Hi, thank you for your feedback. I am sorry to hear about this, I noticed you had emailed us about this and this has already been investigated with our warehouse. Our apologies for this unfortunate situation and for any inconvenience this caused to you! Have a great day - Jenna / Finnish Design Shop
Hello, I am sorry to hear about the issue with the shipping. I see my colleague is investigating this with the courier and she will update you about this as soon as she has some news. Thank you for your patience!
“Beautiful teapot, nice quality steel but right out of the box the whistle didn't work, and there is a plug in the handle that keeps falling out. I do love the design, I'm hoping the whistle bird might be defective and that I could be sent a new whistle.”
Hello, I am sorry to hear! But glad to hear you liked the product itself. :-) Please make the claim notification in your account so out After sales team can check this.
“The quality of the HAY glassware is exceptional. It has two purposes, providing a beautiful display that heightens the ambience of any occasion and a lovely light fine vessel from which to savour a drink.
Finding and ordering exactly what I wanted online was easy as was payment. Delivery to Australia over the busy Xmas time was quick and I was regularly updated on the arrival date. It was a pleasure to deal with the Finnish design shop. Thank you”