First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clare tutor let me down a day before I was meant to see her ..... I sent her the worksheet to read to help me. She canceled so now I have no help with assignment... Upset and extremely angry.”

Helpful Report

Posted 5 years ago

Dear Revlynne, Thank you for your feedback. We're very sorry to hear that your tutor has let you down at such short notice. I can see you haven't been in touch with customer service yet about the issue so have emailed you directly regarding this problem. Kind regards, Customer Service Team First Tutors

Posted 5 years ago

“Anyone who sends an email an 2:22am, is getting a bad review. It’s not necessary in this day and age!!!”

Helpful Report

Posted 5 years ago

“The information supplied on the website was incorrect. I only joined as I was looking for lessons for my child at the weekend or at my home. Once I had joined and contacted the tutor directly I was informed that weekend lessons or lessons at home were not available contrary to the information given on the website.”

Helpful Report

Posted 5 years ago

Dear Michael, I am very sorry to hear that the information provided by your tutor was incorrect and therefore you were unable to proceed with tuition. As you haven't contacted us about this matter we haven't been able to help, but I have just sent you an email now advising how to select a replacement tutor at no further cost. Kind regards, First Tutors

Posted 5 years ago

“As a tutor I found it impossible to set up appointments with clients due to the censoring of messages. The automated system was blocking out my availability and on one occasion it took more than 20 messages with no resolution. Eventually the client found me on facebook and I found my account blocked for breaking their rules. Totally fed up with them and their unworkable system. In fact, given the option, I wouldn't even give them one star!”

Helpful Report

Posted 5 years ago

Dear Shirley, I'm sorry to read your feedback and want to make this situation right. To clarify, all messages sent via the private forum are monitored by our moderation team. This is to ensure that both parties are correctly using the website and to help users with any difficulties they may face. I can see in this instance, your message thread was flagged because you and your potential client were attempting to find each other via social media. As a result, the messages within the thread were being blocked. We do provide instructions for tutors on how to use the website and offer a support team seven days a week to help with any issues you may face. If you require any further help in using the website or understanding how the messaging system works, please do not hesitate to get in contact. Kind Regards, First Tutors

Posted 5 years ago

“Dreadful, I would not recommend these services. I was £15 charged to access the tutors details, who I also paid for his time (1 hour). He turned up once and then emailed me the next day to say the distance was too far for him to travel (2 miles). Im out of pocket and my daughter doesnt have a tutor. All in all a terrible experience. Don't get caught out like I did!”

Helpful Report

Posted 5 years ago

Dear Victoria, I am very sorry to hear that you have been let down by your tutor, and do appreciate your concerns. I can see that you haven't contacted us about this so we haven't been able to help you. I will send you an email now to explain how you can find a replacement tutor at no further cost. Kind regards, First Tutors

Posted 5 years ago

“After charging us an exorbitant amount for a few lessons, the tutor suddenly disappeared and never made contact again. It is indeed very disappointing that First Tutors have such tutors on its system and are actively marketing their profiles, leading customers to believe that the teachers on the system are trustworthy and committed to the profession. It was a waste of time and money, and we are now too late to find another tutor for our son.”

Helpful Report

Posted 5 years ago

“I spend time researching an A Level tutor for my daughter. When I found one that had experience in the subject required we spent a week enduring back and forth answering questions the tutor wanted answers to, which I thought was very thorough of him. We finally agreed a time and the hourly rate and period of 1 hour session was agreed. We were all set to go!!!! Or so I thought! Within a couple of hours of me purchasing his details from First Tutors he emailed me asking could he do 2 hour session instead at £25ph and if I wasn’t happy with this would I contribute to his petrol money?!!!! I felt conned as we had already agreed it was one hour on a particular day at my house. I then contacted First Tutors and explained everything that had happened and asked for the £19.99 detail purchase to be refunded! They said I’d need to leave feedback first then let the tutor give his feedback on me before a decision could be made on a refund.”

Helpful Report

Posted 5 years ago

We sincerely apologise that you were disappointed with the tutor you acquired via First Tutors. While we understand that does not change your experience, we take your concerns seriously and want to make the situation right. I can see that customer support have outlined our complaints procedure and are working with you to find an acceptable solution as soon as possible. We look forward to speaking with you and again apologise for your experience.

