Finder.com.au Reviews

Name: Finder.com.au
Address: 99 York Street, Sydney, New South Wales
Rating: 4.66

4.7 Rating 826 Reviews

93 %

of reviewers recommend Finder.com.au

4.7

Based on 826 reviews

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About Finder.com.au:

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Location:

99 York Street,
Sydney
New South Wales
2000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to get ahold of. Never received gift card and never received any correspondence back to my several emails”

Helpful Report

Posted 5 days ago

Thanks for your feedback, Andrew. We're sorry to hear you’ve had trouble getting in touch and haven’t received your gift card or a response to your emails. If you still need a hand, please email us at help-au@finder.com or log in to your Finder account and chat with us via live chat. Our team can look into this for you and help get things sorted. Sincerely, May at Finder

Posted 5 days ago

“finding a good personal loan is hard but i think finder is good”

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Posted 1 week ago

Thanks so much for the kind words, Arjie - really appreciate it. Personal loans can be a maze with so many lenders and rate variations, so glad we made it a bit easier. Come back any time you're comparing anything. The Finder Team

Posted 1 week ago

“Wish I could give less than one star, My reward was due in August and moved to September and still validating. Finder are a big scammer”

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Posted 2 weeks ago

Hi Stanley, I hear you — the "due August, moved to September" shift is genuinely frustrating and doesn't reflect the timing we quote up front. I'd like to get to the bottom of yours. Head to your Rewards Hub at finder.com.au/user-profile/rewards and click through to chat with our team — we'll pull your reward record and give you a straight answer on where it's stuck. The Finder Team

Posted 1 week ago

“optus 365 day plan 150 dollar reward. Come payout time and find I suddenly am ineligible. Checked periodically, then within the last month rug pulled. Too good to be true. Lesson learned.”

Helpful Report

Posted 3 weeks ago

Hi Andrew, Understand that would be frustrating. But all is not lost. When statuses flip to ineligible right around the payout mark, it's almost always triggered by an automated batch sync glitch or a tracking disruption on the backend during processing. If you kept the service active through the holding period and met the terms, jump into Live Chat (https://www.finder.com.au/contact-us) with your Finder account email, Optus service details, and original activation receipt. The support team can manually pull your tracking logs, verify your eligibility, and get it escalated to be sorted out for you.

Posted 3 weeks ago

“Good service”

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Posted 1 month ago

Thanks so much for the kind words! Really appreciate you taking the time to share that. Cheers, The Finder Team

Posted 4 weeks ago

“signed up optus prepaid card and waited my $150 rebate and they just made me not eligible before due date of the rebate. No online chat, no email address, no customer service over the phone. I've tried all these methods. This is a complete scam. They are still advertising the same rebates. Do not believe it. you will not get your cash back.”

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Posted 1 month ago

Hi Jeffrey, Thanks for taking the time to leave this feedback - I'm sorry your experience has left you feeling this way, and I want to look into it. Two things you've raised matter to us: (1) you couldn't get through to anyone via chat, email or phone - that's a failure on our side and I'm sorry, and (2) rewards being marked "Not eligible" before the due date can happen, but it's often something we can overturn once we've verified the customer met the offer's T&Cs. Could you please get in touch through your rewards dash (https://www.finder.com.au/user-profile/rewards) with your Finder account email and your Optus order and activation details? We'll pull your case up and check whether we can re-examine your eligibility. If your reward was rejected in error, we'll put it right. Kind regards, The Finder Team

Posted 1 month ago

“Signed Up OptusThrough Finder, No $300 Gift Card I signed up for an Optus plan through Finder because they advertised a $300 gift card. My purchase initially showed as tracked, so I expected to receive the reward. However, it later changed to "ineligible" without any clear explanation. I'm already on the Optus plan, so I met my part of the offer. This feels very misleading and disappointing. The promotion attracted me to sign up, but the promised reward was not honoured. Based on my experience, I would not rely on Finder's promotional offers. Be very careful before signing up through their website, as my experience has been frustrating and misleading. Please use the SHOPBACK they are amazing and very fast with rewards payments.”

