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First Tutors Reviews

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why pay £8 to try a tutor you know nothing about? How far away are they from your home? You can't speak to them to make an initial judgement (the phone number is blocked until you sign up). I know there is a detailed explanation on the site but I reckon the fee should be built in to lesson costs or picked up by First Tutors. There's a strong chance you will try a few tutors until you settle on one.”

Posted 5 years ago

Dear Geoff, Thank you for your feedback. I'm very sorry to hear you think our fees are expensive. Our fees help cover the cost of identity and reference checks on all of our registered tutors. This offers peace of mind to our parents. The distance to the tutor's location is indicated at the top of the request and if there are any problem's at all with a tutor's suitability we ask users to get in touch so we can offer another tutor free of charge. Information surrounding our fees is displayed across various pages of the website. However, I will ensure your feedback is shared with the rest of the team to see if this can be made clearer throughout the process to avoid similar discrepancies in the future. If you would like to discuss this in further detail, please contact our support team enquiries@firsttutors.co.uk and we will be happy to assist you. Kind Regards, First Tutors

Posted 5 years ago

“Very surprised at the cost involved to get in contact with the Tutor”

Posted 5 years ago

Dear Susan, Thank you for your feedback. I'm very sorry to hear our fees came as a surprise for you. Our fees help cover the cost of identity and reference checks on all of our registered tutors. This offers peace of mind to our parents. Information surrounding our fees is displayed across various pages of the website. However, I will ensure your feedback is shared with the rest of the team to see if this can be made clearer throughout the process to avoid similar discrepancies in the future If you would like to discuss this in further detail, please contact our support team enquiries@firsttutors.co.uk and we will be happy to assist you. Kind Regards, First Tutors

Posted 5 years ago

“Unfortunately, I have chosen a primary school teacher instead of Secondary. She couldn’t teach the lesson and had to leave .”

Posted 5 years ago

Dear Yasmin, I am sorry to see that you have chosen a tutor for the incorrect level. Our customer support team are available 7 days a week to help answer any of your questions and concerns. Please contact enquiries@firsttutors.co.uk in future so that we can do our best to help you. I have sent you an email with further details so that we can arrange to find a tutor for secondary level tuition for you. Kind Regards, First Tutors

Posted 5 years ago

“Your internet payment website did not work when needed- this is unacceptable”

Posted 5 years ago

Dear Vince, Thank you for your feedback. I do see that you attempted to pay a couple of times and eventually managed to make payment. I will make sure the incident is investigated with SagePay (the payment platform that handles payments) but the most common reason is a temporary server error. I apologise for the inconveniences and hope you are satisfied with your tutor. Kind regards First Tutors Customer Service Team

Posted 5 years ago

“great idea but the price is high just to get someone's details in my view, I'm unemployed due to a medical disability and to pay the £8 intro fee is a lot to ask I feel personally so it has stopped me meeting what seemed like a great tutor”

Posted 5 years ago

Hello, I'm sorry you feel that the intro fee was expensive. The intro fee helps cover the costs of ID checks, reference collection, qualification verification, running of the website, staff etc. The fee you refer to is on our music site which we try and keep as low as possible. Kind regards First Tutors Customer Services.

Posted 5 years ago

“First Tutors' fees are extortionate. Would not recommend.”

Posted 5 years ago

Dear Hanna, I'm sorry to hear you are unsatisfied with the First Tutors fees. Our fees help cover the cost of identity and reference checks on all of our registered tutors so that you can choose with confidence. Unlike traditional agencies, our fee is a one off payment so you are not charged on top of every hour your tutor teaches. You can read more about how our fees are calculated here: https://www.firsttutors.com/uk/languages/about-us.php I do hope you are getting on well with your Swahili lessons, should you have any questions or concerns please do not hesitate to contact our support team enquiries@firsttutors.co.uk and we will be happy to help you. Kind Regards , First Tutors

