Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

“Unfortunately First Tutor didn't help me at all. I just pay to get the details of the tutor and after he didn't reply to my messages. Useless!”

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Posted 7 years ago

Dear Florin, Thank you for your feedback and I'm sorry to hear the tutor let you down by cancelling tuition. I see you left feedback for the tutor this morning and our team have already been in contact with you explaining how to source another tutor free of charge. Please do not hesitate to contact you if you have further questions. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“The problem is you have to pay to get the tutor details and then if that tutor is not suitable it is wasted money. I think you should pay a fee when you have found a suitable tutor. I won't use this service again as I may end up pay over and over before finding the right tutor.”

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Posted 7 years ago

Dear Nathalie, Thank you for your feedback. If you find that your new tutor is not suitable, we just ask you to contact Customer Support, leave feedback for your tutor explaining why you are not proceeding with tuition, and then you can find a further tutor at no further cost. I can see that you haven't contacted us indicating a problem with your tutor, so I will send you an email now to see how we can help you. Kind regards, Christine Customer Support First Tutors

Posted 7 years ago

“After two attempted meetings set with LD tutors, neither showed up. Very disappointing.”

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Posted 7 years ago

Dear Christine, Thank you for your feedback. We are sorry to hear that you tutors haven't turned up. This is not the standard we would expect. I can see you have contacted customer service about the first one and we have just emailed you regarding the second one. If we can be of any further help or you have additional queries, do let us know. Kind regards, Grace Customer Service Team First Tutors.

Posted 7 years ago

“Good morning I booked Mr Paul, English literature (AS level ) tutor to teach 1-2-1 my daughter at her care home, he came in drunk condition. My daughter and her care officer made objection, then he left and asking money, I don't know he doesn't take lessons and he is asking money. He doesn't realise this is out of ethics to be a drunk at work place. If you need any witness, you can confirm with the care officer and also with the recorded camera. Now if I want another English tutor, can you please adjust administration fee £24.99 paid and disclose details of other English Tutor. I already booked 3 others tutors from your company. Best wishes Abdullah khan”

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Posted 7 years ago

Dear Abdullah, I'm sorry to hear about the problems with your tutor but sadly we were unable to help because you didn't notify us at the time. I have now sent you an email explaining the procedure to claim another tutor free of charge. Please look out for that email and get back to us when you wish to go ahead with another tutor. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“I didn’t have any tutor yet”

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Posted 7 years ago

Dear May, Thank you for your feedback. We are very sorry to hear that your tutor hasn't provided any tuition yet. I'm afraid we were unaware of the situation as you haven't contact customer service. We have just emailed you details on how to make a complaint against a tutor and get another tutor free of charge. Do let us know if we can be any further help. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Tutor had not prepared for a lesson. I sent him exam questions with solutions and when we started our session here looked at the questions like he had seen them for the first time. He was unable to answer 1 out of 2 questions we did. Didnt seem to have any confidence in anything he was telling me.”

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Posted 7 years ago

Dear Darragh, We are sorry to hear you have had a bad experience with your tutor. Please do contact customer service if you ever have and issue, as we hadn't received any communication from you indicating there was an problem. Customer service have now emailed you details on how to obtain another tutor free of charge. If you have any further problems please do let us know. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“I founs it Waste of time and money. Will not use any more.”

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Posted 7 years ago

Dear Bing, Thank you for your feedback. We haven't received any emails from you indicating a problem with your tutor or our website. We do have a set procedure to follow if there has been a problem with your tutor so that you can find another tutor at no further cost. I will send you an email now so that you can respond if you need help. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“You should be allowed to have one lesson and then pay the charge for the website after. You need to meet the tutor first.”

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Posted 7 years ago

Dear Nicola, We operate as a tuition agency and the fee you have paid is the agency fee to receive your tutors contact details. Therefore we do ask for payment prior to the lessons. This fee helps cover the cost of our identity and reference checks on all registered tutors as well as business running costs. If after you have met your tutor, you feel they are not a good match or are unsatisfied we ask that you please contact us so that we can help you find a replacement tutor at no further cost. Kind Regards, Sara First Tutors

Posted 7 years ago

“Wouldn’t recommend, result was me paying £95 in total for really very little. Very dissatisfied. Won’t be using again.”

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Posted 7 years ago

Dear Emma, I am very sorry to read your feedback. I have reviewed your account and can see that you have not alerted us to a problem so we have been unable to help you. It is our intention to investigate your issue. I have sent you an email asking for for further details. Looking forward to hearing from you. Sarah First Tutors

Posted 7 years ago

“The fee of £14.99 wasn't mentioned until after I had chosen a tutor. Got no response from 3 other tutors i contacted and haven't actually been able to get in touch with the one whose details I paid for.”

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Posted 7 years ago

Dear Julie, Thank you for your feedback. We're sorry that you missed reading about our introduction fee. We do state it clearly under 'How to find a tutor' and our FAQs section as well as in our follow-up emails. We're very sorry that you found some tutors you contacted didn't respond. We do alert them to every message that you send (via e-mail) and we wish they would respond out of courtesy to you, but sadly cannot force them to do so. All tutors who do not respond to a request are automatically removed from our system after 2 weeks. We have contacted Romain to get in touch with you as soon as possible. Should you not hear anything from him within 24 hours please do email customer service who will be able to advise the next steps in how to register a complaint. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“The fee of £14.99 wasn't mentioned until after I had chosen a tutor. Got no response from 3 other tutors i contacted and haven't actually been able to get in touch with the one whose details I paid for.”

