First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

Write Your review

Tell us how First Tutors made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Introduced us to a tutor that was clearly too far away to be useful and happily too the finder's fee.”

Helpful Report

Posted 11 months ago

Dear David, Thank you for your review. We are very sorry to hear that you have been disappointed with your tutor's location. We haven't heard from you to let us know things haven't worked out so i will follow this up now with you by email. Kind regards, First Tutors

Posted 11 months ago

“The tutor intentionally misled me into purchasing his details by offering one to one tuition, agreeing days and times, but then stating they only do group. First tutors should stop this behaviour. I appreciate will make more money in an hour for group, but it is not why I use this site.”

Helpful Report

Posted 1 year ago

Dear Amit, We were very sorry to learn of your disappointment with your tutor - we appreciate this is not the experience you were hoping for and understand your concerns. I see that you have already been in contact with our Customer Support team and we have provided you with the contact details of a replacement tutor free of charge. I do hope all is going well with your new tutor. If you need any further assistance please contact our team by email again and we will do our best to help. Kind regards, First Tutors

Posted 1 year ago

“I thought I was paying the first lesson with my tutor when you wanted me to pay £30, but after the second lesson my tutor told me, I didn t payed her anything yet and need to pay another £40 for the first lesson. So basically I had to pay £30 only to find someone I will hire for 4 times. Its not funny and not great. It is extremly expensive.”

Helpful Report

Posted 1 year ago

Dear Judit, Thank you for your feedback. The finder's fee is displayed on the First Tutors homepage. It is also displayed within the message request forum next to the tutor's hourly rate. (two fee's are displayed). The finder's fee helps cover the cost of tutor ID checks, reference collection, qualification verification and the running of the website. If you find that the tutor isn't suitable or they let you down in some way, we ask that you leave feedback on the tutor's profile and then offer you another tutor at no further cost. We want to ensure that you have a positive experience with us. If you have further questions, please do not hesitate to contact us. We respond quickly via email. Kind regards Customer Service Team First Tutors.

Posted 1 year ago

“I think the charges to get someone's details are an unnecessary cost that act as a barrier to finding a teacher. I think the price should be reduced or give you a number of contacts (i.e., £10 can be used to get the details of three teachers). I think it wouldn't be such an issue if the site didn't 'vet' your messages to tutors. I sent a message that took time to get to my potential tutor because it had to be reviewed by the website (I hadn't even asked for contact details or anything, nothing sinister, so I don't know why this happened).”

Helpful Report

Posted 1 year ago

Dear Megan, Thank you for your feedback. First Tutors charges a finder’s fee for connecting you with your chosen tutor. This fee is linked to the tuition rate your tutor charges per hour and is between £4.99 and £34.99. Our fees help cover the cost of identity and reference checks on all of our registered tutors and the fee payable is displayed in the header of the request. We only ask for this payment once you have discussed your requirements in full and you are happy to go ahead with tuition. If you later find the tutor isn’t suitable or they have let you down in some way we offer you another tutor at no further cost. The message forum is moderated but any content that is unfairly trapped is soon white listed by our admin team, usually within minutes. We apologise if this has caused an inconvenience. If you have further questions, please do not hesitate to contact us via email. Kind regards Customer Service Team First Tutors.

Posted 1 year ago

“Walooking for a Biology tutor for our dauvhte GCSE coming up . Only one but she was fill booked the others were male and not thats a problem but thier Introduction write up and reviews were not suitable for us.”

Helpful Report

Posted 1 year ago

“There should be one charge for finding a tutor, and not 15 euro charge for anyone of them, just in case that customers are not happy wirh one tutor, and are looking for another one, that means that 15 euro is being wasted.”

Helpful Report

Posted 1 year ago

Dear Sami, Thank you for your feedback. We want all our clients to have a positive experience so if a tutor does provide the service you expect or you are not satisfied, we ask that you leave feedback on their profile and then we offer you another tutor free of charge. If this has been the case, please do contact us so that our customer service team can assist.

Posted 1 year ago

“Only one tutor in my area therefore very expensive to pay for details for just one person. Clunky messaging system. Unable to discuss a range of potential dates for lessons as numbers were redacted as system assumed they were a telephone number.”

