“Beautiful, unique item in a classic color, sent so quickly I was amazed. This is my second purchase from Finnish Design. Both purchases were exceptional and impossible to find anywhere else. Always a happy experience.”
“Remplacement très rapide de produits arrivés en mauvais état… réactivité, politesse, efficacité. Réétudier certaines parties du packaging pour éviter la casse…”
Hi, thank you for your feedback!
Happy to hear you like the products, but I'm sorry that you felt advertising to be misleading. The original estimated delivery for your order was in May, but as we got the last out of stock item to our warehouse earlier, we were able to pack and ship your order earlier than expected. I apologise for any inconvenience this might have caused you.
Hope you have a nice day,
Sanna
Dear Claudia,Thank you so much for taking the time to share your feedback about your experience.
I'm sorry about issues with UPS. Our team works tirelessly to provide exceptional customer service and to make sure that every aspect of our website is easy to navigate. We offer product information online on section "Product details" and I apologise if you missed this information.
If there is anything else we can assist you with or if you have any questions, please do not hesitate to contact our customer service online. We are here to help in any way we can!
Thank you once again for your support and we look forward to serving you again soon.
Warm regards,
Sonja
Customer Service Team
“Order and delivery went smoothly. When I had a query someone answered back with 2 very kind emails.
Please make sure people are aware that they must pay duty to UPS to avoid confusion with phishing.
So far I like my shelf although I have not hang it on the wall yet.”