Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

First Tutors Reviews

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

Write Your review

Tell us how First Tutors made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Tutors 1 star review on 10th April 2024

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good morning I booked Mr Paul, English literature (AS level ) tutor to teach 1-2-1 my daughter at her care home, he came in drunk condition. My daughter and her care officer made objection, then he left and asking money, I don't know he doesn't take lessons and he is asking money. He doesn't realise this is out of ethics to be a drunk at work place. If you need any witness, you can confirm with the care officer and also with the recorded camera. Now if I want another English tutor, can you please adjust administration fee £24.99 paid and disclose details of other English Tutor. I already booked 3 others tutors from your company. Best wishes Abdullah khan”

Posted 6 years ago

Dear Abdullah, I'm sorry to hear about the problems with your tutor but sadly we were unable to help because you didn't notify us at the time. I have now sent you an email explaining the procedure to claim another tutor free of charge. Please look out for that email and get back to us when you wish to go ahead with another tutor. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“I didn’t have any tutor yet”

Posted 6 years ago

Dear May, Thank you for your feedback. We are very sorry to hear that your tutor hasn't provided any tuition yet. I'm afraid we were unaware of the situation as you haven't contact customer service. We have just emailed you details on how to make a complaint against a tutor and get another tutor free of charge. Do let us know if we can be any further help. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“Tutor had not prepared for a lesson. I sent him exam questions with solutions and when we started our session here looked at the questions like he had seen them for the first time. He was unable to answer 1 out of 2 questions we did. Didnt seem to have any confidence in anything he was telling me.”

Posted 6 years ago

Dear Darragh, We are sorry to hear you have had a bad experience with your tutor. Please do contact customer service if you ever have and issue, as we hadn't received any communication from you indicating there was an problem. Customer service have now emailed you details on how to obtain another tutor free of charge. If you have any further problems please do let us know. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“I founs it Waste of time and money. Will not use any more.”

Posted 6 years ago

Dear Bing, Thank you for your feedback. We haven't received any emails from you indicating a problem with your tutor or our website. We do have a set procedure to follow if there has been a problem with your tutor so that you can find another tutor at no further cost. I will send you an email now so that you can respond if you need help. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“You should be allowed to have one lesson and then pay the charge for the website after. You need to meet the tutor first.”

Posted 6 years ago

Dear Nicola, We operate as a tuition agency and the fee you have paid is the agency fee to receive your tutors contact details. Therefore we do ask for payment prior to the lessons. This fee helps cover the cost of our identity and reference checks on all registered tutors as well as business running costs. If after you have met your tutor, you feel they are not a good match or are unsatisfied we ask that you please contact us so that we can help you find a replacement tutor at no further cost. Kind Regards, Sara First Tutors

Posted 6 years ago

“Wouldn’t recommend, result was me paying £95 in total for really very little. Very dissatisfied. Won’t be using again.”

Posted 6 years ago

Dear Emma, I am very sorry to read your feedback. I have reviewed your account and can see that you have not alerted us to a problem so we have been unable to help you. It is our intention to investigate your issue. I have sent you an email asking for for further details. Looking forward to hearing from you. Sarah First Tutors

Posted 6 years ago

“The fee of £14.99 wasn't mentioned until after I had chosen a tutor. Got no response from 3 other tutors i contacted and haven't actually been able to get in touch with the one whose details I paid for.”

Posted 6 years ago

Dear Julie, Thank you for your feedback. We're sorry that you missed reading about our introduction fee. We do state it clearly under 'How to find a tutor' and our FAQs section as well as in our follow-up emails. We're very sorry that you found some tutors you contacted didn't respond. We do alert them to every message that you send (via e-mail) and we wish they would respond out of courtesy to you, but sadly cannot force them to do so. All tutors who do not respond to a request are automatically removed from our system after 2 weeks. We have contacted Romain to get in touch with you as soon as possible. Should you not hear anything from him within 24 hours please do email customer service who will be able to advise the next steps in how to register a complaint. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“The fee of £14.99 wasn't mentioned until after I had chosen a tutor. Got no response from 3 other tutors i contacted and haven't actually been able to get in touch with the one whose details I paid for.”