Posted 5 years ago

“Not very inspired. Being concerned parents and knowing we were paying a good £100 for our first session not to forget we had paid £25 to release his details, we had a few questions we needed to ask but did not get any indication of structure organzation or a systematic approach on how to help out boy get back on track. Whilst we asked, Cem not only came across slightly unapproachable, but very flat and not encouraging. It’s important for tutors charging that kind of fees to help reassure parents that their tution will be systematic, and aim to work towards targets and goals. We are aware that the end result is not guaranteed and based on factors such as our child the work he puts in etc. But it is the tutors job to show he knows how to structure lessons in order to teach a particular target with a child in a given time. Cem did nothing of that sort. He brought only 1 book despite the fact it made it clear that my son had problems with exam questions. Maybe a set of sample papers or questions to quickly browse over would show some professionalism? Ideally you want a tutor to sit down with you after coaching your child and lettng parents know this and that can be done to work with the child and what one aims or hopes to achieve in a given time period. There’s was nothing of that sort. I felt awkward asking all the questions without feeling I came across as an overly concerned parent. However, being a teacher myself I was disssapointed at the attitude and lack of inspiration. However, I was willing to give him the benefit of the doubt and thought maybe it was just me as a parent feeling I neded more information. Then my son confirmed my fears. He did not feel that anything substantial came from the 2 hour session. Any questions asked were merely brushed off or searched in the book or needed further investigation for the next session. For £125 this was a waste of time and money and although we greatly appreciate Cem taking almost 4 hours including travel to get to us, had he shown that he was a more constructive tutor with a clear direction, we would have been happy to pay for his services. And future lessons. Definitely not for us. Sorry.”

Posted 5 years ago

Dear Yasmin, Thank you for your feedback. I'm sorry to hear that you were not satisfied with your tutor and can understand your frustration. I've checked your account and can't see that you contacted us about the issue so that we could provide immediate help. I have now sent you an email to explain how to claim another tutor free of charge. Kind regards First Tutors Customer Service Team

Posted 5 years ago

“It is not clear that there is a one-off charge or what that charge will be right up front. It depends on how you found the site as to whether you see these conditions or not. Since similar sites make their money from those registered as tutors, I did not even consider searching for such charges when I made my arrangements with a tutor.”

Posted 5 years ago

Dear Michael, Thank you for taking the time to leave feedback. The fees are displayed on the homepage and within the request but I do understand your point about perhaps not seeing the fees if you land from an external site/link. First Tutors aims to be upfront and transparent about how our website works. Our team will look into improving this aspect very soon. Kind regards Customer Service First Tutors.

Posted 5 years ago

“The tutor was excellent but the system is inflexible and frustrating. The first contact is by automated email so you cannot state your actual instrument, availability or and special needs or requirements. This wastes everyone's time.”

Posted 5 years ago

Dear Hannah, Thank you for your feedback which I will forward to our team. We are always finding ways of improving the user experience so your input is certainly valuable to us. I am happy to hear you found an excellent tutor and hope you will consider using First Tutors again. Kind regards Sara Customer Services Team First Tutors.

Posted 5 years ago

“Not happy with your service. After paying £24.99 for recommending a tutor.The first tutor came the first time and did not turn up for the second lesson. No phone call, no email.”

Posted 5 years ago

“I have used this platform for a number of years as a Tutor. First Tutors has served me well in the past, but looking back now I get the impression that it now is focussed on its own commercial interests these days. Sure all businesses have to make money, yet why ask tutors to pay in order to automatically get to the top of any search made? Are the potential clients made aware of this? In the past I have suggested improvements to the site and received at best a muted response and certainly do not feel valued as an individual by the site.”

Posted 5 years ago

Dear Sir/Madam, I'm sorry to hear you feel this way but appreciate your feedback. We note that you have left an anonymous review so we are unable to contact you personally. Could you please contact us on enquiries@firsttutors.co.uk so that we can discuss your concerns and listen to your suggestions. Kind regards Sara Customer Service Team First Tutors.

Posted 5 years ago

“I am disappointed because they cancelled”

Posted 5 years ago

Dear Anthony, Thank you for your review. I am very sorry to hear that your tutor has cancelled and appreciate how disappointing this is. Because we hadn't heard from you about this problem we haven't been able to help you yet. I have just sent you an email now explaining how you can leave feedback for the tutor and then select a replacement tutor at no further cost; hopefully this will provide a positive outcome for you. Kind regards, First Tutors

Posted 5 years ago

“Found out tutors availability. Arranged a time for session with tutor. Paid for tutors details, then session time was changed by tutor. Had planned our day around tutor coming at certain time. Tutor then couldn't do other times they told us they were available. Paid $10 to get tutors details, ended up with no suitable time for session, waste of money. Not willing to pay again for another tutors details”

