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First Tutors Reviews

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tutor not as advertised, refused refund of finder's fee. Found physics tutor via this website clearly advertised as offering GCSE physics. Paid £24.99 finders fee. After several lessons tutor told us he did not cover GCSE curriculum, only Nat 5 level which is a different syllabus and exam. I therefore contacted First Tutors for a refund as this is false advertising and in breech of consumer protection rights. They refused to give me my money back. Dishonest and unscrupulous treatment, and this tutor is STILL being advertised as offering GCSE on their website. I was told to leave a review on their website to get my money back so I did, which they then turned against me because I had said he was a great tutor but NOT as advertised, as I did not want to be rude about the person.”

First Tutors 1 star review on 10th April 2024

Posted 2 weeks ago

“I've had a disappointing experience with First Tutors recently. Despite being a long-time tutor with positive referrals, my account was abruptly suspended without any prior communication. Apryl from customer service failed to address the issue appropriately, and I discovered that the suspension was a result of a system error during a discussion about availability. This incident is especially disheartening as I work with challenged children and 11+ and GCSE students, yet I've never faced such unwarranted punitive action elsewhere. First Tutors' lack of communication and swift decision to permanently block me is unacceptable. Considering other tutoring platforms that offer better pay for tutors and more reasonable charges for parents, it's clear that there are superior alternatives available. Save yourself the frustration and avoid First Tutors.”

First Tutors 1 star review on 11th December 2023

Posted 4 months ago

“Have spent hours trying to pay these people the process is far to difficult if only someone would call back. The payment was made it came out of our account but they say it has not and want more details which makes me think if this a scam.”

Posted 7 months ago

“Not an ideal way of discussing with a tutor. You could at least set it up like a whatsapp chat. I have no problems paying a fee as it is security for the tutor being vetted. However it would be nice to chat with them before employing them.”

Posted 8 months ago

“Hi , I contacted the Richard Vaughan to give a few tutoring, one I purchased the fee he come very tudo to me and said he never received the payment I seen the proved to him , he is a big scammer , and come with no respect for people I been have tutoring all been so responsible with agreement mutual, but Richard Vaughan was a big scammer took the fee and come around with a lot of message to called stupid on my face and scammer me”

Posted 9 months ago

“I have been looking for SEND tutor on this website and paid for the service to release contact information however the last 3 tutors told me they were experienced in SEND learning with kids ASD & ADHD but it’s clear as soon as they start they don’t! I have had to raise this over and over to first tutors and still got an on. Going complaint going! I wouldn’t Recommend them for this reason!”

Posted 10 months ago

“First tutors, is solely web-based. If there are issues with their site there's no method to get help, forward complaints, etc. No customer service number or live chat for each country as such. You're pretty much on your own.”

Posted 1 year ago

Dear Anonymous, First Tutors have a Customer Support team who provide email based support seven days a week from 8am - 7pm. To get in touch with us, please select the CONTACT button at the bottom of the site pages. Unfortunately we haven't heard from you so we haven't been able to help so far. I have just sent you an email now which i hope will be helpful - please reply directly to us so we can assist. Kind regards, First Tutors

Posted 1 year ago

“Everything..... Appears to be some issues”

Posted 1 year ago

Dear client, I am sorry to hear that you have been disappointed with the site. I can see that you haven't contacted us to indicate any problems with your tutor or with the site. I will send you an email now to see how we can help. Kind regards, First Tutors

Posted 1 year ago

“very Dishonest person. would not recommend for any one”

Posted 1 year ago

Dear Queen, We are sorry to hear that things have not gone well with your tutor. As we didn't hear to you prior to leaving this review we have been unable to intervene, but can confirm we have just reached out to you with the offer of another tutor free of charge. Do let us know if we can be of any further assistance. Kind regards, First Tutors Customer Service Team

Posted 1 year ago

“Vimala is very bad with children. She criticised my daughter from the first moment she started playing and she knocked her confidence in less than 20 minutes with my daughter ending up in tears. She corrected her every step of the way in a discouragibg way and asked questions about the previous tutor and why she was not taught this and that. I had informed her that my daughter was booked for an exam and that was all she cared about without checking with me if this was my priority. I would have expected her to talk me in private what was required without traumatising my child. Her attitude was unrpofessional and completely insensitive. Avoid at all costs!”

Posted 1 year ago

Thank you for your review. We are very sorry to hear about this and appreciate your reason for concern. Our customer service team have contacted you today advising how to leave feedback so that you can utilise our tutor guarantee. You will have the option of choosing a replacement tutor at no additional cost.

Posted 1 year ago

“There was no contact from the tutor.”

Posted 1 year ago

Dear Rijoo, We are very sorry to hear that you have been disappointed with your tutor and appreciate this is not the experience you were hoping for. Because we hadn't heard from you to indicate a problem we haven't been able to help. I have just sent you an email now to explain how you can now select a replacement tutor free of charge. If you have any questions please reply to our email so we can assist. Kind regards, First Tutors

Posted 1 year ago

“Absolutely awful website, much better webites out there where you can meet the tutor online before agreeing to use them as a tutor. They demand a finders fee when you have not made a decision on your tutor and block communication with them if you do not pay. Total waste of time. Stay clear of these guys.”

Posted 1 year ago

Dear Laura, I can see that our team have attempted to assist you in using the website. We ask for a finder's fee, only when you are happy to go ahead with lessons. This helps cover the cost of reference and identity checks on all of our registered users. I'm afraid that your request was closed by our team because you attempted to deliberately share personal details via the request thread despite our teams assistance in helping you pay the fee. The fee is in place for your own security. Thank you, Admin

Posted 1 year ago

“I paid for one tutor he’s not that great. I expect at least you will give me a refund of the payment .”