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Posted 7 years ago

Dear Julie, Thank you for your feedback. We're sorry that you missed reading about our introduction fee. We do state it clearly under 'How to find a tutor' and our FAQs section as well as in our follow-up emails. We're very sorry that you found some tutors you contacted didn't respond. We do alert them to every message that you send (via e-mail) and we wish they would respond out of courtesy to you, but sadly cannot force them to do so. All tutors who do not respond to a request are automatically removed from our system after 2 weeks. We have contacted Romain to get in touch with you as soon as possible. Should you not hear anything from him within 24 hours please do email customer service who will be able to advise the next steps in how to register a complaint. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“That is the problem with your site.the distance and instructions locations are not correct!”

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Posted 7 years ago

Dear Mehdi, Thank you for your feedback. We are sorry to hear that the location entered by your tutor was incorrect. We aim to investigate this thoroughly and have emailed you details on how our complaints procedure works. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Tutor cancelled first lesson and hasn't contacted me since. I contacted First Tutors to explain the situation and no one has replied to me.”

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Posted 7 years ago

Dear Steve, Thank you for your feedback. I'm afraid we haven't received an email from you to advise about your problem so we were unable to help. We have a set procedure to follow when a tutor lets you down in some way. I have now sent you an email explaining how to claim another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“It never happened in my submission i asked for a tutor to come to my residence for the lessons. after i made contact the tutor said he only worked from his own premises so i wasted my introduction fee.”

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Posted 7 years ago

Dear Peter, Thank you for your feedback. We are very sorry to hear that there has been a problem with tuition, your tutor should definitely have discussed travel arrangements with you before agreeing to provide tuition. We do have a set procedure to follow when a tutor has let you down and I have emailed you details of this. Should you have any further queries please do contact us as we are more than willing to help. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“The tutor cancelled an hour and half before lesson due to illness . Disappointed as now have to go back to drawing board again”

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Posted 7 years ago

Dear Oonagh, Thank you for your feedback. We didn't receive communication from you indicating you had a problem with your tutor. I will contact you now to indicate how to proceed and claim another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“Very ridiculous you have to pay before getting info”

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Posted 7 years ago

Dear Tito, The introduction fee helps to cover the cost of identification checks, obtaining references, and verifying qualifications for tutors. Completing these checks offers peace of mind to parents and students. We wish you the best of luck with your new tutor. If you need any assistance please do contact our customer service team. Kind regards, Christine Customer Support First Tutors

Posted 7 years ago

“Unreliable tutors who miss appointments or cancel at the last minute.”

Helpful Report

Posted 7 years ago

Dear Frankin, I'm sorry to see that your tutor let you down. My colleague did contact you about this and offered you another tutor at no further cost. If you experience further problems please do not hesitate to contact us. We are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“Very disappointed. I arranged my first on line lesson with Nebosja last Saturday at 9.30 am. We had had much cheerful email exchanges, and I bought the book he recommended. I was looking forward to working through it with him, as Nebo had said we would do. Set up Facetime for our lessons, and Paypal to settle with him. But no contact. Two emails have had no reply. I only hope he is OK. I only have email address, but perhaps you have an alternative and can check he is OK. Jacina Bird”

Helpful Report

Posted 7 years ago

Dear Jacina, Thank you for your feedback. We are sorry to hear that your tutor hasn't been in touch with you yet. We will follow this up immediately with them as we expect all tutors to touch base within 48 hours of you paying our introduction fee. Please do email customer service via the Contact Us page if he continues to not reply. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“It wasn't clear that payment for the initial contact was not actually paying for the first session. £20 just to make contact is unreasonable.”

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Posted 7 years ago

Dear David, Thank you for your feedback which I will pass to our team. The intro fee is displayed on the home page and does not mention that a free lesson is included in this fee and I don't believe there is anywhere on our website that would suggest otherwise. Of course, if you feel this is not correct please do contact us with the link and wording of where you feel this is misleading. The intro fee helps cover the costs of ID checks, reference collection, qualification verification etc. Please do contact us if you encounter a problem with your tutor. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“À total scan. Or completely exploits you, charging me £15 just to be able to communicate with the tutor. None of that money goes to the tutor , it is completely disgraceful. There are other sites where the tutor pays one fee to advertise and that is it. This site must be making so much money if every prospective student has to pay for a potential tutor ...just to see the details.”

Helpful Report

Posted 7 years ago

Dear Naomi, I am sorry to read your feedback. It is FREE to contact as many tutors as you wish through the First Tutors private forum. Only when you have found your preferred tutor do we ask for a one off fee to receive their contact details. Our fee's help cover the cost of identity and reference checks on all of our tutors which offers peace of mind to our clients. You can read about First Tutors cost in comparison to a typical agency on the website here: https://www.firsttutors.com/uk/about-us.php. I am sorry that you feel disappointed but I can assure you our fees are clearly displayed on the website and also in our Terms & Conditions which you accepted upon joining. Should you have any further questions surrounding payment, please do contact us and we will be happy to help. I wish you the best of luck with your tutor. Kind Regards, Sarah First Tutors Customer Support

Posted 7 years ago

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

First Tutors Reviews