Posted 5 years ago

Dear Jack, I am very sorry to hear about this and understand your reason for concern. Unfortunately, as we had not heard from you regarding the problem we have been unable to help you. I have sent you instructions by email , detailing how you can leave feedback for your tutor to call them to account. We can then release a replacement tutors details to you at no further charge. We have a support team working seven days a week to help, so please do contact us if you have any concerns. I hope this resolves your issue. Kind Regards, First Tutors

Posted 5 years ago

“Morgan is yet to come for the grind class.She said she has an accident”

Posted 5 years ago

Dear Yetunde, I am sorry that your tutor has been unable to help you because of an accident. I will send you an email now to explain how we can help resolve this for you. Kind regards, First Tutors

Posted 5 years ago

“confusing, when it says tutor has sent a reply...where is it? you have to click reply to something that you have not seen. Also frankly rather use a site where the seller pays as for holiday cottages etc. Also if you broadcast your interest all your replies are shared which is not obvious.”

Posted 5 years ago

Dear John, Thank you for your feedback. I'm sorry you found the website difficult to navigate. Your feedback has been passed to our team who will take into account your comments when revising the member's area. If you have any problems with the tutor please do let us know. We are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 5 years ago

“Really disappointed that I was charged £29 to register with you as it was not explained very well. I turned up at the tutors house thinking I had already paid for the 1st session not realising that it was a registering fee to join 1st tutors. The process to book a tutor was not very clear and it would have been helpful to pay the money online to the tutor direct.”

Posted 5 years ago

Dear Linda, Thank you for your feedback. I am sorry that you missed that there is an introduction fee payable to receive the contact details of your chosen tutor. This fee is displayed on the homepage and also in the header of the request. The introduction fee covers the cost of identification and reference checks on all our registered tutors, which allows students and families to chose with confidence. If you need any assistance or any further clarification regarding the introduction fee please email Customer Support and we will be pleased to assist you. Kind regards, First Tutors

Posted 5 years ago

“This is a review of First Tutors and not the actual Tutors. I have paid an induction fee twice now totalling £40 just to have the tutors contact details released to me. The first tutor only turned up twice before informing us his personal circumstances had changed. The 2nd tutor arrived and we immediately realised there would be problem as none of us could understand her. We were aware she was Spanish but if we were able to speak before over the phone this problem would have been apparent. I understand the need for a fee to First Tutors but should there be some guidelines for example what if the tutor never makes contact at all. This could become very expensive trying to find suitable tutor.I have emailed First Tutors but there is no information regarding this situation”

Posted 5 years ago

Dear Claire, We are very sorry to hear of your disappointment with your tutors, and hope that we can rectify this situation for you promptly. I can see that you have contacted Customer Support by email today and we have advised you of how to find a replacement tutor at no further cost. If you need any further assistance please do contact us by email again so that we can help. Kind regards, First Tutors

Posted 5 years ago

“We are grateful for finding an excellent tutor but think that paying £25 to be able to access her details before we've even had a lesson will mean that we do not use this agency again. As a childcare provider myself, I would never consider charging new parents to come and meet me”

Posted 5 years ago

Dear Christine, Thank you for your feedback. We are sorry you feel this way about our introduction fee. The introduction fee covers the costs of security checks on all our tutors which we believe is essential for safety and peace of mind. We do feel our prices are competitive as unlike a traditional agency we don't charge an ongoing fee per lesson. Customer Service Team First Tutors

Posted 5 years ago

“Not happy, I had to pay £15.00 just to have tutor details and when the tutor came my daughter knew more maths than her and of course I had to pay another £25.00 for her time.”

Posted 5 years ago

Dear Ana, Thank you for your feedback. We are very sorry to hear that your tutor was not up to standard. Customer Service have contacted you advising how you can obtain another one free of charge. Do email us if you have any further queries. Kind regards, Customer Service Team First Tutors

Posted 5 years ago

“I find it disgusting that you are making me pay to get a tutor’s details.”

Posted 5 years ago

Dear Keith, I'm sorry to read your feedback. Unlike free services, First Tutors take up reference and identity checks on all of our registered tutors to help clients choose with confidence. Our fees are displayed on the website but we are also happy to discuss this in more detail with you should you require any further clarification. Kind Regards, First Tutors

Posted 5 years ago

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First Tutors is rated 4.6 based on 8,868 reviews