Finder.com.au Reviews

Name: Finder.com.au
Address: 99 York Street, Sydney, New South Wales
Rating: 4.65

4.7 Rating 830 Reviews

93 %

of reviewers recommend Finder.com.au

4.7

Based on 830 reviews

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About Finder.com.au:

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Location:

99 York Street,
Sydney
New South Wales
2000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so good loved every moment”

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Posted 2 days ago

“Signed up to Dodo Internet on a particular price and later Dodo increased its price a month later. So the savings are kind of misleading.”

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Posted 5 days ago

Hi there, Thanks for taking the time to leave a review, and sorry to hear your Dodo plan went up so soon after you signed up. That's frustrating, especially when you've switched to save money. To give some context: the prices we show are the ones providers are offering at the time you compare. Around July, many internet providers reviewed and increased their prices slightly (I think Dodo was around $2-$3 a month), partly due to annual NBN wholesale cost changes, so a number of customers saw increases shortly after signing up. We include notes on our pages that provider prices can change, but we appreciate that doesn't make an unexpected increase any easier. If your new price no longer feels like good value, it's worth checking whether you're on a no lock-in contract. Many NBN plans are month to month, so you may be able to switch without a fee. You're welcome to run a fresh comparison on Finder to see how your current plan stacks up against today's prices. If you have the $75 reward coming, you might want to wait until it is paid out as the gift card should outweigh the monthly increase. Thanks again for the feedback. It helps us keep improving how we present this information. The Finder team

Posted 5 days ago

“No persons available to chat to. They want an email address. I had an unusual insurance question.”

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Posted 1 week ago

Hi there, Sorry to hear about this experience — we don't want anyone hitting a dead end like that. Our chat team is available during business hours (9am–4pm Mon–Fri AEST), though for account-specific or detailed questions we sometimes need an email so we can look into things properly. If you'd like to give us another go, we'd be happy to help sort out your insurance question — feel free to reach out again through our chat during those hours or at gx-customercare@finder.com. Sincerely, May at Finder

Posted 1 week ago

“It was good. Thank you.”

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Posted 2 weeks ago

Hi Behrooz, Thanks so much for the 5-star review and the kind words — really glad we could help you out! If there's ever anything else you need, we're always here. Sincerely, May at Finder

Posted 2 weeks ago

“Impossible to get ahold of. Never received gift card and never received any correspondence back to my several emails”

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Posted 1 month ago

Thanks for your feedback, Andrew. We're sorry to hear you’ve had trouble getting in touch and haven’t received your gift card or a response to your emails. If you still need a hand, please email us at help-au@finder.com or log in to your Finder account and chat with us via live chat. Our team can look into this for you and help get things sorted. Sincerely, May at Finder

Posted 1 month ago

“finding a good personal loan is hard but i think finder is good”

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Posted 1 month ago

Thanks so much for the kind words, Arjie - really appreciate it. Personal loans can be a maze with so many lenders and rate variations, so glad we made it a bit easier. Come back any time you're comparing anything. The Finder Team

Posted 1 month ago

“Wish I could give less than one star, My reward was due in August and moved to September and still validating. Finder are a big scammer”

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Posted 1 month ago

Hi Stanley, I hear you — the "due August, moved to September" shift is genuinely frustrating and doesn't reflect the timing we quote up front. I'd like to get to the bottom of yours. Head to your Rewards Hub at finder.com.au/user-profile/rewards and click through to chat with our team — we'll pull your reward record and give you a straight answer on where it's stuck. The Finder Team

Posted 1 month ago

“optus 365 day plan 150 dollar reward. Come payout time and find I suddenly am ineligible. Checked periodically, then within the last month rug pulled. Too good to be true. Lesson learned.”

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Posted 2 months ago

Hi Andrew, Understand that would be frustrating. But all is not lost. When statuses flip to ineligible right around the payout mark, it's almost always triggered by an automated batch sync glitch or a tracking disruption on the backend during processing. If you kept the service active through the holding period and met the terms, jump into Live Chat (https://www.finder.com.au/contact-us) with your Finder account email, Optus service details, and original activation receipt. The support team can manually pull your tracking logs, verify your eligibility, and get it escalated to be sorted out for you.

Posted 2 months ago

“Good service”

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Posted 2 months ago

Thanks so much for the kind words! Really appreciate you taking the time to share that. Cheers, The Finder Team

Posted 2 months ago

“signed up optus prepaid card and waited my $150 rebate and they just made me not eligible before due date of the rebate. No online chat, no email address, no customer service over the phone. I've tried all these methods. This is a complete scam. They are still advertising the same rebates. Do not believe it. you will not get your cash back.”

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Posted 3 months ago

Hi Jeffrey, Thanks for taking the time to leave this feedback - I'm sorry your experience has left you feeling this way, and I want to look into it. Two things you've raised matter to us: (1) you couldn't get through to anyone via chat, email or phone - that's a failure on our side and I'm sorry, and (2) rewards being marked "Not eligible" before the due date can happen, but it's often something we can overturn once we've verified the customer met the offer's T&Cs. Could you please get in touch through your rewards dash (https://www.finder.com.au/user-profile/rewards) with your Finder account email and your Optus order and activation details? We'll pull your case up and check whether we can re-examine your eligibility. If your reward was rejected in error, we'll put it right. Kind regards, The Finder Team

Posted 3 months ago

“Signed Up OptusThrough Finder, No $300 Gift Card I signed up for an Optus plan through Finder because they advertised a $300 gift card. My purchase initially showed as tracked, so I expected to receive the reward. However, it later changed to "ineligible" without any clear explanation. I'm already on the Optus plan, so I met my part of the offer. This feels very misleading and disappointing. The promotion attracted me to sign up, but the promised reward was not honoured. Based on my experience, I would not rely on Finder's promotional offers. Be very careful before signing up through their website, as my experience has been frustrating and misleading. Please use the SHOPBACK they are amazing and very fast with rewards payments.”

