Field and Trek Reviews

Name: Field and Trek
Rating: 4.17

4.2 Rating 4,777 Reviews

79 %

of reviewers recommend Field and Trek

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4.2

Based on 4,777 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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support@fieldandtrek.com

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Field and Trek 5 star review on 17th November 2017

Jeanette Helsted

Field and Trek 5 star review on 9th September 2017

Anonymous

Field and Trek 5 star review on 25th July 2017

Matthew Aves

Anonymous

Anonymous // 01/01/2019

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“Just within 4 days deliverd in Holland. Excellent”

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Posted 11 years ago

“Very quick service. Good prices. Good staff.”

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Posted 11 years ago

“just recieved my clasic trainers ,very pleased,fast delivery good price but the only downside was the free gift that arived smashed....more packing around china goods next time guys !!! a lot more packing lol”

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Posted 11 years ago

“I am very happy with the service I received from Field and Trek . Communication from the company was great , as was the price . I received the right order , in amazingly fast time . 7 days from date of payment to my door in Australia. Fantastic ! Thank you”

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Posted 11 years ago

“Item arrived promptly in perfect condition. Exactly what I ordered. Shipping fee to Rep of Ireland was very reasonable. Plus item was half price, so that was excellent. Overall, very happy and would recommend.”

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Posted 11 years ago

“I was very pleased with the overall procedure from order to delivery. Very fast and accurate. I will most definitely be using you again.”

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Posted 11 years ago

“Very pleased. Item arrived promptly, well packaged and with a free gift as a surprise.”

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Posted 11 years ago

“Product ordered on Wednesday afternoon and delivered on Saturday morning, standard service, so well within the 5 working days. Very pleased.”

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Posted 11 years ago

“Brasher boots for my wife, half the RRP and very quickly with us. Excellent item, excellent processing, Excellent value. I hope that any future customer service would match the excellent record so far. Keep up the good work. Best regards”

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Posted 11 years ago

“Good fast reliable service thanks”

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Posted 11 years ago

“I have just received my boots - they are excellent quality as you would expect from Asolo, and the price could not be matched by anyone else online or otherwise. Also, thanks for a very speedy delivery - I will be able to wear them on a hiking trip this weekend. Great work guys :)”

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Posted 11 years ago

“I was really impressed with the item I'd bought, the cost and the speed of delivery.”

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Posted 11 years ago

“Initially I had problems with the payment at the checkout which I put down to the parental lock on my computer. When I had surmounted this the service was quite satisfactory.”

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Posted 11 years ago

“For several years now, I've bought things from Field &Trek maybe 4/5 times a year - never a big order; and I've never been disappointed either by the quality of the goods or the efficiency of the service. And of course the prices are competitive, even against other online options.”

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Posted 11 years ago

“Very good value product received on time”

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Posted 11 years ago

“Good easy to use website. Prompt delivery & products exactly as described & very good price. Highly recommend to all.”

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Posted 11 years ago

“Still awaiting my purchase to be delivered it was ordered on the 13 th .”

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Posted 11 years ago

“We ordered a tent on Thursday evening at 6:30 p.m. and paid for next day delivery. The website stated that orders placed before 7 p.m. would be delivered next day. When we got the order confirmation email, it stated orders placed before 4 p.m. would be delivered next day. Due to this, we tried repeatedly to contact Field and Trek to find out when the item would be delivered. Unfortunately, the lack of a customer services phone number made this pretty much impossible as the contacting by email has a quoted reply time of 1 to 5 days. Not much help when chasing a next day delivery order. We even tried phoning stores but none of them would answer. We stayed in all day in case it arrived. As we had no contact from F&T at all on Friday we decided to cancel the order that night. In any case, the original order confirmation stated that at that stage the order had not been accepted and would not be accepted until a dispatch email had been sent. I was very surprised and angered to find that my credit card had already been charged for an order that hadn't been accepted. I hope that this is refunded very quickly. On Saturday, we were surprised to get an email from Yodel to say they would be delivering our F&T order today. We still hadn't had a dispatch email from F&T. The Yodel driver arrived around 10:15 but I refused delivery as we now had the order placed with another company. About an hour later, F&T finally sent the dispatch email, after the goods had been returned. Whilst the goods were brought to us within two days this was not within the expectations we had from the information on their website. We still would have been happy to accept the order being delivered on the Saturday had we been able to find out on Friday that this was when it would be delivered. May I recommend that: 1) the website information is amended to say "after 4 p.m.", if this is the case. 2) the customer services number is made available on the website. 3). More customer service staff are employed so that response times are brought in line with generally accepted levels for a distance selling company.”

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Posted 11 years ago

“My order was everything it said on the tin and arrived super fast”

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Posted 11 years ago

“Delivery was fast - said 5 working days and came in 3 which was great. However there was a problem ordering with the paypal option on the website. I had to hunt around on the internet to get a customer services number and when I called I was told that the company would look into it and phone me back. they had not phoned me back and over an hour had passed. when I phoned again to enquire the man on the phone was helpful but abrupt.”

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Posted 11 years ago

Field and Trek is rated 4.2 based on 4,777 reviews