First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Teacher very good. Website needs improvement”

Helpful Report

Posted 2 years ago

“A number of tutors responded initially asking about contents of the subject, titles etc then no one responded for several days.”

Helpful Report

Posted 2 years ago

Dear Julie, We are sorry to hear that you found tutors to not be responsive on the site. All tutors who do not respond to a request are automatically removed from our system to ensure only the most responsive are available. To maximise your chances of finding a suitable tutor we would recommend contacting as many as possible in your area. Kind regards, Customer Service Team First Tutors

Posted 2 years ago

“The search engine could be a little bit more specific in the teaching area. Sometimes it’s difficult to find an experienced tutor in one area as the search engine shows just few options. For example, I was looking for a tutor of Design and technology but the search engine just gives me the Craft and Design which the results show a lot of Art teachers.”

Helpful Report

Posted 2 years ago

“Hi! Please can you refund me the fee for this tutor. Had him for one lesson only”

Helpful Report

Posted 2 years ago

Dear Zahida, I am very sorry to hear that you have been disappointed with your tutor. I can see that you have just contacted our Customer Support team about this matter and we have explained the process so you can select a replacement tutor at no further cost, which we hope will provide a positive solution for you. Please reply directly to Customer Support if you need any further assistance. Kind regards, First Tutors

Posted 2 years ago

“Unfortunately John was not the right match for my daughter. She felt that whilst he had a good knowledge of German she felt he wasnt the right tutor for her.”

Helpful Report

Posted 2 years ago

Dear Valerie, We can see that you have been in touch with our customer service team already, who have provided details on how to leave feedback and choose a replacement tutor at no further charge. Please do let us know if you have any further queries. Kind regards, Customer Service Team

Posted 2 years ago

“It's really annoying that you have to pay for one lesson. We like to try out several tutors before selecting one, and this means we pay a fee for multiple tutors only to pick one. This time, for example, I paid to trial two French tutors and have decided to go forward with one only. The second tutor is also very good, but her experience is not as a good a match, so it's not a question of dissatisfaction. I've had to pay two fees though, which is irritating and means that First Tutors is the last place I look for tutors (and we currently have around 10 tutors).”

Helpful Report

Posted 2 years ago

“I found it unreasonable. Am a single mum looking for extra tutoring support for my child. For each teacher you want to discuss and trial its a £25 fee. If you want to discuss with a teacher (after the fee) and not happy first tutors allow 1 free trial. I used first tutors before and it was so easy and considerate. I think parents will understand me. It's hard if you need to find £25 for each teacher you want to discuss your child needs. Dissappoited and time wasting whilst trialling teacher by teacher.”

Helpful Report

Posted 2 years ago

Dear Yavinash, Thank you for your feedback. First Tutors charge a finder's fee to connect you with your chosen tutor once you have used our free messaging platform to discuss your requirements with as many tutors as you like. I am sorry that you have found our finder's fee to be expensive: we have a tiered finder's fee to make the service as affordable as possible for everyone. Our fees help to cover the cost of completing identity and address checks, and obtaining two references for all our registered tutors, allowing you to choose with confidence. You can read more about how our fees compare with other services at the following link: https://www.firsttutors.com/uk/about-us/ I hope that you will have a successful tuition arrangement with your chosen tutor. If you find the tutor is not the best match for you please contact us by email so we can explain how you can select a replacement tutor with no further fee payable. If you need any assistance from Customer Support, please do contact us by email. Kind regards, First Tutors

Posted 2 years ago

“The finders fee is too much especially when it varies per tutor. The finders fee should be standardised at a maximum of £10 considering that the hourly rates for the tutors are high already”

Helpful Report

Posted 2 years ago

Dear Akosua, The finder's fee is based on the tutor's hourly rate so that it is affordable for all. The fee varies from £9.99 to £34.99 and helps cover the security checks we perform on all tutors. We find that this provides parents and students with peace of mind. If you encounter any difficulties with your tutor, please do not hesitate to contact us, we are here to help. Kind regards, Customer Service Team First Tutors

Posted 2 years ago

“Helpful and creative tutor.”