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Posted 3 months ago

Hi Pavithra, Thanks for sharing this, I'm sorry your Optus reward experience has left you feeling this way, and I want to look into it. A reward moving from "tracked" to "ineligible" without a clear reason is frustrating, and it's not always the final answer. In many cases we can review the decision once we've verified the customer met the offer's T&Cs and if a reward was rejected in error, we put it right. The best way for us to look at your case is through your Rewards Hub, log in at finder.com.au/user-profile/rewards where you can see your current reward status and get in touch with our team directly from there. We'll pull your case up and check whether your eligibility can be re-examined. Kind regards, The Finder Customer Care team

Posted 3 months ago

“Finder seems like a scam to me. They have repeatedly made false statements and in my view cannot be trusted. They are now refusing to pay out on an offer that I have clearly met the terms of! First, Finder made misleading statements on OzBargain as to the time when rewards would be paid. I raised this with Finder to get clarification and they eventually admitted this but took no action; essentially saying 'our mistake, deal with it'. Now, the time has finally come to redeem the offer and suddenly I am now marked as ineligible, despite meeting all of the criteria (including using the Finder Comparison Service). I even have screen-captures of my doing so. I am left putting up with multiple emails a day of spam and having given my personal information away on the false pretences.”

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Posted 3 months ago

Hi Lachlan, Thanks for taking the time to write this, reading through, it's clear this has been frustrating across a few fronts, and we want to look at it properly. The most important piece first: a reward being marked "ineligible" isn't always the final answer. If you used the Finder Comparison Service and have the screen captures to show it, that's exactly the kind of evidence we'd want to review. The quickest way to get your case looked at is through your Rewards Hub at finder.com.au/user-profile/rewards. Log in there to see your current reward status and get in touch with our team directly, with your account and campaign already attached. Send your screen captures through and we'll re-examine your eligibility. If it was rejected in error, we'll put it right. On the OzBargain wording and the marketing emails: send those through the same channel and we'll follow each one up. You can also update your email preferences or unsubscribe from any Finder email directly, which should take effect immediately. Kind regards, The Finder Customer Care team

Posted 3 months ago

“Went on to find a better deal on an item. But was currently on the best they had available Now constantly getting spam calls all day by multiple numbers. Tried un subscribing and blocking numbers. But the numbers just keep changing”

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Posted 3 months ago

Hi there, Thanks for sharing your feedback. We're sorry to hear about your experience. This is certainly not the experience we want you to have. Based on what you've described, the calls may be coming from our energy comparison partner, CIMET (https://www.finder.com.au/how-does-finder-work-with-cimet). The follow-up call is meant to help those struggling with switching, but that clearly isn't what has happened here. We'd like to investigate this further and help put a stop to the calls. I'll contact you privately to gather a few details that CIMET requires so we can investigate the issue and request that your details be added to their Do Not Contact list. Thank you for bringing this to our attention, and we apologise for the inconvenience this has caused. Sincerely, Anndy at Finder

Posted 3 months ago

“Finder make me happy”

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Posted 4 months ago

Hi Mazeng, Thanks so much for your 5-star review! We’re really happy to hear that Finder made you happy 😊 We really appreciate your support and look forward to you visiting finder.com.au again. We’re always here if you need help comparing options or finding ways to save in the future. Sincerely, May at Finder

Posted 4 months ago

“I was impressed by how quickly and professionally my case was managed. Thanks to their efficiency, my withdrawal issue was resolved without unnecessary delays. They maintained transparent communication and kept me updated at every stage. The consistency of their support made a challenging situation much easier to navigate.”

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Posted 7 months ago

“I used Hackshift360 for a digital consultation and support service, and the experience was smooth from start to finish. Communication was clear, professional, and timely, and they took the time to explain each step properly. I appreciated their structured approach and attention to detail throughout the process. Overall, it was a reliable and straightforward experience, and I’m satisfied with the service provided.”

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Posted 9 months ago

“I got in touch with HACKSHIFT360 because I needed help getting back some files and information I misplaced during a system mix-up. Their team was very calm, supportive, and walked me through everything without making it complicated. They managed to restore what I needed and even advised me on how to avoid the same issue later. Really glad I reached out to them.”

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Posted 10 months ago

“I reached out to Hackshift360 for help with setting up secure remote access to a device, and their team handled everything professionally. The process was smooth, fast, and very clear from start to finish. They kept me updated throughout and made sure I understood how the access worked. I appreciate their honesty, technical skill, and efficiency , definitely a reliable team for anyone who needs expert remote access support.”

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Posted 10 months ago

“What it did for me was to show me that I was already on the best possible deal with PD insurance. A little known company that has been very good to us over the years, especially with claims. Can't seem to do any better with car insurance”

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Posted 1 year ago

“I didn't know we got called which meant a lot, janelle (( I am hoping I spelt correctly )) was super kind and spoke to me with a nice calming and understanding voice especially as my child was tired and crying all over me, helped me through the steps even explained how everything goes and even answered my questions. More people Iike that makes a huge difference, I hope she has a lovely weekend! Thank you for the support and help!”

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Posted 1 year ago

Hi Mikylah, Thank you for your wonderful review! We’re so pleased to hear that our team provided the support and understanding you needed during a busy moment. Delivering great service when it matters most is at the heart of what we do, and your kind words truly mean a lot to us. We’ll make sure to pass along your lovely feedback to Janelle—it will surely brighten her day! Feel free to reach out if you have any questions or need assistance. Sincerely, Anndy at Finder

Posted 1 year ago

Finder.com.au is rated 4.7 based on 830 reviews