Hello, I am sorry to hear! In this case I kindly ask you to send us a claim notification through our online store through the link below. Please fill in all the requested details, so your claim can be handled as fast as possible. Our After Sales team will then get back to you shortly.
https://www.finnishdesignshop.com/en-us/reclamation
“I couldn't believe how quickly I received the items and was completely amazed at the highquality craftsmanship of the brushes at such a reasonable price!”
“While I absolutely love my new chair, the shipping/delivery was less than great. The box arrived completely torn up, barely held together by packing tape, and the chair frame wasn’t even wrapped - just thrown in the box to knock around inside. Then the driver just dumped it off and I was left to try getting it up to my flat.
Luckily, the chair was not damaged but I doubt I would purchase any large items again.”
“Service, with a SMILE!! Superb attention to the service of your customers - I placed my order and within two or three business days it was delivered to me - From Finland to me in Australia!! Amazing!! And very much appreciated. I would not hesitate to order or work with the Finnish Design Shoop and their courier, DHL, again. Excellent service - thank you!”
“I purchased a table for shipment to Japan. Initially, there was a problem with my credit card payment, but the support staff were very helpful in tracking down the reason. Communication on the progress of my delivery was clear; it arrived earlier than expected and in perfect condition.”