Helpful Report

Posted 1 year ago

Dear Deborah, Thank you for your feedback. I am sorry to hear that you feel the system is clunky, I will pass your comments to our team. We do have a team that unblock any trapped content that may appear within a request very quickly so this shouldn't be an issue but apologise if this was an issue for you. If you have any problems with the tutor please do let us know so that we can provide a replacement tutor at no further cost. Kind regards Customer Service Team First Tutors.

Posted 1 year ago

“Unfortunately the tutor you matches me with didn’t turn up to the first lesson and has now said he’s unable to tutor my son. This could be for a variety of reasons but I’m still £25 out of pocket and have no tutor.. not great.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are very sorry to hear about this and appreciate your reason for concern. Our customer service team have contacted you this morning to advise how to leave feedback so that you can utilise our tutor guarantee. You will have the option of choosing a replacement tutor at no additional cost.

Posted 1 year ago

“Charging for releasing details is shocking It should be charged if the tutor is chosen”

Helpful Report

Posted 1 year ago

Dear Stacey, Thank you for your feedback. We charge a finder's fee once you have discussed all tuition details with your tutor and you are happy to proceed with them. The finder's fee covers security checks on all our tutors and safety on the site. If you and the tutor are not a good match then we offer another tutor free of charge, all you need to do is get in touch via the 'Contact Us' page on the website: https://www.firsttutors.com/uk/contact-us/ Kind regards, Customer Service Team First Tutors

Posted 1 year ago

“Not great experience, lesson was cancelled twice, 5min prior to start each time . Has to rearrange the whole weekend around it , so was chaotic. Tutor was unprepared about subject , made few mistakes and was asking me for for advise on some parts. Zoom was switching off in the middle of the lesson , took a while to get let back into the room , tutor was moving from one room to another during lesson , so more chaos. I felt it was very expensive for what I got in return, which was not a lot . Lesson finished right on time , no extra time given for all the inconvenience. Overall it was not handled professionally so I felt my money was wasted.”

Helpful Report

Posted 1 year ago

Dear Lina, I am very sorry to hear that you have had such a disappointing experience with your tutor. As we hadn't heard from you to indicate a problem we haven't been able to help you yet. We have just sent you an email now to explain how you can choose a replacement tutor at no further cost which we hope will resolve matters positively for you. Please do reply directly to Customer Support with any questions or if you need assistance. Kind regards, First Tutors

Posted 1 year ago

“Joseph was not able to have his first Economics lesson with Dr Fletcher yesterday due to technical problems with his Zoom. We will try again today”

Helpful Report

Posted 1 year ago

Dear Judith, We are sorry to hear that the first lesson has not gone to plan. Please do reach out to us if problems persist using the 'Contact Us' page. Kind regards, Customer Service Team First Tutors.

Posted 1 year ago

“The tutors themselves are lovely but what we got was not what I was told I would get. I asked if they could offer tutoring for my son so he could be home educated and cover the entire GCsE syllabus. However what we got was tutors who did not teach but just were there in case he got stuck. He had to watch videos that were so boring I couldn’t even watch for more than one minute and he’s autistic with a very poor attention span. He then had to answer questions on a syllabus he hasn’t even learned yet and was basically teaching himself with videos we could get from the internet. Not sure what I was paying the tutor for as they were also in another “room” with another student for half of the time. There was a £30 find a tutor fee I was not even aware of. Each session we had a different tutor to who we were expecting , who had no knowledge of my son and what we had requested. One even did an English lesson when we were told it was science. Will not be using them again!!”

Helpful Report

Posted 1 year ago

Dear Keely, Thank you for your feedback. I'm sorry to hear that you were not satisfied with your tutor. I see that you haven't contacted us so we were unable to help. I will contact you now via email. Kind regards Customer Service First Tutors.

Posted 1 year ago

“The system of releasing details of any tutor is waste of money. If I am not happy to carry on with any tutor then I have to pay again for to release the new tutor details. There should be half an hour free session , free of charge. I now have to look for another tutor as the one I've booked was a waste of money and time. I am not using First Tutor anymore.”

Helpful Report

Posted 2 years ago

Dear Furat, Thank you for your feedback. We are sorry to hear that you are not satisfied with your tutor but we didn't hear from you so were unable to help. We do have a procedure to follow so that you can obtain a new tutor free of charge. We want you to have a positive experience with First Tutors. I will contact you now via email so that you can find another tutor free of charge. Kind regards Customer Service First Tutors.

Posted 2 years ago

“Asked them to unsubscribe me from marketing emails and they cancelled my account. Seems a strange way to retain customers. I was looking for additional tutors too.”

