First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responded promptly before the commencement of the tutoring. On the first meeting day, he appeared to be professional. Unfortunately, I found it not very abreast with the way first tutors company operate. I requested for his ID. He reluctantly provided this. My daughter whom he tutored didn't think the lesson was properly taught and explained.”

Helpful Report

Posted 1 year ago

Dear Fred, Thank you for your review. We are very sorry to hear we did not meet your expectations and appreciate your reason for concern. Our team manually verify all tutors personal identity documents at the point of registration, however for security purposes we do not share copies of identity with clients. Our customer service team have contacted you this morning to advise how to leave feedback for your tutor so that you can utilise our tutor guarantee. You will have the option of choosing a replacement tutor at no additional cost. Kind Regards, First Tutors

Posted 1 year ago

“Didn't realise that the start up was £14.99. The tutor didn't tell me that either! Are your tutors trained in how to meet people for the first time, how to screen share and how to prepare and direct a lesson?”

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Posted 1 year ago

Dear Sarah, Thank you for leaving feedback. First Tutors charges a finder's fee, this is displayed on the main home page, within the request next to the tutor's hourly rate and also mentioned in the emails we send to clients. The finder's fee is to help cover costs of performing ID checks on tutors, reference collection, qualification verification, running of the website etc. If you have a problem with a tutor we offer another tutor at no further cost once you have contacted us to let us know. Please feel free to contact us if you have further questions. We want your experience with First Tutors to be a positive one. Kind regards Customer Service Team First Tutors.

Posted 1 year ago

“Sorry! I had such difficulty getting money paid to you even as far as being told I would lose my booking. I don’t know why my card was not accepted until the very end when it suddenly went through, even my son couldn’t get it right, however, many many thanks for a lovely teacher. She is brilliant and just right for me.”

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Posted 1 year ago

“Fine as a platform to access tutors.”

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Posted 1 year ago

“The reason I’ve left my average review is the misleading claim that the first consultation is free, when in fact you have to pay £12.50 to access your potential tutor’s details. Otherwise it’s a good resource for finding a tutor. However, I found a more suitable private tutor so would always recommend people look around rather than solely rely on First Tutors.”

Helpful Report

Posted 1 year ago

Dear Teresa, Thank you for your review. First Tutors charge a finder's fee to release your chosen tutor's contact details once you have used the private messaging platform to discuss your requirements. Our fee covers the costs involved in completing identity and reference checks on tutors so you can chose with confidence. We also offer a free replacement tutor if you are not happy with your initial choice of tutor. Some tutors do offer a free first lesson (this will be displayed on the tutor profile) but our finder's fee is still applicable. I hope all goes well with your new tutor. If you need any assistance please contact our Customer Support Team and we will be happy to help. Kind regards, First Tutors

Posted 1 year ago

“I found an excellent local tutor through the site so for that I give the average review. What I didn’t like was the fact that the majority of the ‘local tutors’ were in fact stooges. Often, attractive young people, with favourable rates. When you select them the site tells you the are not available and will suggest someone else.”

Helpful Report

Posted 1 year ago

Dear Steven, Thank you for your feedback. I'm glad to hear that you found a suitable tutor. Please be assured that all our tutors are real and have passed ID checks and have had to provide references amongst other security checks. It is true that a couple of times a year (now is one of those periods) tutors can get fully booked very quickly. We also do remind tutors to switch their profiles off if they are fully booked or unable to provide tuition. I apologise if you found that several tutors were unavailable and will report your findings to our team. Kind regards Customer Services First Tutors.

Posted 1 year ago

“Ok but I found the means of contact a bit laborious”

Helpful Report

Posted 1 year ago

Dear Margaret, Thank you for leaving feedback. We are sorry to hear that you found the process of finding a tutor laborious. We would love to receive more details about which part of the process you found tedious so that we can pass this information to the team and take into consideration your comments when making improvements to our system. You can contact us by clicking on the 'contact us' tab at the bottom of the website. If you experience any issues with your tutor please do let us know so that we can help. Kind regards Customer Services First Tutors.

