Finder.com.au Reviews

Name: Finder.com.au
Address: 99 York Street, Sydney, New South Wales
Rating: 4.67

4.7 Rating 821 Reviews

94 %

of reviewers recommend Finder.com.au

4.7

Based on 821 reviews

Customer Service
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About Finder.com.au:

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Location:

99 York Street,
Sydney
New South Wales
2000

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“signed up optus prepaid card and waited my $150 rebate and they just made me not eligible before due date of the rebate. No online chat, no email address, no customer service over the phone. I've tried all these methods. This is a complete scam. They are still advertising the same rebates. Do not believe it. you will not get your cash back.”

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Posted 5 days ago

Hi Jeffrey, Thanks for taking the time to leave this feedback - I'm sorry your experience has left you feeling this way, and I want to look into it. Two things you've raised matter to us: (1) you couldn't get through to anyone via chat, email or phone - that's a failure on our side and I'm sorry, and (2) rewards being marked "Not eligible" before the due date can happen, but it's often something we can overturn once we've verified the customer met the offer's T&Cs. Could you please get in touch through your rewards dash (https://www.finder.com.au/user-profile/rewards) with your Finder account email and your Optus order and activation details? We'll pull your case up and check whether we can re-examine your eligibility. If your reward was rejected in error, we'll put it right. Kind regards, The Finder Team

Posted 3 days ago

“Signed Up OptusThrough Finder, No $300 Gift Card I signed up for an Optus plan through Finder because they advertised a $300 gift card. My purchase initially showed as tracked, so I expected to receive the reward. However, it later changed to "ineligible" without any clear explanation. I'm already on the Optus plan, so I met my part of the offer. This feels very misleading and disappointing. The promotion attracted me to sign up, but the promised reward was not honoured. Based on my experience, I would not rely on Finder's promotional offers. Be very careful before signing up through their website, as my experience has been frustrating and misleading. Please use the SHOPBACK they are amazing and very fast with rewards payments.”

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Posted 6 days ago

Hi Pavithra, Thanks for sharing this, I'm sorry your Optus reward experience has left you feeling this way, and I want to look into it. A reward moving from "tracked" to "ineligible" without a clear reason is frustrating, and it's not always the final answer. In many cases we can review the decision once we've verified the customer met the offer's T&Cs and if a reward was rejected in error, we put it right. The best way for us to look at your case is through your Rewards Hub, log in at finder.com.au/user-profile/rewards where you can see your current reward status and get in touch with our team directly from there. We'll pull your case up and check whether your eligibility can be re-examined. Kind regards, The Finder Customer Care team

Posted 3 days ago

“Finder seems like a scam to me. They have repeatedly made false statements and in my view cannot be trusted. They are now refusing to pay out on an offer that I have clearly met the terms of! First, Finder made misleading statements on OzBargain as to the time when rewards would be paid. I raised this with Finder to get clarification and they eventually admitted this but took no action; essentially saying 'our mistake, deal with it'. Now, the time has finally come to redeem the offer and suddenly I am now marked as ineligible, despite meeting all of the criteria (including using the Finder Comparison Service). I even have screen-captures of my doing so. I am left putting up with multiple emails a day of spam and having given my personal information away on the false pretences.”

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Posted 6 days ago

Hi Lachlan, Thanks for taking the time to write this, reading through, it's clear this has been frustrating across a few fronts, and we want to look at it properly. The most important piece first: a reward being marked "ineligible" isn't always the final answer. If you used the Finder Comparison Service and have the screen captures to show it, that's exactly the kind of evidence we'd want to review. The quickest way to get your case looked at is through your Rewards Hub at finder.com.au/user-profile/rewards. Log in there to see your current reward status and get in touch with our team directly, with your account and campaign already attached. Send your screen captures through and we'll re-examine your eligibility. If it was rejected in error, we'll put it right. On the OzBargain wording and the marketing emails: send those through the same channel and we'll follow each one up. You can also update your email preferences or unsubscribe from any Finder email directly, which should take effect immediately. Kind regards, The Finder Customer Care team

Posted 3 days ago

“Went on to find a better deal on an item. But was currently on the best they had available Now constantly getting spam calls all day by multiple numbers. Tried un subscribing and blocking numbers. But the numbers just keep changing”

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Posted 2 weeks ago

Hi there, Thanks for sharing your feedback. We're sorry to hear about your experience. This is certainly not the experience we want you to have. Based on what you've described, the calls may be coming from our energy comparison partner, CIMET (https://www.finder.com.au/how-does-finder-work-with-cimet). The follow-up call is meant to help those struggling with switching, but that clearly isn't what has happened here. We'd like to investigate this further and help put a stop to the calls. I'll contact you privately to gather a few details that CIMET requires so we can investigate the issue and request that your details be added to their Do Not Contact list. Thank you for bringing this to our attention, and we apologise for the inconvenience this has caused. Sincerely, Anndy at Finder

Posted 1 week ago

“I was impressed by how quickly and professionally my case was managed. Thanks to their efficiency, my withdrawal issue was resolved without unnecessary delays. They maintained transparent communication and kept me updated at every stage. The consistency of their support made a challenging situation much easier to navigate.”