Posted 5 years ago

“I’m so upset by the whole experience I didn’t know I had to pay $10 to speak to one person and I was in desperate need of help and the guy I got was little help and gave me wrong information with my essay help...times every minute and spent most of the valuable $60 talking about obvious stuff I already knew. My essay he pulled apart and handed it in and it was misinformed info he gave me so I failed the essay and lost $70 I’m so so so angry 😡”

Helpful Report

Posted 5 years ago

Dear Vanessa, Thank you for your feedback. We sincerely apologise that you were disappointed with First Tutors. While we understand that does not change your experience, we take your concerns seriously. I can see you have already contacted customer service who have been happy to clarify the service we provide and to help leave feedback regarding your tutor. Kind regards, Customer Service Team First Tutors

Posted 5 years ago

“I send a few requests to your tutors I never got any reply”

Helpful Report

Posted 5 years ago

We sincerely apologise that you were disappointed with First Tutors. While we understand that does not change your experience, we take your concerns seriously and want to make the situation right. Please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we'll begin working with you to find an acceptable solution as soon as possible.

Posted 5 years ago

“Hmn just been reading some other negative reviews and it seems that, as an organisation, and despite taking a fee, you take no responsibility for the reliability of the tutor, seeing youselves as merely an intermediary. Unfortunately for you I am married to a lawyer. Expecting my refund.”

Helpful Report

Posted 5 years ago

Dear Clare, We are very sorry that you have been let down by your tutor and we do appreciate how disappointing this is for you. A member of our Customer Services team has already contacted you by email to explain our complaints procedure, and we hope to be able to resolve this matter for you as soon as possible. Kind regards, First Tutors

Posted 5 years ago

“Lindsay was so helpful, got my daughter on track with her A level History coursework, very pleased, thank you.”

Helpful Report

Posted 5 years ago

“Took money for my second lesson even though I had said I would be able to make the lesson as I was stuck in a conference for work. The style of teaching wasn't for me at all.”

Helpful Report

Posted 5 years ago

Dear Dee, We sincerely apologise that you were disappointed with your tutor. While we understand that does not change your experience, we take your concerns seriously and want to make the situation right. Please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we'll begin working with you to find an acceptable solution as soon as possible. We look forward to speaking with you and again apologise for your experience. Kind regards, First Tutors

Posted 5 years ago

“Toi expensive to release the details. (Around 25 pounds)”

Helpful Report

Posted 5 years ago

We sincerely apologise that you were disappointed with First Tutors' introduction fee. We take your concerns seriously and want to make the situation right. Please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we will be happy to clarify what the introduction fee covers.

Posted 5 years ago

“I was really unimpressed . The tutor I contacted was prompt with reply through the website but the minute I paid for his details it was a different matter. He said I would contact me to arrange a time to come around and meet us I didn't hear anything so I phoned and arranged a time. We waited for half an hour and he didn't turn up so phoned him to have the response 'oh I forgot about that's followed by a chuckle. I don't find my child's education a joke. He said he'd be round in five minutes later fifteen minutes later he still hadn't turned up so we left it. Shouldn't have to pay for contact details as I wouldn't use this tutor now even if he offered free service as he is unreliable and we were really unimpressed.”

Helpful Report

Posted 5 years ago

Dear Angela, Thank you for your feedback. We are very sorry to hear that your tutor has turned out to be such a disappointment. Please let me assure you that this tutor does not reflect the quality of tutors on our site. I can see you have contacted customer service who have advised how to contact another tutor free of charge. If we can be of any further help or you have any queries please do get in touch. Kind regards, Grace Customer Service Team First Tutors

Posted 5 years ago

“It is so irritating the time restraints and the emails that keep coming in chasing me up to act. It has really put me off using the site again, the constant being harassed by emails.”

