“I’m very upset with the delivery. I rebooked the delivery day on my day off for it to be delivered which is a week later than scheduled. Delivery supposed to arrive before 6pm today but it still hasnt leave warehouse, it’s already 23:50 here.”
Dear Duy Khanh, Thank you for taking the time to provide us with your feedback regarding your experience on our online shop. We sincerely appreciate your valuable input and apologize for the inconvenience caused.
We completely understand your frustration with the delivery delay and the inconvenience it caused, especially after rescheduling your day off. Your order was shipped from our warehouse as estimated but unfortunately Fedex had delays on the way. Your order is now in destination country and custom will release it in delivery once custom once custom clearance is finished.
Our customer service is happy to help you in any matter via online chat, phone or email.
Best regards,
Sonja/ Finnish Design Shop
“The photos on the site are very accurate to see the colours, amazingly fast and smooth delivery.
I enjoy to see the site for next inspiration as well.”
Hi Nikolaos,
thank you for your feedback! I'm sorry to hear about this.
I checked the situation with the shipment from the tracking code sent to you and it seems GLS is expecting this to be delivered to you during today.
Please don't hesitate to contact our customer service if there is anything we might be able to help you with!
“Wie bei den Bestellungen zuvor hat auch dieses Mal alles bestens funktioniert: Die bestellte Ware wurde im zugesagten Zeitfenster, gut verpackt und in einwandfreiem Zustand geliefert.”
Hi Mary,
thank you for your feedback! I'm sorry to hear about this.
I checked the tracking code we have sent you and unfortunately UPS has informed there as following:
Significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas.
My apologies for the inconvenience this has caused! Seems like the shipment is now anyhow proceeding again to be shortly delivered. If there are anything we can help you with this, please don't hesitate to reach out to our customer service info@finnishdesignshop.com!
Dear Sydney,
Thank you so much for taking the time to share your feedback!
Firstly, we want to apologize for the inconvenience you faced with your shipping. We understand how frustrating it can be to wait for an order that has not yet arrived. This is certainly not the experience we want our customers to have, and we sincerely apologize for any inconvenience caused.
We would like to understand the issue better in order to make things right for you. Could you kindly provide us with more details regarding the problems you encountered with your package?
Please feel free to reach out to us directly, and we will do our best to assist you and resolve the matter to your satisfaction: info@finnishdesignshop.com
Once again, we appreciate your patience and your input. Your feedback is extremely valuable to us as it helps us enhance our services and ensure that such issues are not repeated in the future.
Thank you once again for your understanding and for choosing FinnishDesignShop.com.
Kind regards,
Petteri