Posted 1 year ago

Dear Sudeshi, we are very sorry to hear that you have been disappointed with your tutor and appreciate this is not the experience you were hoping for. Because we hadn't heard from you to indicate a problem we haven't been able to help. I have just sent you an email now to explain how you can now select a replacement tutor free of charge. If you have any questions please reply to our email so we can assist. kind regards, First Tutors

Posted 1 year ago

“I met with Veronica for a couple of sessions as starter lessons in 2019, which I offered to pay for but she kindly insisted were free. She was very enthusiastic and I thought I had found a good tutor to teach me and really improve my Spanish. However, after these initial two sessions, I would arrive at her house for a lesson at the given time only to find she was out. This happened twice. I phoned her at home to clarify the situation and she arranged to meet me again that day, for a lesson . When I arrived, she was out. She didn’t answer any further texts or phone calls. I would have appreciated a simple conversation that she didn’t want to teach me. I have been reluctant to leave a review as she seemed nice, but I feel it was inappropriate behaviour.”

Posted 1 year ago

Dear Marie, Thank you for the feedback. I see you started tuition with this tutor in 2019 so we are a little surprised you have left feedback now on this platform which is to review the running of First Tutor's website, customer service etc. and not the service the tutor has provided. I see that you didn't contact us via email to let us know there was a problem. We do have a system where you can leave feedback for the tutor on their profile and obtain another tutor free of charge. I will contact you via email to further explain. Kind regards Customer Service First Tutors.

Posted 1 year ago

“The hired teacher didn’t fulfill the agreement.”

Posted 1 year ago

Dear Alexander, I am very sorry to hear that your tutor has let you down and appreciate this is not the experience you were hoping for. As we hadn't heard from you to indicate a problem we haven't been able to help you yet. We have just sent you an email now to explain how you can choose a replacement tutor at no further cost which we hope will resolve matters positively for you. Please do reply directly to Customer Support with any questions or if you need assistance. Kind regards, First Tutors

Posted 1 year ago

“So bad agency,asked me first to pay fee website to release tutors info and then the tutors wasted my son's time and no reply at all, asked them to refund my money back ,they kept wasted my time asked me to check with other tutors,be careful”

Posted 2 years ago

Dear Mays, I am sorry to hear that your experience wasn't satisfactory. I see that our customer service was in contact with you to resolve the situation. We offered another tutor free of charge but you requested a refund which is in process in due course as confirmed to you via email. Kind regards First Tutors Customer Services

Posted 2 years ago

“Hello, Yes I made contact and explained Dimitrios has Crohns Disease and was in hospital. Now he is out and having treatment, he needs help to revise before his AS Level maths in a month or so. Sam says "sorry I full up". Of course I am very unhappy as Sam should not have accepted the introduction, then filled up without contacting me. This is a young person's future. Either refund the nonexistent introduction or find another tutor, with a moral standard. Iexpected a reputable tutor”

Posted 2 years ago

Dear Anne, I am very sorry to hear that you have had a disappointing experience with your new tutor. We hadn't heard from you about the problem so we haven't been able to help yet, but I have just sent you an email to explain how you can select a replacement tutor free of charge. I hope this will help to resolve the problem positively: please reply directly to Customer Support if you have any questions. Kind regards, First Tutors

Posted 2 years ago

“At no point in the experience is it clear that you actually need to pay to get the tutors details. This sprung on you at the very last moment It's very briefly mentioned on the home page, but you need to scroll down the page I'm on a large monitor and still managed to miss it The tutor also wasn't aware of this”

Posted 2 years ago

Dear Charles, We continually attempt to make improvements and changes to our service to make it as easy as possible for students to find tutors, and for tutors to find new clients. The happiness and well-being of our users is extremely important to us. I would like to apologise if you felt our fees were unclear. Information surrounding our fees and how our business model works is displayed on our home page on the about us page on the help pages and also in our Terms & Conditions. First Tutors aims to be transparent with regards to our fees and I am going to ensure your comments are taken on board with our development team to see if this can be made clearer throughout the process to avoid similar discrepancies in the future. Kind Regards, First Tutors

Posted 2 years ago

“At no point in the experience is it clear that you actually need to pay to get the tutors details. This sprung on you at the very last moment It's very briefly mentioned on the home page, but you need to scroll down the page I'm on a large monitor and still managed to miss it The tutor also wasn't aware of this”

Posted 2 years ago

Dear Charles, We are sorry to hear there has been a misunderstanding regarding how First Tutors works. Information surrounding our fees and how our business model works is displayed on our home page, about us page, the help pages and also in our Terms & Conditions. We also clearly explain to each tutor at the top of the tuition request how we operate. Please do reach out to us if you have any further queries. Kind regards, First Tutors

Posted 2 years ago

“Paid £12 in order to access the tutor Had an intro chat with him .. Correspondence was great Face to face - talked the whole way through at us and my daughter barely managed to say a word! Played himself through the session until I suggested does he want to listen to how my daughter plays. This was in the last minute.. Very bizarre”

Posted 2 years ago

Dear Farhana, I am very sorry to hear that you have had a disappointing experience with your new tutor. We hadn't heard from you about the problem so we haven't been able to help yet, but I have just sent you an email to explain how you can select a replacement tutor free of charge. I hope this will help to resolve the problem positively: please reply directly to Customer Support if you have any questions. Kind regards, First Tutors

Posted 2 years ago

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First Tutors is rated 4.6 based on 8,868 reviews