Posted 1 year ago

“It's a basic site with a good number of teachers, but would be more use with additional filters e.g. the ability to ONLY see teachers offering face to face lessons and enter a price range PLUS the ability to sort results e.g. by distance and/or price.”

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Posted 1 year ago

“I have made a mistake because the music teacher only teaches modern music and does not teach classical music and I need this specific requirement. I think the information about his skills is not clear.”

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Posted 1 year ago

Dear Elizabeth, We are sorry to hear there has been a problem with your music tutor. When things do not go as planned we offer another tutor free of charge. We have reached out to you via email to explain the process and look forward to hearing from you soon. Kind regards, Customer Service Team First Tutors

Posted 1 year ago

“A bit difficult to manage the platform. Unclear if my message was sent, so resent it!”

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Posted 1 year ago

“Functionality of the website is average, not particularly slick. Not an issue but could be better.”

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Posted 1 year ago

Dear Harrison, Thank you for your feedback which I will pass onto our team. If you wish to elaborate with further details please do not hesitate to send us an email with your experience. We really do appreciate user feedback. Thank you Kind regards Customer Services First Tutors.

Posted 1 year ago

“Found a good teacher via First Tutors. Rather over complicated booking procedure though.”

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Posted 1 year ago

“I was able to find a tutor quickly and am very happy with my choice. Pleased to be able to pay the tutor myself and not via First Tutors. Complicated application process - lacked clarity.”

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Posted 1 year ago

“I bought first tutor, but not successful to work with him, so I paid the introduction fee for nothing, If you could charge after first lesson or customer can claim the introduction fee if the tutorial can not start that would be much better, now I have to pay for finding another one.Not very satisfying about this.”

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Posted 1 year ago

“The identification of a suitable tutor was good. I found the application very unwieldy and stressful as time was of the essence to communicate with the tutor.”

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Posted 1 year ago

“easier to find tutors this way but very expensive linking fees for what this involved.”

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Posted 1 year ago

“Found a great tutor but had to pay a 'finders fee' for the privilege. This doesn't afford us any extra security or guarantees”

Helpful Report

Posted 1 year ago

Dear Janey, Thank you for your feedback. Unlike free services, our finder's fee helps cover the cost of reference and identity checks on all of our registered tutors so that you can choose with confidence. Our customer service team will be happy to discuss our security measures with you should you have any further questions. enquiries@firsttutors.co.uk Wishing you the best of luck with your tuition arrangement. Kind Regards, First Tutors

Posted 1 year ago

“One tutor connected right away one tutor messaged twice no answer”

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Posted 1 year ago

Dear Sarah, Thank you for your feedback. I see that you contacted 3 tutors and all of them responded initially within 24 hours. I am not aware of any request that didn't respond but we are willing to look into this if you provide the name of the tutor. Please don't hesitate to contact our customer service team if you have further problems. Kind regards Customer Service First Tutors.

Posted 1 year ago

“Contacted First tutors to search for some help for a boy aged 8 . Found Tutor reasonably easy but had t realised that you needed to pay to release details . Found the tutors were very swift in replying on the discussion boards but once you went on to try and arrange tuition through the personal contact they became very quiet and didn't respond as quick. It so far has taken 4 weeks and still no sign of any tuition.”

Helpful Report

Posted 2 years ago

“The search and criteria aren’t accurate and you get a lot of irrelevant mismatches showing up. The finders fee should be a one off charge rather than per tutor. The information such as tutor details an references and messaging facility plus reminder emails is very useful and good. Just the cost element isn’t great.”

Helpful Report

Posted 2 years ago

Dear Ria, Thank you for your review and I am sorry to hear that you were disappointed by the search function: the searches will return the results of tutors who match the criteria (subject, level, location/online) that is input into the search box on the homepage. The free messaging platform is then available to allow you to discuss your specific requirements. First Tutors charge a finder's fee to release the contact details of an individual tutor. To see how we compare to other services please see the information at this link: https://www.firsttutors.com/uk/about-us/. I hope all is going well with your new tutor. If you need any assistance please contact Customer Support. Kind regards, First Tutors.

Posted 2 years ago

First Tutors is rated 4.6 based on 8,868 reviews