Posted 6 years ago

Dear Julie, Thank you for your feedback. We're sorry that you missed reading about our introduction fee. We do state it clearly under 'How to find a tutor' and our FAQs section as well as in our follow-up emails. We're very sorry that you found some tutors you contacted didn't respond. We do alert them to every message that you send (via e-mail) and we wish they would respond out of courtesy to you, but sadly cannot force them to do so. All tutors who do not respond to a request are automatically removed from our system after 2 weeks. We have contacted Romain to get in touch with you as soon as possible. Should you not hear anything from him within 24 hours please do email customer service who will be able to advise the next steps in how to register a complaint. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“That is the problem with your site.the distance and instructions locations are not correct!”

Posted 6 years ago

Dear Mehdi, Thank you for your feedback. We are sorry to hear that the location entered by your tutor was incorrect. We aim to investigate this thoroughly and have emailed you details on how our complaints procedure works. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“Tutor cancelled first lesson and hasn't contacted me since. I contacted First Tutors to explain the situation and no one has replied to me.”

Posted 6 years ago

Dear Steve, Thank you for your feedback. I'm afraid we haven't received an email from you to advise about your problem so we were unable to help. We have a set procedure to follow when a tutor lets you down in some way. I have now sent you an email explaining how to claim another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“It never happened in my submission i asked for a tutor to come to my residence for the lessons. after i made contact the tutor said he only worked from his own premises so i wasted my introduction fee.”

Posted 6 years ago

Dear Peter, Thank you for your feedback. We are very sorry to hear that there has been a problem with tuition, your tutor should definitely have discussed travel arrangements with you before agreeing to provide tuition. We do have a set procedure to follow when a tutor has let you down and I have emailed you details of this. Should you have any further queries please do contact us as we are more than willing to help. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“The tutor cancelled an hour and half before lesson due to illness . Disappointed as now have to go back to drawing board again”

Posted 6 years ago

Dear Oonagh, Thank you for your feedback. We didn't receive communication from you indicating you had a problem with your tutor. I will contact you now to indicate how to proceed and claim another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“Very ridiculous you have to pay before getting info”

Posted 6 years ago

Dear Tito, The introduction fee helps to cover the cost of identification checks, obtaining references, and verifying qualifications for tutors. Completing these checks offers peace of mind to parents and students. We wish you the best of luck with your new tutor. If you need any assistance please do contact our customer service team. Kind regards, Christine Customer Support First Tutors

Posted 6 years ago

“Unreliable tutors who miss appointments or cancel at the last minute.”

Posted 6 years ago

Dear Frankin, I'm sorry to see that your tutor let you down. My colleague did contact you about this and offered you another tutor at no further cost. If you experience further problems please do not hesitate to contact us. We are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“Very disappointed. I arranged my first on line lesson with Nebosja last Saturday at 9.30 am. We had had much cheerful email exchanges, and I bought the book he recommended. I was looking forward to working through it with him, as Nebo had said we would do. Set up Facetime for our lessons, and Paypal to settle with him. But no contact. Two emails have had no reply. I only hope he is OK. I only have email address, but perhaps you have an alternative and can check he is OK. Jacina Bird”

Posted 6 years ago

Dear Jacina, Thank you for your feedback. We are sorry to hear that your tutor hasn't been in touch with you yet. We will follow this up immediately with them as we expect all tutors to touch base within 48 hours of you paying our introduction fee. Please do email customer service via the Contact Us page if he continues to not reply. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“It wasn't clear that payment for the initial contact was not actually paying for the first session. £20 just to make contact is unreasonable.”