Helpful Report

Posted 5 years ago

Dear Sally, Thank you for your feedback. I have passed on your comments about the email reminders as the last thing we want to do is make the process feel rushed. If a request closes and you haven't finished discussing details with your tutor then do email us and we can reopen it for you. Kind regards, Grace Customer Service Team First Tutors

Posted 5 years ago

“Hi, I booked a tutor called Eileen Florence through yourselves. I paid £400 to Eileen upfront before the first session. When she arrived at my home she was extremely rude and aggressive towards me and my mother. After the 2 hour session of being shouted at continuously, humiliated and threatened I asked for a refund of £350 after agreeing to pay the £50 for the first session. She refused a refund of the £350 at which point I contacted First Tutors. I was then told by yourselves that all I could do was leave a bad review on Eileen Florence's page. She has black mailed my family into writing a positive review on her page in order to receive a refund. I do not agree with the way your site works as even if I had wrote a negative review on Eileen Florence's page, she can decide whether or not it is available for other users to see. This is disgraceful as how many other people does she wish to do this too. I have all proof of the emails sent by Eileen Florence if you wish to see them. It is incredible that you have a person who is capable of this tactic available on your site. For the sake of other people who may use your site in the future to book Eileen Florence I feel this should be documented so that you are aware of her capability. Thanks”

Helpful Report

Posted 5 years ago

Dear Josie, Thank you for your feedback and providing more information. We do of course take all concerns of this nature very seriously and have emailed you regarding this situation. We never recommend paying up front for more than one lesson to avoid situations such as this arising. Kind regards, Grace Customer Service Team First Tutors.

Posted 5 years ago

“A client made slanderous comments about myself saying that I had never provided feedback. I had at least five emails and three pieces of assessed work submitted in a three month window as evidence to the contrary. First Tutors refused to remove the rating even though what was being said was factually inaccurate and portrayed me in a very poor light putting my professional reputation at risk of being besmirched by one unreasonable and odious individual. In response to the reply from First Tutors below the only way that First Tutors 'worked with me' was to say that I needed to contact the individual myself and to ignore a question I asked and several messages, First Tutors themselves refused to intervene in any way. I explained that the man was clearly unreasonable and somewhat unhinged (as evidenced by receiving a very long text message from him on a Sunday morning, another at 6:59 a.m. two days after this and another at 7:20 a.m. another day after this) and I was very reluctant to be in contact with him again. Consequently I had to spend my time receiving harassing, aggressive emails. When asked for a contact at First Tutors they refused to give me the name of a person who I could talk to. When I also showed the aggressive emails received from the individual to First Tutors and explained they would need to have a duty of care to their tutors working for them as this individual would probably repeat his past behaviour with another tutor and subject them to harassment, they refused to have him taken off their books. As far as I can work out First Tutors operate out of a portable cabin in Preston. There are no details of any of the staff who work there or a management structure. Please, please avoid if you are thinking of advertising as a tutor with them. This seems to be a common consesus of other tutors who have been associated with them if you care to scroll through the comments here on Trustpilot.”

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Posted 5 years ago

“Unfortunately First Tutor didn't help me at all. I just pay to get the details of the tutor and after he didn't reply to my messages. Useless!”

Helpful Report

Posted 5 years ago

Dear Florin, Thank you for your feedback and I'm sorry to hear the tutor let you down by cancelling tuition. I see you left feedback for the tutor this morning and our team have already been in contact with you explaining how to source another tutor free of charge. Please do not hesitate to contact you if you have further questions. Kind regards Sara Customer Service Team First Tutors.

Posted 5 years ago

“The problem is you have to pay to get the tutor details and then if that tutor is not suitable it is wasted money. I think you should pay a fee when you have found a suitable tutor. I won't use this service again as I may end up pay over and over before finding the right tutor.”

Helpful Report

Posted 5 years ago

Dear Nathalie, Thank you for your feedback. If you find that your new tutor is not suitable, we just ask you to contact Customer Support, leave feedback for your tutor explaining why you are not proceeding with tuition, and then you can find a further tutor at no further cost. I can see that you haven't contacted us indicating a problem with your tutor, so I will send you an email now to see how we can help you. Kind regards, Christine Customer Support First Tutors

Posted 5 years ago

“After two attempted meetings set with LD tutors, neither showed up. Very disappointing.”

Helpful Report

Posted 5 years ago

Dear Christine, Thank you for your feedback. We are sorry to hear that you tutors haven't turned up. This is not the standard we would expect. I can see you have contacted customer service about the first one and we have just emailed you regarding the second one. If we can be of any further help or you have additional queries, do let us know. Kind regards, Grace Customer Service Team First Tutors.

Posted 5 years ago

First Tutors is rated 4.6 based on 8,868 reviews