrived promptly. They were as ordered. I am really happy with them particularly the Karrimor tee shirt. I have no excuses now - time to start running!”

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Posted 9 years ago

“Good service. Parcel arrived within said time.”

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Posted 9 years ago

“VERY FAST EFFICIENT SERVISE, KEPT ME INFORMED AT EVERY STAGE. THE ADIDAS NOVA STABILITY TRAINERS ARE EXACTLY AS DISCIBED IN THE ADVERT, REALLY IMPRESSED FROM START TO FINISH.”

Helpful Report

Posted 9 years ago

“Very pleased with my purchase and delivery quicker than imagined. I do think the postage costs are quite high compared to other online retailers though.”

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Posted 9 years ago

“Great service. Ordered my Keen Sandals on the Saturday - delivered on Tuesday and giving them a "test drive" before my holiday next week. Brilliant”

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Posted 9 years ago

“Delivery was made 2 days earlier than scheduled.”

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Posted 9 years ago

“Excellent service. Kept updated with order status. Boots arrived quickly. Very”

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Posted 9 years ago

“excellence service”

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Posted 9 years ago

“Super service - on time and exactly as ordered. Thank you.”

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Posted 9 years ago

“Excellent fast service, will be added to my favourites list”

Helpful Report

Posted 9 years ago

“I appreciate the price of the shoes which I purchased as it was lower than other suppliers. However, I was extremely disappointed with the quality of service and delivery. I paid an extra £6.99 to have next day delivery and this failed to happen. This was not through any fault of mine, the courier failed to call our office or my mobile number when he found the main door to the building closed. It is very clear on the outside of the building which buttons to press to call our office and I would have answered immediately. Furthermore, it was not possible to speak to anyone at Yodel and their online support service gave me incorrect information. After the courier had failed to deliver at 17.35 they twice told me I should continue to wait as the parcel was on its way. I do not think it is right that I am charged £6.99 for a service that I did not receive, however the number for Field and Trek is never answered when I try to call it. Yet that amount was charged from my account even before I received the parcel. This is not good customer service.”

Helpful Report

Posted 9 years ago

“Fantastic! I ordered trainers late on Saturday afternoon and they were delivered Monday morning. I have had Merrell shoes before; these are robust, comfortable and offer support to my sometimes painful feet. I use them for walking my dogs and they are usually waterproof. They were a very good price. A good service all round and I will use Field and Trek again.”

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Posted 9 years ago

“Ordered one item and then emailed customer services asking if they could add another item to my order. Received no reply.”

Helpful Report

Posted 9 years ago

Field and Trek is rated 4.2 based on 4,777 reviews