Helpful Report

Posted 1 month ago

Hi Pavithra, Thanks for sharing this, I'm sorry your Optus reward experience has left you feeling this way, and I want to look into it. A reward moving from "tracked" to "ineligible" without a clear reason is frustrating, and it's not always the final answer. In many cases we can review the decision once we've verified the customer met the offer's T&Cs and if a reward was rejected in error, we put it right. The best way for us to look at your case is through your Rewards Hub, log in at finder.com.au/user-profile/rewards where you can see your current reward status and get in touch with our team directly from there. We'll pull your case up and check whether your eligibility can be re-examined. Kind regards, The Finder Customer Care team

Posted 1 month ago

“Finder seems like a scam to me. They have repeatedly made false statements and in my view cannot be trusted. They are now refusing to pay out on an offer that I have clearly met the terms of! First, Finder made misleading statements on OzBargain as to the time when rewards would be paid. I raised this with Finder to get clarification and they eventually admitted this but took no action; essentially saying 'our mistake, deal with it'. Now, the time has finally come to redeem the offer and suddenly I am now marked as ineligible, despite meeting all of the criteria (including using the Finder Comparison Service). I even have screen-captures of my doing so. I am left putting up with multiple emails a day of spam and having given my personal information away on the false pretences.”

Helpful Report

Posted 1 month ago

Hi Lachlan, Thanks for taking the time to write this, reading through, it's clear this has been frustrating across a few fronts, and we want to look at it properly. The most important piece first: a reward being marked "ineligible" isn't always the final answer. If you used the Finder Comparison Service and have the screen captures to show it, that's exactly the kind of evidence we'd want to review. The quickest way to get your case looked at is through your Rewards Hub at finder.com.au/user-profile/rewards. Log in there to see your current reward status and get in touch with our team directly, with your account and campaign already attached. Send your screen captures through and we'll re-examine your eligibility. If it was rejected in error, we'll put it right. On the OzBargain wording and the marketing emails: send those through the same channel and we'll follow each one up. You can also update your email preferences or unsubscribe from any Finder email directly, which should take effect immediately. Kind regards, The Finder Customer Care team

Posted 1 month ago

“Went on to find a better deal on an item. But was currently on the best they had available Now constantly getting spam calls all day by multiple numbers. Tried un subscribing and blocking numbers. But the numbers just keep changing”

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Posted 1 month ago

Hi there, Thanks for sharing your feedback. We're sorry to hear about your experience. This is certainly not the experience we want you to have. Based on what you've described, the calls may be coming from our energy comparison partner, CIMET (https://www.finder.com.au/how-does-finder-work-with-cimet). The follow-up call is meant to help those struggling with switching, but that clearly isn't what has happened here. We'd like to investigate this further and help put a stop to the calls. I'll contact you privately to gather a few details that CIMET requires so we can investigate the issue and request that your details be added to their Do Not Contact list. Thank you for bringing this to our attention, and we apologise for the inconvenience this has caused. Sincerely, Anndy at Finder

Posted 1 month ago

“Finder make me happy”

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Posted 2 months ago

Hi Mazeng, Thanks so much for your 5-star review! We’re really happy to hear that Finder made you happy 😊 We really appreciate your support and look forward to you visiting finder.com.au again. We’re always here if you need help comparing options or finding ways to save in the future. Sincerely, May at Finder

Posted 2 months ago

“I was impressed by how quickly and professionally my case was managed. Thanks to their efficiency, my withdrawal issue was resolved without unnecessary delays. They maintained transparent communication and kept me updated at every stage. The consistency of their support made a challenging situation much easier to navigate.”

