First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

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Metrics

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some tutors won’t want any contact”

Helpful Report

Posted 4 years ago

Dear Sophie, Thank you for your review. We are sorry to hear that you have been disappointed with your experience. I can see that you have purchased the contact details of some tutors recently, but cannot see any correspondence from you to indicate that you have had a problem. We have a Customer Service team working from 8am - 7pm, 7 days a week to assist you with any problems you might have. We do want you to be completely satisfied with your experience and your tutors so I will send you a follow up email now to see how we can help to and resolve any problems you have had. Kind regards, First Tutors

Posted 4 years ago

“I found communication from the messaging system quite difficult and delays in the response time. No contact number to call. Also found delays as not able to contact as needed”

Helpful Report

Posted 4 years ago

Dear Anthony, Thank you for your feedback. First Tutors has a customer support team working seven days a week to help answer any questions you may have. You can contact us on enquiries@firsttutors.co.uk, our team will respond quickly. I am sorry to hear you found the messaging system difficult. We aim to make the experience user friendly and we would like to discuss this with you further to see if any improvements can be made. I have contacted you on your email address this morning to address the issues raised in your feedback. Looking forward to hearing from you. Kind Regards, First Tutors

Posted 4 years ago

“I found the web site confusing.With a phone number I could have found a tutor myself without having to pay any fees.”

Helpful Report

Posted 4 years ago

Dear David, Thank you for your feedback. We are sorry to hear that you found our site confusing, we rely on customer feedback to know where we are going wrong and really do value this. We are glad to see you have found a tutor on our site and wish you all the best with tuition. You can contact us at anytime at the following email address if you have a problem: music@firsttutors.co.uk Kind regards, Customer Service Team First Tutors

Posted 4 years ago

“It’s bit too early to say any thing . Need bit off time to know her ,”

Helpful Report

Posted 4 years ago

“The website itself is ok. I have no complaints but there is nothing special about this site.”

Helpful Report

Posted 4 years ago

Dear Jake, We are always looking at ways to improve the service we provide Our support team are available seven days a week and we would happily welcome any additional feedback to help make your experience a more positive one. Please feel free to reach out to ireland@firsttutors.com to discuss this further. We're delighted to see you managed to find a Japanese tutor through First Tutors and wish you the very best of luck with your lessons. Kind Regards, First Tutors

Posted 4 years ago

“Introduction price is quite expensive considering at the time of payment you have not even met the Tutor.”

Helpful Report

Posted 4 years ago

Dear Nicholas, Thank you for your feedback. Our fee's help cover the cost of reference and identity checks on all of our registered tutors. We only ask for payment once you are happy with the discussed your tuition arrangement and are ready to go ahead. In the unlikely event that things do not work out with your tutor, we offer a guarantee which allows you to choose a replacement tutor at no further charge. If you have any questions or would like to discuss this matter further please contact enquiries@firsttutors.co.uk and our customer support team will be happy to assist. Wishing you the best of luck with your lessons. Kind Regards , First Tutors

Posted 4 years ago

“It charges too much for getting the contact details. First time I contacted a tutor and I was charged £25.00 and the tutor cancelled on me even without meeting after taking the first contact details fee and I was not even refunded that fee.”

Helpful Report

Posted 4 years ago

Dear Khadar, Thank you for your feedback. Our introduction fee ranges between £4.99 and £24.99; we have a tiered fee structure to make the service as affordable as possible for everyone. Our fees help to cover the cost of completing identity and address checks, and obtaining two references for all our registered tutors, allowing you to choose with confidence. You can read more about how our fees compare with other services at the following link: https://www.firsttutors.com/uk/about-us/ We are sorry to hear that tuition did not proceed as planned. We do require our tutees to inform us when tuition doesn't go to plan. Customer Services have sent you an email explaining the next steps. Kind regards, Customer Service Team First Tutors

Posted 4 years ago

“Tutors are average. Not consistent at times. Good ones are hard to find.”

Helpful Report

Posted 4 years ago

Dear Kamna, Thank you for your review. I am very sorry to hear that you have been disappointed with the tutors on the site. I can see that you have purchased the contact details of two tutors during 2018 and last purchased a tutor's contact details from the site in February 2019. We have not received any correspondence from you to indicate that you were dissatisfied with any of your tutors, so we have not been able to help you with any issues you may have had at the time. We do have a dedicated Customer Support team working 7 days a week to assist with any problems or concerns you may have. If you would like to discuss any aspect of the site with us, we would welcome to opportunity to help you if you would like to use the "contact us" button at the bottom of the homepage to contact us. Kind regards, First Tutors

Posted 4 years ago

“Should have better ways of filtering , also tutors should make sure that they clearly state what they are offering ( some if them say for example English for adults, but do not state that they tutor only Russian speakers). Also the website is expensive.”