Helpful Report

Posted 2 years ago

Dear Steve, I can see that there was a misunderstanding regarding what you wished to be done with your account. Our customer service team have already communicated with you that your account has been made active again. Do reach out to us again should you have any further queries. Kind regards, Customer Service Team First Tutors

Posted 2 years ago

“I’m not Satisfy I’m paying A lot but I’m can’t refund Qualified tutor”

Helpful Report

Posted 2 years ago

Dear Samina, Thank you for your feedback. I have looked at your records and see that you have gone ahead with several tutors for different subjects. We did ask you to leave feedback for one of the tutors so that you could find another suitable tutor free of charge but see that you haven't yet done this. I also see that an active open request from another tutor is waiting for your response to finalise details about English tuition. Please contact customer support if you need further help. Kind regards Sally Customer Service Team First Tutors.

Posted 2 years ago

“Most of Tuter not available They charge one to one but after request they offer online I am not satisfied”

Helpful Report

Posted 2 years ago

Dear Samina, We are very sorry to hear about this and have contacted you by email so that this matter can be resolved for you. Kind Regards. First Tutors

Posted 2 years ago

“The rating here is because of the cost of using this facility. It is not clear when you search initially the cost of using First Tutors. I will not be using it again”

Helpful Report

Posted 2 years ago

“After paying the introduction fee - I have been given the contact details of a tutor, but unfortunately have not started any sessions yet due to availability of the tutor to do face:face sessions. If this is not available - the tutor should not state so. I also began engaging with another tutor, but they then disappeared and I have not been in contact with them again? I believe the introduction fee should only be paid if successful tutoring commences - having contact details, doesn't mean anything if sessions don't commence.”

Helpful Report

Posted 2 years ago

Dear Jacqui, Thank you for your review. We are very sorry to hear of your disappointment with your tutor. Our Customer Service team have sent you an email this morning to explain how you connect with a replacement tutor at no further cost - although we appreciate this will not change your experience we hope that this will be an opportunity to resolve the matter positively for you. Please do reply to Customer Services with any questions and we will be pleased to help. Kind regards, First Tutors

Posted 2 years ago

“Very easy to use, and gives useful details about potential tutors. However, I had absolutely no idea that you would have to pay for this service. It let me sign up,contact a tutor, and then clobbered me for £15 once I'd arranged a lesson. Had I known from the start that it would cost me this, then I wouldn't have used the service. I had already avoided 2 other sites that were up front about charges, so chose this one as I thought it was free. I can understand charging the tutor for using this service to advertise, but it's a bit tight charging someone £15 just for finding one tutor. Especially as the chances of me needing to use the service again, extremely low. You need to make it clear from the start that people are being charged.”

Helpful Report

Posted 2 years ago

Dear Jane, Thank you for your feedback and I am sorry that you are disappointed. We do state on the main homepage and in our FAQs that there is a fee payable to connect you with your chosen tutor, once you have used our free messaging platform to discuss your requirements with your tutor. Our fees go towards the cost of completing identification and referencing checks on all of our tutors, so you can chose with confidence. We also offer a tutor guarantee so that you can select a replacement tutor if things don't work out. You can read more about our fee and service at the link here: https://www.firsttutors.com/uk/music/about-us.php I hope that all is going well with your new tutor. If you need any assistance please contact our Customer Support team. Kind regards, First Tutors

Posted 2 years ago

“I wanted to arrange some tuition over the summer holidays with my tutor, and everything was going fine, but then the system cut me off because I hadn't arranged the first session, and I had to start again from scratch. It is not clear at all how and when to pay the £29 release fee, and who should request it and at what point. Now I have paid the fee, it's not clear how subsequent payments should be made. I was not happy to be cut off and lose all of our correspondence”

Helpful Report

Posted 2 years ago

Dear Sara, Thank you for your feedback. We are sorry to hear that you have not found our system easy to use. The email with your tutor's details in it explains you will need to pay the tutor directly for any tuition they provide. How our system works is detailed at the top of the tuition request, on the home page, under 'How to find a tutor' and our FAQ page. When you have paid the finder's fee the tuition request moves to the 'Active' tab so you can still review all details which were discussed there. Should you have any further queries at all please do let us know: https://www.firsttutors.com/uk/contact-us/ Kind regards, Customer Service Team First Tutors

Posted 2 years ago

First Tutors is rated 4.6 based on 8,868 reviews