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Posted 2 years ago

“The admin fee had to be paid before I could have even a telephone conversation with the tutor. This was not made clear on the website, nor if this admin fee is charged every time you want to speak to a tutor. So it kind of forces you to commit to the first tutor you speak to. The tutor subsequently reduced the first lesson fee, citing the admin fee. Again, something I wasnt made aware of. So i felt like i was going into the arrangement blind.”

Helpful Report

Posted 2 years ago

“I couldn’t find a science teacher in this website only there is one which is very very expensive his name is Adrian”

Helpful Report

Posted 2 years ago

Dear Adrian, Thank you for your feedback. I'm sorry you were unable to find a science teacher. Perhaps we can help you? I've made a search with your postcode and subject and can see a list of tutors that can possibly help and provide tuition at a lower hourly rate. Please don't hesitate to contact us if you need help. Kind regards Sally Customer Service Team First Tutors.

Posted 2 years ago

“The contact mechanism once you've selected someone could be easier and more obvious, and its a little expensive, but the tutor I got was very good.”

Helpful Report

Posted 2 years ago

“It is ashamed that some tutors don’t give news after requesting”

Helpful Report

Posted 2 years ago

Dear Fatiha, We are very sorry to learn about this, Tutors should respond within a 24 hour period. As we have not yet heard from you we have been unable to help. However, I have contacted you this morning with instructions on how to leave feedback for your tutor and choose a replacement at no further charge. Kind Regards, Admin

Posted 2 years ago

“I think the finding fee is quite expensive but happy I found a tutor.”

Helpful Report

Posted 2 years ago

Dear Lynne, Thank you for your feedback. The finder's fee is based on the tutor's hourly rate so that it is affordable for all. The fee varies from £9.99 to £34.99 and helps cover the security checks we perform on all tutors. We find that this provides parents and students with peace of mind. If you encounter any difficulties with your tutor, please do not hesitate to contact us, we are here to help. Kind regards, Customer Service Team First Tutors

Posted 2 years ago

“It was easy to find the tutor but after just one lesson she told me that she was too busy to give me lessons anymore. I had to pay to get her details before I got in touch with her. It was a waste of money.”

Helpful Report

Posted 2 years ago

Dear Asami, Thank you for your feedback. We are very sorry to learn of your disappointment and understand your reason for concern. Please contact our customer service team (enquiries@firsttutors.co.uk) and we can provide details on how to leave feedback and choose a replacement tutor at no further charge. Kind Regards, Admin

Posted 2 years ago

“You charge far too much to release the tutor’s details- I expect this puts a lot of people off. £21 for a phone number is ridiculous.”

Helpful Report

Posted 2 years ago

Dear Olga, Thank you for your feedback. Our fees help cover the cost of running the website: tutor ID verification, qualification checks, reference collection etc. The finder's fee is based on the tutor's hourly fee so if you can only afford a low hourly rate the finder's fee will also be considerably lower. If the tutor isn't suitable we also offer another tutor at no further cost because we want clients to receive a positive experience with First Tutors. If you have further questions, please do not hesitate to contact our customer service team who are available 7 days a week. Kind regards Customer Service Team First Tutors.

Posted 2 years ago

“I found the website to be awkward glitchy and not very user friendly. It seems to be old and in need of a thorough make over.”

Helpful Report

Posted 2 years ago

Dear David, Thank you for taking the time to leave us a review. We aim to provide a user-friendly service and I am sorry to hear that we did not meet your expectations. We would be keen to discuss with you what areas of the website you found 'glitchy' so that we can make relevant improvements. Wishing you the best of luck with your lessons. Kind Regards, First Tutors

Posted 2 years ago

“xx ggggggg hhhh”

Helpful Report

Posted 2 years ago

“Would be helpful if direct assistance via phone call was available to assist with issues rather than email only . Many Thanks.”

Helpful Report

Posted 2 years ago

Dear Valerie, Thank you for leaving your feedback for First Tutors. First Tutors do not provide a telephone support service however we do have a Customer Support Team working 7 days a week 8am - 7pm to assist by email and we always do our best to respond promptly. I can see that you have contacted the Customer Service Team today and we have been assisting with your enquiry. If you need any further assistance please do reply to our email. Kind regards, First Tutors

Posted 2 years ago

“The site provides details of tutors and allows initial contact”

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Posted 2 years ago

First Tutors is rated 4.6 based on 8,868 reviews