Helpful Report

Posted 4 years ago

Dear Annie, Thank you for taking the time to provide your feedback. We aim to provide a user-friendly service. We currently have options to filter tutors by subject, level, distance, cost and tutor response time. We are always keen to listen to our customers on ways to improve the service. If there was a specific filter that you would have liked to have used when creating your search - please contact our support team (enquiries@firsttutors.co.uk). I am sorry to hear you found the service expensive. Our fees help cover the cost of identity and reference checks on all of our registered tutors - this offers peace of mind to parents/students so that they can choose with confidence. If you would like to discuss this in further detail, please contact our customer service team and we will be happy to help. Kind Regards First Tutors

Posted 4 years ago

“I hadn’t realised until after I had got in touch with a tutor that you then had to pay to get their details”

Helpful Report

Posted 4 years ago

Dear Emily, Thank you for your feedback. I am very sorry to hear that you felt the fee aspect of the service was unclear. First Tutors charge a finder's fee to students/families to receive the contact details of their chosen tutor, once you have discussed all your requirements with as many tutors as you like on the free messaging platform. This information is displayed across various pages of our service. Our one off introduction fee ranges between £4.99 and £24.99; we have a tiered fee structure to make the service as affordable as possible for everyone. We also offer a tutor satisfaction guarantee, so if you were matched with a tutor and it didn’t work out, we will help you connect with a replacement tutor at no further cost. You can read more about how our fees compare with other services at the following link: https://www.firsttutors.com/uk/about-us/. The First Tutors introduction fee helps to cover the cost of completing identity and address checks, and obtaining two references for all our registered tutors, so that you can choose a tutor with confidence. Once again, I am sorry that you have been dissatisfied. We have a dedicated Customer Support team who work 7 days a week and will be happy to answer any questions you have about our service. You can contact us at: enquiries@firsttutors.co.uk.

Posted 4 years ago

“while there are a lot of tutors available for tutoring most of them are not very fluent in the topics one needs to be totured on and that will lead easily to more than 1hour session because they either don't remember how to do the topic anymore or poor internet conexion.”

Helpful Report

Posted 4 years ago

Dear Kelly, Thank you for your feedback. I am pleased that, despite a few dead ends with tutors not being able to meet your needs, you have matched with the tutor and I wish you success with your new tuition arrangement. If you require any assistance with this or any other matter, please don't hesitate to contact our Customer Support team and we will be happy to help. Kind regards, Customer Service Team First Tutors

Posted 4 years ago

“Whilst First Tutors site was relatively easy to use I found it difficult to locate a choice of local tutors. There was only 1. The others were typically 30 or more miles away even in different counties. The company were quick to take their finders fee well before the lessons were confirmed and then through no fault of her own the tutor has to go to hospital and I am now left with no tuition despite having paid the fee. I hope in the longer term it does work out but I am still waiting.”

Helpful Report

Posted 4 years ago

Dear Jan, Thank you for your feedback. We do apologise if you found us pushy in asking you to pay our finder's fee. We recommend this is only paid once you have discussed times, dates and the rough location where tuition will take place so you and the tutor are sure you are the correct fit. We are sorry to hear that your tutor has had to go to hospital. Customer service have reached out to you via email to explain the next steps as we would hate for you to be without a tutor. Kind regards, Customer Service Team First Tutors

Posted 4 years ago

“Found site easily enough and chose a tutor, long delays in between messages, didn't seem to work as smoothly as we thought. price ok. awaiting first arranged appointment with tutor”

Helpful Report

Posted 4 years ago

Dear Graham, Thank you for your review. I am sorry to hear that the process of messaging with your chosen tutor was not as smooth as you might have hoped. We aim to provide a user friendly and streamlined service and am sorry this has not entirely been your experience. I understand that it can be frustrating to have to wait for the tutor to reply to your messages on the forum, especially as we send the tutor an immediate alert to the tutor each time that you add a new message. I am pleased that, despite some delays, you have matched with the tutor and I wish you success with your new tuition arrangement. If you require any assistance with this or any other matter, please don't hesitate to contact our Customer Support team and we will be pleased to help. Kind regards, First Tutors

Posted 4 years ago

“I don't feel your introduction fees are reasonable, it is unfair particularly as after introduction you may not end up with a successful establishment of a teacher.”