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Posted 5 months ago

“I used Hackshift360 for a digital consultation and support service, and the experience was smooth from start to finish. Communication was clear, professional, and timely, and they took the time to explain each step properly. I appreciated their structured approach and attention to detail throughout the process. Overall, it was a reliable and straightforward experience, and I’m satisfied with the service provided.”

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Posted 7 months ago

“I got in touch with HACKSHIFT360 because I needed help getting back some files and information I misplaced during a system mix-up. Their team was very calm, supportive, and walked me through everything without making it complicated. They managed to restore what I needed and even advised me on how to avoid the same issue later. Really glad I reached out to them.”

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Posted 8 months ago

“I reached out to Hackshift360 for help with setting up secure remote access to a device, and their team handled everything professionally. The process was smooth, fast, and very clear from start to finish. They kept me updated throughout and made sure I understood how the access worked. I appreciate their honesty, technical skill, and efficiency , definitely a reliable team for anyone who needs expert remote access support.”

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Posted 9 months ago

“What it did for me was to show me that I was already on the best possible deal with PD insurance. A little known company that has been very good to us over the years, especially with claims. Can't seem to do any better with car insurance”

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Posted 1 year ago

“I didn't know we got called which meant a lot, janelle (( I am hoping I spelt correctly )) was super kind and spoke to me with a nice calming and understanding voice especially as my child was tired and crying all over me, helped me through the steps even explained how everything goes and even answered my questions. More people Iike that makes a huge difference, I hope she has a lovely weekend! Thank you for the support and help!”

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Posted 1 year ago

Hi Mikylah, Thank you for your wonderful review! We’re so pleased to hear that our team provided the support and understanding you needed during a busy moment. Delivering great service when it matters most is at the heart of what we do, and your kind words truly mean a lot to us. We’ll make sure to pass along your lovely feedback to Janelle—it will surely brighten her day! Feel free to reach out if you have any questions or need assistance. Sincerely, Anndy at Finder

Posted 1 year ago

“So many ways to save”

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Posted 1 year ago

Hi Frank, Thank you for your 5-star rating! We’re excited to know that you’re discovering numerous ways to save with Finder. We look forward to seeing you explore the best deals available and assisting you in comparing options that provide even more opportunities to save and make informed decisions. Your positive feedback inspires us to continue delivering great services. The Finder team is grateful for your support! Sincerely, May at Finder

Posted 1 year ago

“Hi Angela Thank you for helping me choose a value for money discounted energy and gas plan through Finder. Appreciate your help.”

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Posted 1 year ago

Hi Jatinder, Thank you for your kind words and for recognising the excellent service Angela provided through our energy comparison service. We're thrilled to know you found great value in what we do! If you ever need to compare more financial products in the future, we're always here to assist. Sincerely, Anndy at Finder

Posted 1 year ago

“Lola was very helpful at changing me to a better energy plan.”

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Posted 1 year ago

Hi Jim, Thank you so much for sharing your positive experience comparing energy plans through Finder. We’re so glad to hear that our team helped you switch to a better energy plan. It's our goal to provide a positive experience for our users. If you ever need assistance again, we’re always here to help! Sincerely, Anndy at Finder

Posted 1 year ago

“I love how comprehensive and unbiased Finder's comparisons are across a wide range of financial products and services. They do the research for you with lots of tips, guides and money calculators. Finder is my go-to before going ahead with a loan or changing my bank accounts for example. The site is very easy to understand with everything laid out well-very user friendly. Keep up the great work Finder!”

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Posted 1 year ago

Hi Lani, Thank you for your positive review! We're delighted that you see Finder as your trusted resource for comparing financial products and making informed choices. It’s wonderful to hear that our tools and content have been valuable to you. We truly appreciate your support and will keep striving to deliver a seamless and user-friendly experience. Feel free to reach out if you have any questions or concerns. Sincerely, Anndy at Finder

Posted 1 year ago

Finder.com.au is rated 4.7 based on 826 reviews