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Posted 4 months ago

“I love finder I never knew how good my credit score was”

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Posted 2 years ago

“I have try this but wasn't give me any solution i need fall”

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Posted 6 years ago

“Doesn't tell much about why it gave you this rate, no information, just rate and I doubt it's right because it gives me a good rate (only -2 from excellent) although my credit history is more than excellent!!!”

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Posted 6 years ago

Hi there, Thank you for leaving us feedback. There are factors that can affect your credit score so it’s important to check the information in your credit file, as incorrect listings can lower the score. Basically, in the credit report, you’ll be able to see all the listings and changes in your information. If you need some corrections made, you may have to contact the credit bureau directly. Meantime, you can also reach out to our Customer Care team if you need further guidance with your credit score and report. Please feel free to chat with us live or send us an email at gxcustomercare@finder.com. We’re happy to assist. Hope to hear from you!

Posted 6 years ago

“Totally a waste of my time”

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Posted 6 years ago

“This didn't work for me. I found the search wasn't very good and the coupons didn't really offer anything that I couldn't just get in store. Probably won't bother using this again.”

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Posted 6 years ago

“I was after some real advice and was preferred to an American website. In a word useless!”

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Posted 6 years ago

Hi Ron, Sorry to hear we were unable to provide you with the information you were looking for. If you reach out to our customer service team at gxcustomercare@finder.com, they should be able to point you in the right direction. Please note, however, that we’re unable to provide specific financial advice.

Posted 6 years ago

“U have tried to verify my email to set up profile a number of times and it Just goes in circles. Pathetic service if the basics can't be achieved.”

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Posted 6 years ago

Hi, We’re sorry to hear we were unable to verify your email address. Sometimes this can happen if you haven’t entered the correct details or if there were internet issues at the time of inputting your details. If your email still isn’t verified, please email our team at gxcustomercare@finder.com and they can assist you.

Posted 6 years ago

“It is not a good website. No one is ever available on chat and that’s the only way to communicate. When you do ask a question no one gets back to you. Can’t see the point of this website at all.”

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Posted 6 years ago

Hi Vera, Our online chat service is available 24/7 so there should have been someone available to speak with you. If you’d like assistance, you’re welcome to also email our team at gxcustomercare@finder.com.

Posted 6 years ago

“Your information is incorrect”

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Posted 6 years ago

Hi, Thanks for sharing this feedback. Can you please share details about what information you think is incorrect, and which page this sits on? Please send this to our publishing team at aupublishing@finder.com so they can update this as a priority.

Posted 6 years ago

“Tried to put in licence identification but would t accept it very annoying for a digitally challenged person.jonelhatty2@bigpond”

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Posted 6 years ago

Hi, We’re sorry you didn’t have a positive experience on Finder. If you’re identification wasn’t accepted, this may have happened if you entered your card number instead of your license number or if you didn’t enter the full name that appears on your license. If you’d like to try again, please check that you entered the correct details and that you didn’t have internet issues at the time of inputting your details. If you still don’t receive a confirmation email, please email our team at gxcustomercare@finder.com and they can assist you.

Posted 6 years ago

“Requested to speak with someone over the phone and didn't even get a response from the chat for 2 days!!!”

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Posted 6 years ago

Hi, We’re sorry for the delay in coming back to you - that’s our mistake. We’ll send you a private message to get your best contact number so we can get one of our customer service representatives call you right away. We apologise for the inconvenience, and we hope you visit Finder again soon.

Posted 6 years ago

“No they couldn't find my email at all 🤷🏻‍♀️”

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Posted 6 years ago

Hi Patrice, Thanks for your review. We’d like to look into this for you. If you can provide more details about how we can help you, our customer care team may be able to explain why we were unable to locate your email. You can contact them on gxcustomercare@finder.com

Posted 6 years ago

“Really Boring same on crap”

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Posted 6 years ago

Hi, Sorry to hear you didn’t have a positive experience on Finder. If you have ideas about how we can improve the user experience or our site content, please email us at gxcustomercare@finder.com.

Posted 6 years ago

“Hopeless. Couldn't remember previous login details so decided to renew sign-in with different details. Wouldn't let me. Know I don't know if my personal details have gone to someone else to use. No feed back from Finder staff, no return phone calls or emails.”

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Posted 6 years ago

Sorry to hear you were unable to sign up using your new details. We have strict security measures in place to ensure your personal information is not passed on to anyone else. Please get in touch with our customer service team at gxcustomercare@finder.com so they can help you create a new account. Alternatively, if you send us a direct message with your contact number we can have a member of the team call you directly. Thanks, The Finder team

Posted 6 years ago

“Gave me false hope and a false credit score very unhappy”

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Posted 6 years ago

Hi, We’re sorry to hear your unhappy with your experience on Finder. If you can please provide some more details with our Customer Care team via gxcustomercare@finder.com hopefully we can get to the bottom of your false score and try and solve the issue.

Posted 6 years ago

Finder.com.au is rated 4.7 based on 821 reviews