Helpful Report

Posted 4 years ago

Dear Rhian, Thank you for your feedback. Our introduction fee ranges between £4.99 and £24.99; we have a tiered fee structure to make the service as affordable as possible for everyone. Our fees help to cover the cost of completing identity and address checks, and obtaining two references for all our registered tutors, allowing you to choose with confidence. You can read more about how our fees compare with other services at the following link: https://www.firsttutors.com/uk/about-us/ I hope that you have had a successful tuition arrangement with your chosen tutor. In case you haven't Customer Services have sent you an email explaining the next steps. Kind regards, Customer Service Team First Tutors

Posted 4 years ago

“Terrible website/interface .. but I got what I wanted”

Helpful Report

Posted 4 years ago

Dear Philip, Thank you for your feedback, your comments have been passed on to our development team who are working on redeveloping the First Tutors sites. We are glad that you have managed to find a tutor through the site. Kind regards, Customer Service Team First Tutors

Posted 4 years ago

“I've found what I was looking for however I feel it was quite costly. I wanted to be able to meet my potential tutor before agreeing to tutoring so have ended up paying for two sets of details.”

Helpful Report

Posted 4 years ago

Dear Jenny, Thank you for your feedback. I am sorry that you have found our introduction fee to be expensive. Our introduction fee ranges between £4.99 and £24.99; we have a tiered fee structure to make the service as affordable as possible for everyone. Our fees help to cover the cost of completing identity and address checks, and obtaining two references for all our registered tutors, allowing you to choose with confidence. You can read more about how our fees compare with other services at the following link: https://www.firsttutors.com/uk/about-us/ We don't allow tutees to meet tutors prior to paying our introduction fee as many would not return to pay our fee. Do let us know which tutor you do not use so that we can refund you the extra payment. I hope that you will have a successful tuition arrangement with your chosen tutor. Kind regards, Customer Service Team First Tutors

Posted 4 years ago

“I had a bad experience with this website. for the price that I was charged to receive contact details the quality of tutor was to near my expectation. In fact my tutor had to refund me as he couldn't help me but I still paid £24 for his phone number?! Expensive and wrong set up for the users.”

Helpful Report

Posted 4 years ago

Dear Aneta, Thank you for your feedback. We're very sorry to hear your tutor has not been able to help. If you ever have any issues with a tutor please do email us. I have now emailed you directly indicating what you need to do to obtain another tutor free of charge. Our introduction fee ranges between £4.99 and £24.99; we have a tiered fee structure to make the service as affordable as possible for everyone. Our fees help to cover the cost of completing identity and address checks, and obtaining at least two references for all our registered tutors, allowing you to choose with confidence. You can read more about how our fees compare with other services at the following link: https://www.firsttutors.com/uk/about-us/ Kind regards, Customer Service Team First Tutors

Posted 4 years ago

“Out tutor Claire McManus is fantastic, however I think having to pay £20 just to get her details is overpriced and exploitative.”

Helpful Report

Posted 4 years ago

Dear Lanah, Thank you for your feedback. I am sorry that you have found our introduction fee to be expensive. Our introduction fee ranges between £4.99 and £24.99; we have a tiered fee structure to make the service as affordable as possible for everyone. Our fees help to cover the cost of completing identity and address checks, and obtaining two references for all our registered tutors, allowing you to choose with confidence. You can read more about how our fees compare with other services at the following link: https://www.firsttutors.com/uk/about-us/ I hope that you will have a successful tuition arrangement with your chosen tutor. If you need any assistance from Customer Support, please do contact us by email. Kind regards, Customer Service Team First Tutors

Posted 4 years ago

“I think the intro fee is expensive especially for tutors that are only available short term or if you require more than one subject tutor.”

Helpful Report

Posted 4 years ago

Dear Laura, Thank you for your feedback. I am sorry that you have found our introduction fee to be expensive. Our introduction fee ranges between £4.99 and £24.99; we have a tiered fee structure to make the service as affordable as possible for everyone. Our fees help to cover the cost of completing identity and address checks, and obtaining two references for all our registered tutors, allowing you to choose with confidence. You can read more about how our fees compare with other services at the following link: https://www.firsttutors.com/uk/about-us/ I hope that you will have a successful tuition arrangement with your chosen tutor. If you need any assistance from Customer Support, please do contact us by email. Kind regards, First Tutors

Posted 4 years ago

“One Tutor after replying and then asking to swap details never replied to my emails again. Som it was just as well I didn't pay for her details until I heard more from her or this would have cost me about £25 for nothing.. Would you have reimbursed me if I had paid for her details but never heard from her again.. ThIs seems a bit of a scam. Another tutor I contacted and paid to swap details (and have used once so far) was not sent my details ? I look forward to your response . Thanks, John”

Helpful Report

Posted 4 years ago

Dear John, We are very sorry to hear there have been problems with finding tutors through our site. We absolutely would refund any fee that you paid should the tutor have not made contact. I can see you have successfully found two tutors through the site, but do get in touch should either of them let you down. Under GDPR we cannot forward your contact information to a tutor without your permission. This is why we ask you to get in touch with them once you have paid our introduction fee. If you ever have any issues on the site we are always available to contact at enquiries@firsttutors.co.uk Kind regards, Customer Service Team

Posted 4 years ago

First Tutors is rated 4.6 based on 8,868 reviews