First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First Tutors is very useful in helping us find a Tutor who is efficient. First Tutors is my first choice when I am looking for a tutor.”

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Posted 4 years ago

“Negative comments should also be published to help students choose their tutor. It's unfair that you allow tutors to choose to hide the negative feedback because students need to know what the problem was especially when you charge a fee to release the details and don't refund it back despite having problems with the tutor. The next student will have the same problem even though you can see the negative rating it doesn't explain the issue.”

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Posted 5 years ago

Dear Lubna, Thank you for your feedback. We allow tutors to hide the comments for libel law reasons but the negative rating remains for the public to see. New users can view if tutor profiles have a negative rating. If you have a problem with your tutor we ask always offer another tutor free of charge so you don't lose your money. I see that our customer service team have been in contact with you and have offered a tutor replacement. Kind regards Customer Service First Tutors.

Posted 5 years ago

“Very efficient service. Heard back from the tutor straight away with his availability. I would use First Tutors again if I needed to find a tutor for another subject.”

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Posted 6 years ago

“Would never recommend neither the website or the writer. The "referees" rated the tutor professional, however he is everything but professional. +has a good knowledge of the the subject -he doesn't teach! Always changing session time! I had to BUY his details so then i can have ONLY ONE HOUR. The tutor then schedualed the next day (didnt show up ofcourse) then schedualed two days after and didnt show up neither. I am asking you (website) to refund the money i paid buying his details based on the false information provided about the tutor. Thanks”

Helpful Report

Posted 6 years ago

Dear Maqboul, I'm sorry to hear about the problems with your tutor. I see that you haven't contacted us about this so we were unable to help earlier. We do have a set procedure to follow when a tutor lets you down in some way which entails leaving feedback on the tutor's profile so that we can investigate what happened and offer you another tutor free of charge. I will email you now to explain. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“This is my second time using this website,and it has been a positive experience from start to finish. It is very easy to locate,contact tutors and arrange appointments. I have no hesitation in recommending it to anyone interested in finding professional,enthusiastic tutors.”

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Posted 7 years ago

“Great site to be confident to get the right Tutor John Hill reliable , flexible and know his subjects! Tailored tutoring to suit child’s needs helping confidence n knowledge. My daughter was failing at ALevel Physics n Maths in Sept 21 had tutor Nov-May with holidays n just achieved A-Level C Physics B Maths getting 1st choice at University but actually been accepted onto Degree Apprenticeship! also. Definitely brought her back from the brink!”

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Posted 1 year ago

“Not great experience, lesson was cancelled twice, 5min prior to start each time . Has to rearrange the whole weekend around it , so was chaotic. Tutor was unprepared about subject , made few mistakes and was asking me for for advise on some parts. Zoom was switching off in the middle of the lesson , took a while to get let back into the room , tutor was moving from one room to another during lesson , so more chaos. I felt it was very expensive for what I got in return, which was not a lot . Lesson finished right on time , no extra time given for all the inconvenience. Overall it was not handled professionally so I felt my money was wasted.”

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Posted 1 year ago

Dear Lina, I am very sorry to hear that you have had such a disappointing experience with your tutor. As we hadn't heard from you to indicate a problem we haven't been able to help you yet. We have just sent you an email now to explain how you can choose a replacement tutor at no further cost which we hope will resolve matters positively for you. Please do reply directly to Customer Support with any questions or if you need assistance. Kind regards, First Tutors

Posted 1 year ago

“Joseph was not able to have his first Economics lesson with Dr Fletcher yesterday due to technical problems with his Zoom. We will try again today”

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Posted 1 year ago

Dear Judith, We are sorry to hear that the first lesson has not gone to plan. Please do reach out to us if problems persist using the 'Contact Us' page. Kind regards, Customer Service Team First Tutors.

Posted 1 year ago

“Great service, I got a tutor almost Immediately even on short notice”

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Posted 1 year ago

“Ridiculous customer service!! Avoid at all costs”

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Posted 3 years ago

“Introduction fee is unfair. There should be at least a small fee for access to all tutors available and not a fee per tutor. That seems unreasonable especially when other websites are free.”

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Posted 3 years ago

Dear Jennifer, First Tutors charge a finder's fee to release your chosen tutor's contact information, once you have used the free messaging platform to discuss your tuition requirements with a number of tutors. Unlike free services, our finder's fee offers peace of mind as it helps cover the cost of identity and reference checks on all of our registered tutors. You can see how our fees compare to other providers at the link below. https://www.firsttutors.com/uk/about-us/ I hope all is going well with your new tutor. If you need any assistance please contact our Customer Support team. Kind regards, First Tutors

Posted 3 years ago

“Found a great tutor & it was a nice, easy process”

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Posted 3 years ago

“Great tutor, very good at explaining topics that I am struggling with and a big help in getting a good A-level grade. Also a very nice guy and easy to get along with.”

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Posted 3 years ago

“Excellent service. Found a tutor very quickly. Very happy customer”

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Posted 3 years ago

“Easy to use and good range of subjects.”

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Posted 3 years ago

“Really enjoyed myself. Iram is amazing. Definitely recommend. Thank you 👍🏼”

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Posted 3 years ago

“We sent a request to the tutor and didn’t get a respond from him for one week. After arranging a free consultation ( by the tutor, in his convenient time Sunday morning ) we arranged our plans accordingly, but the tutor didn’t log in. Really disappointed.”

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Posted 3 years ago

Dear Marina, I am very sorry to hear that your tutor did not attend your planned consultation and understand how disappointing this is for you. I can see that you have not yet contacted us about this problem so we haven't been able to help you. I will send you an email now to explain how you can connect with a free replacement tutor. Kind regards, First Tutors

Posted 3 years ago

“Too expensive to introduce to teachers. I am Not impressed. If there was a one time flat fee for all teachers, can be acceptable but you have to pay every time you want details for new teacher. Not impressed!”

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Posted 3 years ago

Dear Amandeep, Thank you for your feedback. The finder's fee is based on the tutor's hourly rate so that it is affordable for all. The fee varies from £4.99-24.99 and helps cover the security checks we perform on all tutors. We find that this provides parents and students with peace of mind. If you encounter any difficulties with your tutor, please do not hesitate to contact us, we are here to help. Kind regards, Customer Service Team First Tutors

Posted 3 years ago

“This was our first time looking for a tutor. First Tutors was very user friendly and had a lot of options with respect to specific knowledge and setting up sessions. My son was very happy with his first session and will continue with his tutor. I would highly recommend first tutors!”

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Posted 5 years ago

“Easy website and good selection of tutors.”

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Posted 5 years ago

First Tutors is rated 4.6 based on 8,868 reviews