Posted 6 years ago

Dear David, Thank you for your feedback which I will pass to our team. The intro fee is displayed on the home page and does not mention that a free lesson is included in this fee and I don't believe there is anywhere on our website that would suggest otherwise. Of course, if you feel this is not correct please do contact us with the link and wording of where you feel this is misleading. The intro fee helps cover the costs of ID checks, reference collection, qualification verification etc. Please do contact us if you encounter a problem with your tutor. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“À total scan. Or completely exploits you, charging me £15 just to be able to communicate with the tutor. None of that money goes to the tutor , it is completely disgraceful. There are other sites where the tutor pays one fee to advertise and that is it. This site must be making so much money if every prospective student has to pay for a potential tutor ...just to see the details.”

Posted 6 years ago

Dear Naomi, I am sorry to read your feedback. It is FREE to contact as many tutors as you wish through the First Tutors private forum. Only when you have found your preferred tutor do we ask for a one off fee to receive their contact details. Our fee's help cover the cost of identity and reference checks on all of our tutors which offers peace of mind to our clients. You can read about First Tutors cost in comparison to a typical agency on the website here: https://www.firsttutors.com/uk/about-us.php. I am sorry that you feel disappointed but I can assure you our fees are clearly displayed on the website and also in our Terms & Conditions which you accepted upon joining. Should you have any further questions surrounding payment, please do contact us and we will be happy to help. I wish you the best of luck with your tutor. Kind Regards, Sarah First Tutors Customer Support

Posted 6 years ago

“Hi, This review is nothing to do with the Tutor but more the system. I was looking for a painting tutor and eventually found one. The closest one was 25 miles away which wasn't ideal but I thought it would have to do. However, once I had paid the £14.99 fee to connect, the tutor advised me that she felt that I was of a standard that she couldn't help me as such. She kindly answered a lot of questions over email and was willing to give lessons but she felt I didn't need them with her. So all I am suggesting is maybe this is something that should be ascertained before you take £14.99 of people. Regards James”

Posted 6 years ago

Dear James, Thank you for your feedback. We are sorry to hear the tutor you chose was not able to help you in the way required. We do advise tutees and tutors to discuss all tuition details possible in the request prior to purchase to make sure they are the best match. I can see you haven't yet contacted Customer Service regarding your problems so I have just sent you an emailing detailing the steps that can be taken. Should you have any further queries please do let us know. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“Terrible experience - I will not suggest anyone using it. It looks like a scheme trying to make you pay introductory fees. Tutor cancelled on the day of first appointment. I tried contacting First Tutor to get a refund with noone answering. Phone I found was disconnected. It looks like noone is actually works there!”

Posted 6 years ago

Dear Alexander, Thank you for your feedback. We are sorry that you tried to phone us but didn't get an answer. If no one is available you should be able to leave a voicemail so I will pass this on to IT to investigate. I can see that my colleague has responded to your email advising you of our complaints procedure. If you haven't received this reply then we do apologise. We kindly ask you to leave feedback for your tutor under My Feedback then email us once that is done. Should you have any further queries please do let us know via the 'Contact Us' page. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“Despise the concept of "buying" the details of a tutor, only there for profitability. A large expense was invested just to get the contact details. Prefer other websites this one left me bitter.”

Posted 6 years ago

Dear Colin, Thank you for your feedback. The intro fee helps cover the costs of ID checks, reference collection, qualification verification etc. website administration etc. The fee ranges from 4.99 up to 24.99 so for example if you can only afford lessons at 10 pounds per hour we only charge a one off fee of 4.99. We find that parents and students choose us for peace of mind, there are sites where you can find tutors for free but these sites are not regulated in any way. We wish you the best of luck with your new tutor. Kind regards Sara Customer Services Team First Tutors

Posted 6 years ago

«
1
2
...
4
5
6
7
8
»

First Tutors is rated 4.6 based on 8,868 reviews