FinestCarMats.co.uk Reviews

Name: FinestCarMats.co.uk
Address: 291 Halley Road, London, 291 Halley Road, London, London
Rating: 4.06

4.1 Rating 1,744 Reviews

76 %

of reviewers recommend FinestCarMats.co.uk

4.1

Based on 1,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 1 star review on 11th November 2024

Akin

FinestCarMats.co.uk 5 star review on 1st October 2023

Kevin Young

FinestCarMats.co.uk 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of mats a not bad but if you need these in a hurry don't order as they take an age to be shipped never mind delivered”

Helpful Report

Posted 1 year ago

Hi there, Thanks for leaving a review, we require 3-8 working days as advertised and showcased at checkout since we make these car mats as a custom tailored service. We do not mass-produce and keep these on the shelf I'm afraid. Thanks for purchasing and the kind words regarding the mat quality.

Posted 1 year ago

“Poor quality! Too forever to arrive and fitting and clips too big to click in 🤣 never again.”

Helpful Report

Posted 1 year ago

“Took for ever to deliver , overall not a good service. And quality suspect !”

Helpful Report

Posted 1 year ago

“This fitted my girlfriends ford fiesta ?!? She ended up with them as they were too short with the clips. Make sure you check the measurements. Quality excellent I can say and made beautiful. Also took over two weeks to come. Not sending back as a ford fiesta got the nicer look 🫣”

Helpful Report

Posted 1 year ago

“The clips were incorrect for fixing and I put the correct make and reg in _ I didn't chase as they took quite a while to get to me”

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Posted 1 year ago

“Quality not good enough. Straight out of the packet the passenger side mat’s plastic clip was completely loose and fell out, leaving a hole in the mat. Use - drivers side after one week, all the stitching came out of the top. Rear seem fine - but they should be, i very rarely carry rear passengers.”

Helpful Report

Posted 1 year ago

“The car mats themselves are great but the actual process in receiving them is diabolical. Info on delivery is rubbish and certainly takes longer than stated”

Helpful Report

Posted 1 year ago

Hi Leslie, During busy periods, we do require 3-9 working days. There can be a delay when a bank holiday as our factory is closed.

Posted 1 year ago

“Delivery took two and half weeks unfortunately so wasn’t happy there when I could of gone local and bought similar quality mats for little bit more money. The quality was alright but wasn’t overly impressed with them and didn’t look like anything in picture with faint stripped pattern on (elite quality)”

Helpful Report

Posted 1 year ago

Hi Craig, Those stripes are made with a hoover, which can be done easily just as you'd do those stripes at home on the carpet :)

Posted 1 year ago

“Over 3 weeks for delivery not a happy bunny”

Helpful Report

Posted 1 year ago

“Don’t fit the car as requested. Have to squeeze them in resulting in a bubble in the middle of the mat”

Helpful Report

Posted 1 year ago

“These mats took an age to get to us. They are already breaking on the driver footwell, would not recommend! Also the mats were two different colours, when we complained we were told it was the grain difference! It wasn't ! Offered a 10% discount but still not a good buy, wouldn't purchase again.”

Helpful Report

Posted 1 year ago

“Ordered a set of Supreme mats on 17 July. Website states delivery in 2-8 working days (including 1-2 days for production, in UK seemingly). A day later I then received a msg from delivery company Evri stating "we expect to receive your item soon". Same tracking msg every day since! Last Friday I contacted FCM's C Services and got a quick reply implying that the issue was with Evri....it isn't, they don't have my mats. Promised a priority response but heard nothing more. There are many similar reviews on Google and Trustpilot so clearly they have major issues and offer misleading commitments on their website. WILL UPDATE AS AND WHEN I GET MY MATS!!”

Helpful Report

Posted 1 year ago

“took over a month to get the order out, so by that time not required. Not the best experience.”

Helpful Report

Posted 1 year ago

“The mats I ordered were supposed to be Cataluna Red Trim, they arrived with a black trim. Please could you re-check my order as the invoice I have doesnt provide this level of information and i am disappointed as the interior of the car is a mix of black and red”

Helpful Report

Posted 1 year ago

“2 week domestic delivery (website says up to 9 days) and the quality on the material on the 'Comfort' option is absolutely horrible. They do fit, though.”

Helpful Report

Posted 1 year ago

“They advertised as next day dispatch but it is not. They advertised as 2-8 working day delivery but unfortunately that did not happen as well. I emailed them twice and asked to cancel and issue a refund because of the delay but they did not and only said wait for couple of more day and you will receive your order”

Helpful Report

Posted 1 year ago

“Car mats are ok, service was poor and delivery was shocking. Website says same day dispatch although I waited 4 weeks for mines to arrive! When I asked for a refund I was told it’s too late.”

Helpful Report

Posted 1 year ago

“They don't stay in place always pop out of the nobs in the car floor”

Helpful Report

Posted 1 year ago

Hi Lakhpreet, Please contact us via email to info@finestcarmats.co.uk and we can happily take a look at this for you. If the fitting's are not as they should be, we will send a new batch to you as soon as. Please do email us and we will happily take care of this :)

Posted 1 year ago

“They don't have a contact number. They are working with evri! Which is they are not professional delivery company I tried to contact both and they didn't know where is my parcel. I spend time to goo evri Enfield depot to ask my parcel. They said they don't know. Car mats is nice but delivery nightmare. Also it's coming very late. You need more customer support. Not automate message?!”

Helpful Report

Posted 1 year ago

Hi Ali, I'm afraid we don't provide a phone line at this time but we work 7 days a week with over 5 customer service agents who work across 7 days. If a call is required, you can contact us via email to let us know you'd like a call with us and we can call to assist you. I'm sorry about the delay you faced with the courier, while we've done everything we can to provide a free delivery service over £20, it's very hard finding the right courier who can provide us a cost effective solution here. Due to the size of the mats, we'd hate to pass on cost's to our customers so the courier we use at this time is the only solution to ensure we can provide a free delivery service. Feel free to reach out to us via email at info@finestcarmats.co.uk and we'd love to see what we can do to help you here.

Posted 1 year ago

“Can’t write a review as they haven’t arrived yet. Hopefully the quality will make up for the delay.”

Helpful Report

Posted 2 years ago

Hi Douglas, Extremely sorry about the delay caused, your order was received, cut & processed the next very day but I'm afraid our courier Evri had issues which caused a few pallets of our orders in turn lost. We had to work on finding out what actually occurred but had to wait a few days as our account manager was away on annual leave. We've been informed they were lost and we turned quickly in getting these 4 pallets cut and processed, please expect them ASAP. If you have any questions, please don't hesitate to contact us through our support channels and we will do everything we can to assist.

Posted 2 years ago

FinestCarMats.co.uk is rated 4.1 based on 1,744 reviews